Great Customer service from start to finish, extremely happy with my energy bills. Would highly recommend hot water system and panels
Excellent customer service
Flexible product options, good advice. Install straightforward and tidy. Results looking very positive.
Good communication with Mark took great time out for explaining and step by step process with Peter.
Fine ,neat job delivered on time . Polite, professional staff . Thank you .
Wonderful service starting with Sheldon (my Renewable Energy Consultant), who came to my house to assess my solar system requirements, and to thoroughly discuss my options for my system, to the installation guys who did a wonderful job. Great help and support was also provide by Alex the Installation Manager who coordinated the whole installation. It was pleasure to deal with everyone at Solargain - a very efficient and customer friendly organisation!!
Very professional service from the sales department, installers and those that were more than happy to answer any questions I had after the panels were installed. I fully recommend Solargain.
Good communication, no real hard sell for add ons, just good to deal with
The sales team and the coordination team was nice to deal with. BUT the management was not there when a sensitive decision had to be made. There was a big Communication gap between various teams based in WA and Victoria. I was advised zero export for my home after many months of my order and further adding insult to injury I was charged additional amount which should have been borne by Solargain.
Solargain Team met their promises and commitments every step of the journey
Everything was completed as per our discussion Efficient and extremely intelligent crew who were able to make decisions as they went to my benefit
The system works well however I did not recieve the Qantas Frequent Flyer points I was promised
Matt at Solargain was wonderful to deal with. I was quoted only to find later I had given the wrong information. Matt identified this and discounted his quote so I applaud Matt and Solargain for their honesty. The time to install was days not weeks. The staff and installers were professional. My only complaint and this is a major one is that it took over 3 months to get connected as I needed a new meter and the admin sent the documents to the wrong energy supplier. So 3 months without solar and 3 months warranty lost. Otherwise excellent and thoroughly recommended
We are very happy with our solar gain products there team were extremely helpful from the start with the picking of the panels and inverter to the delivery and installation the team were very helpful and professional.well worth the time and effort to go with them.
Very good experience with Solargain .They have a dedicated team who are knowledgeable and professional in their area.quick replies and feedback is given .They answer all your quieres and advice you products within your budget.Excellent service from customer service to after installation process.
I will let you know when summer is here, at the moment it is ok
Excellent support and follow up.
Excellent service throughout from sales through to installation. Very pleased. Thanks
Cheaper then a electricity hot water to run and pay for itself.
Steven Holle
Aug 05,2020Solargain are a great WA based company. Their service and advice was clear and concise, which helped to make the right choice using top quality components. The installation was easy and completed in a morning. Savings are already being made.