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If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a Jeweler other than Ross-Simons cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned.
Reviews 706
Lisa Rands
Mar 04,2025I have ordered multiple items from Ross SImons, necklaces, rings, and bracelets. Overall, I am happy with the products and customer service experiences. I ordered a birthstone ring that lost a stone pretty quickly, and as soon as I reported it, the company offered a replacement, which was quickly sent. The only frustration is that the site does not always show recent orders in your account history which is a little baffling. Overall, good company.
Aloise Weiker Gref
Mar 03,2025The jewelry we ordered, and received on time, was as beautiful as described on line. Our daughter in law loved it as given for a special birthday gift
Kathy Bloom
Mar 03,2025I love this little ring. It fits my hand perfectly and the diamonds are just beautiful.
Darlene
Mar 03,2025I absolutely love my bracelet. Beautiful workmanship and so elegant. It fits perfectly on my wrist but I wish they came in half size. But it doesn’t slide on my wrist as is. Got my heart set on another piece!!!
Jackie Dunn
Mar 02,2025The earrings were beautiful. The ear insert was a bit larger than I’m accustomed to but overall it was a good purchase.
Vickie Peterson
Mar 01,2025I love the herringbone pattern, the beautiful sparkle of the gold, the sturdiness of it.
Julie Anne
Feb 28,2025The sapphire on the pendent looks like plastic. It’s not even shiny. I ordered the ring in a size 8 to fit my middle finger so I could wear it with another ring. It only fits my ring finger, so I can’t wear it as planned.
Nancy Hall
Feb 27,2025Beautiful bracelet, great customer
Amy Menrad
Feb 26,2025Item was not at all as pictured. Expected varied, vibrant colors but received something dull and brown with something blue in the middle that looked like it should have been removed but couldn't be. Worst product I have ever received from R&S
Terrie
Feb 25,2025Extremely Disappointed with this company. … I had received a credit. I had purchased a bracelet that was too big, and returned it for a smaller size and was issued a credit. After having the credit for a long time I requested the amount just be returned to me. Either a check or the balance returned to my credit card. I was told by Jake that they cannot do that. I could still choose to purchase something and the credit would be deducted from the amount of my purchase. Not fair. Just wanting my $$ returned.
Anne
Feb 25,2025Great product. Beautiful.
Judi Farlow
Feb 24,2025I am disappointed about the placement of the color stones there are 4 dark ones together that take away from the other colors. And it does not look at all like the picture shown when I ordered it
Anna Anderson
Feb 24,2025Everything went smoothly as always. Shopping with Ross-Simons is always a pleasure.
Catherine
Feb 23,2025Overall the jewelry that I purchased was pretty good. I took one star off because it took 11 days for one of the pieces to arrive. A bit long.
Brian Beckel
Feb 23,2025I made an error with my order. When I called customer service they corrected my error however, I was overcharged! I still have not received a credit on my card. I’m waiting for the bill to come and see if a credit was issued.
Kris M
Feb 22,2025Customer service was great! I was concerned about when my order was to arrive and reached out via email in which I received a quick response. I now have the bracelet I ordered and love it. The quality and description was exactly as stated. I will definitely be ordering again. Thank you 😊
Doc Hughes
Feb 21,2025The necklace is really cheap feeling and I will be returning it. For $150, it should feel different, in my experience. I’d rather have a $50 piece of costume jewelry, frankly.
Cheryl Kinsinger
Feb 21,2025Love the new ring and the speedy arrival.
Jewel
Feb 20,2025Packaged well. Beautiful earrings, however, the posts are so thin and looked bent. I realized that is how they are made to snap together. I hope they don't come apart. I would hate to lose one. I don't see how to rectify the posts but I'm keeping them.
Kenny Campbell
Mar 05,2025Wife loved the ring. Great quality and fast service!!!