We contacted Solargain by Email and had a prompt response. Our contact was very friendly and efficient with providing our quotes. Once the decision was made to use this company, the service was excellent. We were given an installation date but this was changed and brought forward which suited us. The installation crew were very professional and efficient. We are very happy customers.
Cannot complain about anything. Very helpful when I called up the customer service centre. The installation was on time and helpful guys who did the installing they explained how it all worked. I was so impressed that I recommended Solargain to my brother in -law and he is getting his house done this week.
Solargain have been fantastic to deal with, I installed a 7.5 kw system and my power bills to date are always in credit and the system is performing above expectations with my daily power usage covered and I'm still feeding high levels of kw's into the grid. My sales consultant Tom Liston was amazing and highly informative I liked the fact that he did not push you for a sale and was supportive all the way through the process. I have recommended this company to family and friends without hesitation. I received quotes that were cheaper and others that were more expensive- Solar gain were a little dearer than a couple of well advertised brands; but what you receive is far superior and hassle free. My next home will definitely have a solargain system installed on the roof!!!
Very good customer service and very efficient.
The team at Solargain are very friendly and helped with the transition from gas storage hot water to a solar hot water system, the time frame and installation was done at a professional manner with a happy team , Thank You to all the team at Solar Gain.
A good product and installation. I would use them again anytime.
Great experience from start to finish, best thing about it is my bills! From $700 odd per bill cycle to under $200. Highly recommend to anyone that is in the market for a quality system
Solar gain are great, they gave me good advice on on my solar hot water system. Service and installation was top notch. I recommend using them.
Solargain is the go! Consultant provided detailed advice, company kept me informed appropriately, and technicians gave great service. Very happy and would recommend them to anyone
No flexablity of time of day of install
HWS needed to be replaced. I was promptly provided with a temporary system until my new purchase had arrived & been installed.
I am very pleased with my hot water system and note the waterstays hot for a long time even with the cold spell we have just had
The solar panels are great and produce good power levels as was explained during the quoting process, the install all occurred on the day as planned however the installers didnt bring brackets to attach to a steel frame roof as no one had asked, i also have numerous broken and roughly cut tiles around the brackets that were used.
System hasn't saved any money whats so ever
Yes Great service - Contractor installing appears to have done a great job and was a very nice guy! Unsure whether the system is of benefit of yet as I can't recall receiving a bill to see if charges have considerably dropped.
Did a fantastic job going over the various options for my solar system and the process was very simple. Install was high quality and the installers were very professional.
Very happy with the system except that I could not read the actual daily usage and how much goes back into the grid
I was happy with the entire process, one of the few installers where going above 5kw wasn’t an issue. Great price, and the installation team were fantastic. The only problem was at the back end of the process where it took around one month for the paperwork to finalised, so I couldn’t switch retailers and start collecting sweet FIT credits. Advice for new comers: switch to monthly billing with your provider before you install your solar panels so that you can switch quicker
Sales person was very knowledgeable and not pushy at all. Tradesmen broke a lot of tiles when installing which was annoying. The savings in the first bill were disappointing.
Michael PATCHING
May 06,2019Good up front people that did the right thing by us.