To leave a review you need to be logged in
Reviews 766
Judd Trayling
Feb 25,2025Be thorough if you try to cancel. I tried to cancel and they are still sending me bills with interest fees. When you call their number and select the option for help with services or billing the connection automatically drops. Actually, any call is automatically dropped. They have no service and no way to contact them.
Ben Delaney
Dec 07,2024After more than eight years with Phonepower, I am giving them up. 1st: Their rates have more than doubled in the past 3-4 years. Almost 50% of the increase is "cost recovery fees" which mean they charge whatever they want because they can. 2nd: Their service has declined to useless -- not absent, but inaccurate, incomplete, and of no value. My OBihai adapter was recently sunsetted, and stopped working abruptly last week. Phonepower provide a code string to insert in the operating parameters, but that killed the second line and made it impossible for me to log into the adapter. It took more than 8 hours of fighting with the adapter, including internet research, before I was finally able to get it working again. I am switching hardware and my VOIP provider. BEWARE: PhonePower is a useless company that will take your money and provide absolutely minimal service.
Martha
Aug 12,2024Absolutely the worst communications co. I've dealt with. Been a customer for 14 years; they will not resolve a problem with service that does not work.
Robert
May 27,2024This is a modification of my May 15 review: I called them in April, a month before our service was set to expire. They said they could not say exactly how much of increase in our yearly rate to expect, and told me to call back 2 or 3 days before it was to renew, but they expected it to be around $109. I decided to cancel last Friday, called them, and canceled (way too many spam calls, etc.) with the link the rep sent me. Nevertheless, they charged my bank account $135 three days later, this Monday. I called them the same day and the rep said they would refund my money. It's 2 days later and I am still waiting, a bit fearfully. THEY REFUNDED MY MONEY (FINALLY) TWO WEEKS AFTER THEY WITHDREW IT FROM MY ACCOUNT, SO THEY DID THE RIGHT THING, JUST SLOWLY. UPON RECONSIDERATION, THE SPAM IS NOT THEIR FAULT, BUT I DID NOT HAVE SUCCESS FINDING A SPAM FILTER ...
First timer
Feb 08,2024I've been a PhonePower customer since 2009. In the beginning, support was fantastic and the service was high quality for a reasonable price. The cloned line feature allows you to have up to 2 lines/calls active at one time which is nice (your phone adapter must support it). However, it is now 2024. Over the years the website slowed down and sections of it (like the invoice and payments page) began to fail. It is an old website but still gives you the ability to manage the service. I usually use the website to delete old voicemails. Okay, the site being old technology is a nit. But let's move on to the BYOD. I selected a replacement device from the list of supported equipment (Grandstream replacing an old Linksys). During the provisioning process, the PhonePower setup process would only activate one of the 2 lines -- the clone line would not get setup correctly. I contacted support and got a live person -- awesome! And they knew what they were doing -- double awesome! However, it became apparent that the only way we were going to get both of my lines active was to do a manual configuration. And since every adapter is slightly different, the best they could do is provide me with a few basic settings. It was enough to get both lines working. But here's the catch: since it was manually configured, PhonePower won't provide support. That means that if you have problems with your adapter or your adapter stops working after PhonePower does periodic maintenance, you get zero help. I've tweaked the settings on the Grandstream several times, each time requesting help from PhonePower and sending in log information to help troubleshoot why my adapter stops taking and making calls after a PhonePower maintenance event -- no reply; no help. I have to restart my adapter to reconnect. So, support has gone downhill. I used to be able to get assistance, even with a manual configuration, but no more. Then in 2024, got another surprise. My service just renewed. I mentioned earlier that the payment and invoice section of their site doesn't work (at least not consistently). So, my annual service that is about $100 for the service suddenly was over $230. To be fair, my prior years with fees was around $180. When I asked the billing department why my service went up over 33% in 2 years, they replied that it was due to Federal fees. Really? Federal fees went up 33%? Nope. I managed to get a copy of my invoice. The largest fees were not the Federal fees, rather it was a combination of things -- a huge recovery fee, a PhonePower added fee for administrative cost recovery, and an error in sales tax calculation. I compared it to my mobile phone bill -- it had all but the administrative cost recovery fees, but at a fraction of what PhonePower was passing through. The billing department's response was that VOIP vs Mobile isn't a good comparison since the rules are slightly different. Sorry, but it is a perfect comparison. The fees are out of whack on how they are allocated. Oh, and that administrative cost recovery fee from PhonePower -- that was added to help PhonePower cover its various filings, general account servicing, and record maintenance. Um, what? You are tacking on a service fee to cover the costs that are a typical cost of business and should be covered under the service plan!?! So, to sum it up, support is a shadow of what it used to be, fees and taxes will more than double your quoted phone plan, they tack on extra charges to cover their typical expenses as though they were a co-op or a non-profit instead of a for profit business. I expect 2024 will be my last year with PhonePower.
John
Dec 31,2022Flinke er de i Roskilde, men det lykkes dem at nulstille telefon ved et skærm skifte, så fedt at miste alle sine data på den måde.
M Gethins
Nov 17,2022This company is terrible and I would not recommend doing business with them. My issue specifically is that they were unable over a long period of time to make it possible to update a credit card or form of payment on there website. I stopped using the service and eventually had to mail them a check to settle up. My question is how bad at running a business do you have to be that you can't manage to collect money on your own website?
Lee Goldberg
Jun 25,2022I used Phonepower for many years; until recently they were o.k. I did have several periods during which calls would be dropped at random intervals; eventually my account was relocated to another server and service was acceptable. But recently I discovered that their Fail-safe phone number (the number you have calls forwarded to if your internet goes down) simply didn't work. Calls were just sent to voicemail; they were NOT forwarded to the cell phone number that I had provided. Months passed and this problem was not fixed. And I discovered that I couldn't change credit card information on their website; erroneous error messages were generated when I tried. Staff suggested that I call them and do it by phone but for me that is not an acceptable solution. Finally, nothing has changed on their website in years. It is abysmally slow, and not user friendly. So I have changed providers.
Dan Church
Jun 07,2022Opted not to renew after price jumped about 50 percent. Phonepower warned it would cut off service and did. Fine. But then it sent a bill for almost $200 accompanied by collection threat.
ttan
Feb 14,2022Phone Power is an excellent voip provider. My new order was processed in a timely manner and tailored to my needs. The support staff is very helpful and professional.
Mary Rogers
Feb 13,2022LOVE Phone Power and all it offers. Great people to work with when making the change to save money.
Michael Myers
Feb 11,2022The service works great! I’m satisfied…
K. Self
Jan 24,2022It has been an exasperating experience. It has taken nearly 2 months to get my numbers ported from ATT. I get a slightly different story each time I call support. At one time I was told everything was good, the numbers were ready to port, and I would have my devices in two days. That was about three weeks ago. It's probably ATT's faulty but I still don't have the service or the devices and I'm frustrated.
Clarence Gibbs
Jan 24,2022Excellent service convenient price price
Ray Lutha
Jan 21,2022INSTRUCTIONS TO SET IT UP COULD BE A BIT MORE INFORMATIVE AND BETTER ORGANIZED BUT ONCE YOU NAVIGATE THE WEBSITE TO FIND WHAT YOU NEED IT IS AS GOOD AS OUR PHONE SERVICE THROUGH XFINITY.
Robert Keilholtz
Jan 08,2022Terrible customer service and unreliable phone connectivity.
Patrick Neyman
Jan 05,2022I was a phonepower customer for a few years from 2011-2013, when phonepower was a good company with good customer service and good technical support. Now, as a returning customer in 2022, I have found the opposite to be true. Website reliability is terrible, and they have some serious, simple-to-fix technical web issues that they refuse to address. Further, the technical support gives self-contradicting explanations. I don't mean things that seem to disagree: I mean false. For example, when the phonepower.com generated an internal website error when navigating to the login page, Technical support said the following throughout the conversation "we don't use usernames for login", "we don't use equipment mac address for login", "login is by username", "login is only by equipment mac address", "internal website error means login was wrong", "again, we don't ask for username at login";....when I tried in a different browser, instead of the internal error, I was asked for username and password...exactly as he said is NOT what happens and exactly said what DOES happen. Which one? ...at best, he was incompetent and didn't care about giving statements that contradict each other. At best, he was one of those people who acts as technical support for several cheap companies that only want to pretend they have technical support. Either way, he was an absolute jerk. I just don't want to do business with that sort of company. They used to be good. I am thinking they were bought out by some conglomerate to be a low-cost cash-cow, or they simple decided they don't need to have any kind of decent customer service any longer. I am so happy I realized this in the legal 30-day contract cancelation that became US law back in the 90s. Be careful to read the dates on reviews. All the good ones are 5 years old or older.
The Transylvanian Terminator
Dec 13,2021Fairly good service though a bit dated software, it usually works.
Anna Maria Lindstrom
Dec 03,2021It was a long process to get the telephone number transferred, but customer support was helpful. Emails came to update status. equipment was easy to install and the phone app is also quite good. I can check voicemails regularly which had been a problem with my previous provider. Also can easily use "old fashioned" method of dialing a code from the phone! Amazing. i haven't had the service long, but so far am very satisfied.
9221 Corbin Ave, Suite 260, 91324, Northridge,
http://www.phonepower.com
Danil Netu
Apr 03,2025Scam. Stay away.