Otto Car
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About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Reviews 380
Ousama Kalisharo
Dec 06,2024Marco and Mark were a great team
mohamed nassar
Dec 05,2024Marco Was helping me a lot today to get my car he got amazing costumes service
Simon
Dec 05,2024After 5 years with Otto car, i'm still receiving great service, thanks to Abdull at Shepherd bush. Very understanding about my freezing rent to by account so I can spend quality time with my sons. Holiday ways
Rogerio Pacheco
Dec 05,2024Otto car is a trustful company,and the accident claims are amazing,specially Jamil at Colindale branch very helpful and nice man. 5 stars service
Abdelkader Ismail
Dec 05,2024best company ever sad to leave them.
Simon
Dec 04,2024The car I collect recently didn’t have mat back sit Wind shield front inside was not cleaned at all No user manual in the car Otherwise everything else was perfect
Mr Jama
Dec 04,2024Driver Ld68rfn here after staying with ottocar since 2018 I've reached the conclusion that ottocar is the best company for phv drivers who need to rent or rent to buy a vehicle for work. Their Customer service is bang on 💥🫡, Service team is bang on 💥🫡 Quality delivered is bang on 💥🫡 Be with the winner 🏆 you🫵 join ottocar and be with the best in this business 🫡.
Adnan khan
Dec 03,2024Very help full for my future driving and very experienced driving instructor Rocky 5 star ,thanks
Ali Shahzad Zulfiqar
Dec 03,2024Best customers service 👍 appreciate
Sizzling Treat
Nov 30,2024Just got my Vito transferred on my name .. Started my journey with Otto in Nov 2019.. the whole team has been very understanding and helpful... especially four top performers Akeem, Hassan ( CCTV),Jamal/ Jamil ( in claims) and Nick in Hammersmith office... It was a wonderful experience.. Well done..
Mohamed Ali
Nov 29,2024Bad customer service. I called ottocar service they hang up on me two times . So rude.
UserUnknown
Nov 29,2024I had an excellent service experience at Otto car in Hendon today. The agent Daniel was very professional, kind and helpful. I will recommend Otto car Hendon anytime to other drivers. Ade
Sam Damoah
Nov 29,2024I think before you give a car out you make sure proper check have been done on the car, I wasn’t happy with my current service with Otto car at all.
Jabir Khan
Nov 28,2024This place initially appears friendly and welcoming, but once you sign the contract, the reality is quite different. They seem to find ways to charge you for everything. For instance, if you receive a PCN due to autopay issues, they slap on a £10 fee, even though the PCN can be waived if you challenge it. They send the notice via email, which is sufficient for an appeal, but they also mail it to you just to charge that annoying admin fee. It feels like a scam. Additionally, as a Rent 2 Buy driver, you're technically the owner of the vehicle after the contract ends. However, if you exceed the weekly mileage limit, they charge you £0.20 per extra mile, which feels like outright theft. Overall, When it comes to non-fault accidents, you won’t see a penny; they keep everything for themselves. I cannot recommend this place to anyone.
Alpha
Nov 25,2024My first time at otto car. It was a great experience. Thank you to Travis for my bz4x I'm really happy with the car.
raif salihi
Nov 21,2024Abdul at Shepherds Bush brunch makes everything easy. Exchanged the car and all the work within one hour,no time to loose,documents approved and gone on my way to work immediately. This is excellent service.
Bahir Moulana
Nov 20,2024Shehnaz in the claims dept was fabulous. She knew exactly and her experience is excellent.
aboody abbasy
Nov 15,2024They finally solved my issue. I bought a dash cam from them and I had an accident which someone hits me and run . When I asked for the footage they sent me a footage with a very high speed which I can’t read any plat number. I asked them many times to send me a the footage with normal speed but they have never done it. I am making now a claim against this company because they sold me a camera which I couldn’t use when needed . And my car is damaged. The police until now are waiting for me to send them this footage which never come
Richard
Nov 12,2024Everything went smoothly Great work keep it up
Faisal Iqbal
Dec 07,2024My Outstanding Customer Service Experience at Otto Colindale I recently had the pleasure of engaging with the customer service team at Otto Colindale, and I can confidently say it was an exceptional experience from beginning to end. In a fast-paced world where quality customer service is often hard to find, Mr. Jameel and Mr. Josh truly surpassed my expectations. From the initial moment I reached out with my inquiry, I was welcomed by Mr. Jameel, a friendly and professional representative who genuinely seemed eager to assist me. The response time was remarkably quick, making me feel valued as a customer. He took the time to carefully listen to my concerns and asked clarifying questions to fully comprehend my needs before referring me to Mr. Josh. What particularly impressed me was the level of understanding he demonstrated, providing detailed explanations and thoughtful solutions I had not previously considered, showcasing his deep knowledge of their services. It was evident that they were not only well-trained but also truly dedicated to helping their customers. Mr. Jameel and Mr. Josh exemplified a strong commitment to customer satisfaction. I also appreciated their transparent communication. They were upfront about timelines and any potential challenges, which made the entire process much more manageable. It’s refreshing to work with a company that prioritizes honesty and integrity in their interactions with customers. In summary, Otto has established a gold standard for customer service. Their team is not only efficient and knowledgeable, but they also sincerely care about the success of their customers. I would highly recommend Otto to anyone in search of a company that values customer relationships and goes above and beyond to ensure a positive experience. Thank you for restoring my faith in customer service! Date of experience: December 6, 2024