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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Consumer
Jul 14,2023Tyler was efficient and reassuring. I felt I was in good hands. Pleasant to speak to
paul ross
Jul 14,2023Phoned up today to book my free boiler service. I explained that we had suffered a gas outage in the local area and that my boiler would need resetting. It was a simple 5 minute job. They refused and said I would need to pay 60 pounds ( my excess) for someone to come out and attend to it first. Given that my family and I have been part of the UW family since 1997, I was a little disappointed to say the least. I couldn't fault the engineer that came out ( I almost felt like I was wasting his time) but the customer service agent who dealt with me wasn't particularly helpful or knowledgeable. The fact I am now 60 pounds out of pocket, despite the fact I pay for boiler cover AND am entitled to a free service ( the service engineer would have easily been able to reset my boiler for me), isn't great.
Andria Cowan
Jul 13,2023I spoke with Jasmine today and she was very polite, clear in her explanation and helpful with my query. She rang me back within the time she stated and organised and secured my re visit engineer without any problem. Lovely young lady
Millie K
Jul 12,2023He knew exactly what he was doing and didn't waste time in rectifying the leakage. Very professional
John P Dolden
Jul 12,2023Anthony was extremely helpful after I had a few difficulties booking my boiler service, and he rectified the issue swiftly
Majid Zaveri
Jul 11,2023Ryan was extremely helpful and understood mu situation. He offered re assurance and acted promptly to ensure my issue was dealt with.
Mark Mcdermott
Jul 11,2023Professional and polite agent. Query delt with very good service.
Consumer
Jul 11,2023ryan managed to book my appointment while i was on the phone which was so much easier than it taking a couple of phone calls as it has done previously
Bina Patel Correa
Jul 10,2023The agent was soo polite and understood what I was asking and why in terms of urgency
Andrew Barker
Jul 10,2023Ryan sorted my enquiry quickly and efficiently with a friendly attitude.
Jackie
Jul 10,2023Super efficient friendly and informative
Melanie K
Jul 10,2023Vicky made the whole experience a positive and pleasant one. I asked for a miracle and she delivered!!
Linsay Lochans
Jul 10,2023Jade was polite, friendly and helpful!
Claire Briggs
Jul 09,2023Excellent customer service - Jade was friendly, polite, helpful and efficient. Thank you Jade
Barry
Jul 09,2023Friendly service
Sparkly Pro
Jul 09,2023Very helpful, listened to what I had to say and returned call promptly.
Mr Orr
Jul 09,2023Quick & efficient
miss Honey Bunny
Jul 09,2023Really personable and helpful. Was really great taking my young sons needs into consideration. Ryan.
David Melville
Jul 08,2023Ease of booking, first class telephone advisor, very efficient , helpful and cheerful.
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
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customer
Jul 14,2023Catherine was polite, friendly respectful and went over and above to be helpful. A credit to yiur team. Thank you.