Otto Car
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About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Reviews 380
Oluwafemi Komolafe
Jan 30,2025Went to the Ilford Branch yesterday without prior appointment. The courtesy and the warmth was absolutely fantastic. Ijaz went far beyond the call of duty to explain everything needed. He is a top top guy...drove off with a nice car and made a new friend with a fantastic guy. Keep it up Ijaz
Anhar
Jan 29,2025I ordered the car on the first week of November and still my car is not ready I have been waiting for a long time, they are still taking the rental money even though I haven’t got a car and they still operate through a call centre in India they make a fortune from taking everyone’s money.
Samuel Koomson
Jan 27,2025Thank you to travis for my Skoda, really happy with it, I come again today to bring my friend and he is also taking a Skoda today. Really happy with the service and travis always help me
Huseyin
Jan 27,2025Absolutely Awful Experience with Otto Otto is an absolute disaster of a company. Everything was fine until I encountered an issue with their car, and then it all went downhill. The first car had a technical fault, which they acknowledged but referred me to the manufacturer. After hours of trying, they finally gave me a replacement since I was not the owner of the car. The second car had terrible battery range, and the third wasn’t even valid to register with Uber due to an invalid PHV license on TFL records! This left me unable to work for days while Otto gave me useless, conflicting advice. They assured me they wouldn’t charge rent for the downtime, but guess what? They deducted a full week’s rent anyway! Despite countless calls and promises of callbacks, nothing was resolved. Their incompetence cost me time, money, and a week of lost earnings. Otto is fine if nothing goes wrong, but the moment there’s an issue, they’re completely clueless. Don’t waste your time or money—AVOID this company at all costs.
Raf
Jan 27,2025I went to the Dulwich Hub on Thursday 23rd. January 2025 by appointment. It was impossible to locate the Otto Office even from the car park and eventually after several phone calls to Otto support line and asking around, gaining access to the office was a very challenging/draining task. Nonetheless I have given 5 star rating purely based on the excellent customer service which was provided by Jahsiah who served me and also his colleague Travis. They are invaluable human assets and deserved to be recognised/appreciated. Please resolve the above issues which I believe many other customers have also experienced. Problem solving solutions:- 1, When confirming appointment or guiding customers, provide better details to find the office and gaining access to it. 2, More visible signs and clear indication as to the direction to the office from the car park. This should be in place at the entrance to the car park and a small sign at the end of the very large car park proved useless. 3, Provide customers with direct contact number for the hub. Thank you. LF23CEP
Collins I
Jan 27,2025The staff were very helpful with my issues and I was seen right on time.
Kwadwo Benjamin
Jan 26,2025Very good customer service. I was helped through the process kindly and quickly.
sayedul islam
Jan 25,2025I was helped with Abdul at the Shepards Bush branch who was able to help with issues with my car in a fast, professional and timely manner, providing bodywork and licence plate change for my car.
John Salzuki
Jan 25,2025Just got my license and got my rental from the Hendon branch. Very helpful with some great tips on how to approach work as a new driver. Thanks!
Abdulkhadir Alazani
Jan 25,2025Appreciate how informative and helpful the staff were when I was selecting a car. Patient and supportive. Will come back to Hendon to finalise 🙂
mohamed alharthy
Jan 25,2025Looking forward to collecting my car from Hendon. Nice team 👍
Alharthi
Jan 25,2025Amazing experience at Hendon. Very professional. Will recommend to friends!
Kumar Rudrakumar
Jan 25,2025Excellent work by the Otto recovery team as my new Nissan Ariya was having certain issues with accepting to charge the vehicle! I have called the Otto recovery team and immediately within couple of hours they have recovered my vehicle (please avoid sending the diagnostic personnel next time, as I believe it’s waste of time, instead send the recovery vehicle ASAP) 🙏 Then in the morning, I have called the Otto service team and Akeem was brilliant in arranging another hire vehicle immediately and doing most of the paperwork to inform the payment team, also contacting the sales team in Dulwich to arrange a replacement vehicle 👍 When I turned up at the Otto branch in Dulwich, the lovely and very helpful and friendly sales person Jahsiah Ayanah had kept everything ready for me and within very few minutes if my arrival my replacement EV vehicle was ready with fully charged - thank you Akeem and Jahsiah for charging my vehicle too for me to start working straight away - great job by all the team 👌👍👏👏👏
Denero Andreas
Jan 24,2025Went to otto cars illford branch and dealt with Ijaz he was very professional, explained everything crystal clear and I was happy and confident with his service! highly recommend especially Mr Ijaz if you want the best service.
Unique MSM
Jan 24,2025Marco - Happy with your service, smooth transaction in no time. Much appreciate. Thank you - Nikul
Ali Nooh
Jan 23,2025Big thanks to Boo, Nick and the team at Sussex Place for all your help. All staff have been amazing throughout my 4 years with you on a R2B contract.
Vernon Apa-ap
Jan 23,2025I’ve been with this Amazing company for a couple of contracts already and I can only say that I am very lucky to have known them. Everything in my business became so easy because of their dedication and amazing support! Recently I had problem with the renewal of my Badge and it took so long to receive my License.. I was so devastated but the staff of Ottocar extender their Help and understanding of my account by giving me more time to pay since I didn’t worked for couple of weeks. Especially Ms. Amber, my account manager she was very nice and helpful! Highly recommended for PCO drivers.
Charles Wesley
Jan 23,2025Great service. Pro.
Shakeel Fazaldin
Jan 23,2025What a wonderful company. Big thank you to Nick and Abdul. You guys help always.
Abdullahi Ali
Jan 30,2025I would like to thank the team in Shepherds Bush for always looking after me. A special mention to Abdul, Abadir and Mark, as they have always treated me well.