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Reviews 808
Nicholas Jones
Nov 30,2024Very thorough and professional
Fiona
Nov 29,2024I can’t believe the difference in my oven! So pleased with your service and Tony was great. Thanks again
jane nicholls
Nov 29,2024The oven cleaning operative was very skilled , did a fabulous job with friendly personality and respectful . I was very pleased with this service by Ibrahim
Carl Pilkington
Nov 29,2024Very bad clean for the price I paid, broken components looks no different from how it was before very unhappy would not recommend
Anastasia Lay
Nov 29,2024Lovely oven cleaner. Very friendly and efficient - 5stars
luke jarman
Nov 29,2024Great guy, Stephen, polite and on time. The oven looks great, used a few different companies before, this was my first with Oven Support, hands down the best clean I have had
customer
Nov 29,2024Shocking, appalling. Oven door not cleaned and rest of oven not done well. Had to pay upfront which I was very wary about doing but was assured cleaner would not leave until I was satisfied. Have requested a full refund and will see how this is handled! Still no response from company, except message below, I’ve tried contacting them again so we’ll see. Not holding out much hope. December - have contacted them twice and still no reply. Rude. Please do not use this company. They take your money up front and don’t do a proper job.
Andrew Spencer
Nov 29,2024Excellent job done by Alex. On time, polite, spotlessly clean oven. Will certainly use Alex again
Unhappy
Nov 29,2024I have decided to not proceed for several reasons. 1 being called to ask for add on services whilst I was on your site 2 paid a deposit so understood that when job complete balance paid 3 phoned to confirm and advisor then went on asking for balance which I said I’d pay once happy with service, he then said can’t do that but if I’m not happy then I can keep him at the home as he won’t leave,I said I’m not happy with this. 4 advisor called me lovey! Not happy with this. 5 explained I was at a medical appointment so it wasn’t convenient to continue to which he replied I wasn’t to know this rude.i was made to feel uneasy and reading reviews I’m not having this company. I emailed my complaints and asked for refund but no reply. I’m going to my bank to re claim the £20 deposit. After reading the reviews I’m not alone with the customer service complaints which I notice bad reviews don’t have replies only reviews about Dale the cleaner does he cover the whole country.
Sarah Hudson
Nov 29,2024Pleasant man and did a good job
Lesley Carter
Nov 29,2024cooker is very clean now very friendly staff and cleaner
Mrs McCormack
Nov 29,2024Quick easy appointment arrangement and James came and made our oven look like new - very friendly, top quality service keeping everything clean in the process - have already booked for next time 😀
Darren Ward
Nov 29,2024The guy did a great job very professional the only reason I give a 4 and not a five that he arrived at 3.50pm and when I ordered the service I asked for a morning appointment only found out it was a afternoon appointment the day before .I have no problems with the man that did the job as he had no control on the organisation of the appointment
E G
Nov 29,2024I used this company in November 2023 and the oven clean was fine. I then had multiple calls from their offices reminding me I was due an oven clean. I agreed to book one in March and set up a direct debit for the clean to be in November. I then had multiple more calls from their sales team telling me my oven clean was due, each time I explained I had a booking and asked for clarification of this, which they gave. By the 5th time I told the person on the call that this was becoming very frustrating and they were starting to look quite incompetent and she explained they had different call centres, but still confirmed my booking. I then called a few days prior to my clean as I had received no reminder of the booking and no specific time. When I called the office they said I had no booking, despite seeing my monthly payments. I have been told my two members of staff they will call me back to resolve this, they haven't called and I have had to call again. I am now awaiting a third person to call me back to resolve it. When I asked for a refund they told me that 'I had agreed to the direct debit agreement' which I found funny as I did that when booking yet they have lost my booking and therefore the agreement would be void. I have found this company frustrating at every contact, of which there have been many and now I feel I am going to have to fight to get my money back as I am too nervous to reschedule a clean with fear of them cancelling or not turning up.
customer
Nov 28,2024Did a fantastic job
Tori Adam
Nov 28,2024Couldn't get a nicer company to deal with. Lovely, lovely folk who do an amazing job. My oven is like brand new. I've used them twice now, and won't hesitate to book again and again!
audrey mitclell
Nov 28,2024Your staff member is a delightful young man and has cleaned my oven excellently. I am Not pleased with office administration re timing of appointments . Rearranging my medical appts to suit your visit caused undue stress and inconvenience . A customer should always be considered and I found this not to be the case .
Dani
Nov 28,2024I had my range master cleaned after a number of years and Dale has done a wonderful job. The cooker looks like new again and Dale was really friendly and hard working. He did not leave until he knew we were happy. I would definitely recommend this service and highly recommend recommend the clean being done by Dale.
Fiona Loizou
Nov 28,2024I have an update on my previous review concerning Ovensupport Ltd and my damaged oven. The company are absolutely terrible not only do they provide a shoddy service. They don’t respond after they’ve damaged my oven to emails requesting them to acknowledge my complaint and take ownership of the situation. Don’t touch this company they are cowboys and will totally ignore you if you have a genuine complaint and evidence. I’ve learnt a very hard lesson however I shall call them tomorrow to see what they say about this situation. All my emails go unanswered so I’m not going to hold my breath on getting an honest response tomorrow during a phone call.
Unit 21A The Business Centre, B97 6HA, Redditch, GB
https://ovensupport.com
Libby Clark
Nov 30,2024Excellent service. Oven is gleaming, it looks like new. Work was carried out quickly and with no mess. Will definitely use again.