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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Alex
Oct 25,2024I felt like this company really cared from the start. I was constantly kept up to date about what was happening and felt assured that the plumber was going to do a good job. Everyone I spoke to was friendly and helpful. I feel like the repairs have been completed to a very high standard. I hope I don't need to use the emergency cover again but if I do, I feel really assured about the service I will receive.
Mr N
Oct 23,2024Shauna has been an exceptional Utility Staff Member and should be rated at 5*+!!!
Barbara McDowell
Oct 16,2024The customer assistant was very helpful and thorough when going through my claim with me. And once I followed the payment link an engineer was in touch and arrived just a few minutes later. I am very impressed with the service.
Claire D1978
Oct 16,2024They have really helped me with my plumbing emergency. I am so grateful.
Rachel W
Oct 12,2024The experience from start to finish was excellent. The engineer who arrived on site was brilliant he had the repair sorted quickly.
Deri
Oct 09,2024Excellent follow up and feedback
Scott Paberzs
Oct 08,2024Shauna was very polite and informative on the phone..,
Robert heggie
Oct 07,2024Engineer called 3 times before solving the problem and left several damage to my bathroom which they won’t take any responsibility for
Sarah
Oct 02,2024Scott was Very helpful and has the patience of a saint made sure i was happy with my boiler service company he's a credit to your company thanks Scott
B Bucaj
Oct 01,2024Perfect service 👌
Consumer
Sep 30,2024Really prompt service for a tricky roof leak. Luckily I had a spare tile and Sam from SM Roofing was able to fix it from inside with no fuss.
Ged Thurston
Sep 28,2024The speed at which I received support following a leak was fantastic. From call to fix was less than 80mins.
Keira Thorne
Sep 27,2024Collage was helpful, quick and efficient. One of the best I’ve spoken to
Graham
Sep 26,2024Very police and efficient
Pooja
Sep 25,2024Spoken to Scott he was really helpful and efficient in getting my boiler booked in. Very polite and great customer service skills.
Nicola Jones
Sep 25,2024I contacted my Halifax insurance company due to a leak from my toilet. The plumber was arranged to call out between 16:00pm - 20:00pm. The plumber arrived at 15:45pm luckily my parents were at the house as I was racing home from work to meet the plumber at the arranged 16:00pm time. As I arrived home the plumber was leaving at 16:00pm so he was only here for 15mins ( although he put on his time sheet he was here and hour!) He said it was a "Trace And Access" problem , meaning he is unable to move any floor boards, paneling, or move the toilet find the leak. So we are left we a toilet we cannot flush due to water seeping over our bathroom floor. What a total waste of time!! What is the point of emergency home cover if they don't even do anything! 🤬
MRS RC
Sep 17,2024The call was answered quickly, they were polite and professional. Engineer booked for same day, and claim was extremely painless!
marita.colleransky.com
Sep 15,2024I was notified every time there was something to report. Engineer arrived within time stated. Leak was fixed.
JP
Sep 15,2024Very annoyed the boiler hasn’t been fixed. There is still a leak Coming from the boiler and the tenants were told they have to top up the pressure every six hours consequently he’s got to go back and fix the problem.
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
Brenda
Oct 25,2024Although I had to wait nearly 15 mins for another department,Shauna kept coming online to let me know what was happenning