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Reviews 850
ALABASTER BUILDING SERVICES LTD
Feb 15,2024Got sent this review but I’m still waiting for the goods After receiving your reply the reason for the original review was because your asking for it immediately after delivery and not giving me time to look at the state of the goods and try them other companies I use wait 24 hours before asking
Kev Kelly
Jan 23,2024Absolutely 5 star special thanks to John , Annie and Mike and the guys who delivered my spa very helpful and service throughout was first class would highly recommend thanks again guys
Ian Gaulton
Jan 06,2024Delivery was prompt and professional. Everything was easy and explained very well. Would recommend this company all day long.
Michelle
Nov 28,2023Fantastic service from Rory.
Mark Thornton
Oct 31,2023Quick and easy to order,and had my details on there data base
Linda Bowditch
Oct 26,2023David from on line spas serviced my hot tub today, I am very happy with the result. He clearly understood what good customer service is and ensured every thing went smoothly and to plan, even ensuring that I had the right chemicals sent to me to put into the tub prior to his visit. On line spas have clearly upped there customer service since my last visit from them. I was very happy with it today. Thank you David and on line spas
Martina Nicholas
Oct 12,2023Fantastic spa And a very quick delivery
Mike Cole
Oct 01,2023Absolutely brilliant service from ordering to delivery and installation. I would recommend to anyone. The hot tub is amazing too. Thank you to all the team for the help and support
Joanna
Sep 23,2023Very professional from start to finish and an excellent product. Came with enough chemicals to get you started and absolutely love the hot tub
Matthew Quinn
Sep 22,2023Fantastic service provided by Online Spas. Excellent value for money plus hot tub fully set up by there fully trained electrician. Aftercare also provided which was very helpful. Overall very happy with customer service.
Paul
Sep 21,2023Online spa's are amazing from ordering to delivery and setup. The journey started with Mike doing the orders very friendly manner, helpful and accommodating, I was away on holiday when they received the hot tub I wanted and it wasn't a problem they stored it until I was back. The next call I recieved was from Nick again very friendly and professional to arrange the delivery asking for a video of the delivery path the hot tub would be taking to the position it was going to be placed on the property to make delivery as smooth as possible. Delivery day came and Miles was delivering he was very friendly and very experienced he got the hot tub unwrapped and in place in no time then went through every step to keep the tub in tip top condition. Then I recieved a call from Annie from after sales a month after delivery who was very friendly and professional just to make sure I was happy with the tub and everything was working great. All in all a very easy, speedy and professional experience. Online spa's have excellent customer service that's second to none and highly recommend them they are all amazing with fantastic prices and service. I've recommended online spa's to a few friends hopefully they will order one too. Thanks online spa's for a very smooth, easy, fast and extremely professional service. 😎 😁☺️
Consumer
Sep 21,2023Tub arrived the next day it was ordered as promised. It was quickly installed and a quick and easy guide by the fitters! Can’t fault the after sales team either. Great service thank you!
Wayne G
Sep 15,2023After care is very bad. Second time now I've needed something fixed, the first time was bad but this time around, I have spoken on the phone and sent a video of the issue to the warranty department in April 23 and then again after a chase in June 23. It's now September 23 and still not even an acknowledgement. It's comical. Edit: Some people did come out and work on the tub, but when I came to use the 'fixed' part it was still broken, so nothing has been achieved and I have no energy to keep engaging with this company. Sad times.
Chris
Aug 23,2023Recommended by a friend and diamonds. Ordered on the Thursday delivered on the Friday. I had bit of pilot error corrected by 10 am Monday morning. You can’t pay for that type of service these days but somehow I got it!!!
Richard
Aug 23,2023Really chuffed with my overall experience with Online spas! We have just got our Maldives hot tub delivered today! Miles and his colleague were absolutely terrific delivering and setting everything up! Very helpful! We can’t wait to get in and enjoy our tub!! Thanks again
G Bell
Aug 11,2023Ordered 2 filters, arrived within 3 days, amazing service
Sarah Baker
Aug 10,2023CUBA LUXURY 4 SEAT HOT TUB SPA One very satisfied customer! I wanted a hot tub for my seaview apartment with specific requirements - 4 seater square not too big but deep enough to seat comfortably in. Saw the cuba hot on Online Spas and it fitted the bill. Ordered on a Saturday and delivered Thursday, in the evening as requested by myself. Difficult installation, which the two Online Spa workers managed extremely well, electric sorted and all set up ready to use before they left. If you're looking for a hot tub look no further as after sales customer care exceptional too.
Raymond
Aug 10,2023Very good service miles was amazing explained everything would highly recommend 5 *****
stuart
Aug 09,2023we ordered out hot tub on Monday and was delivered Thursday Very fast very happy Delivery team was amazing One happy customer
Unit 2a, Ardane Park, Phoenix Avenue, WF7 6EP, Featherstone , GB
https://www.onlinespas.co.uk
Christine Kelly
Feb 22,2024Wow the hot tub is fabulous the staff are so friendly and the guys that installed it were really good and explained everything clearly nice to know you can feel free to contact online spas if you need any information Thanks to all at online spas