In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service.
Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
courteous engineer
Very efficient service
Very good and quick service
Just seen this company on BBC TV rip off britain after what I saw I will be avoiding them now. Yes I know this review will be archived and hidden away but hopefully someone will read it.
don’t expect to live if you can't afford the £344 + parts for the first hour more if they need more time. They aim to get to you in the next 7 working days and I quote "that doesn't always happen". I called the head office who said they would put me through to my local branch and the phone went dead. Nothing so I found my local branch myself and called them. Here is the short conversation: "Hi I am stuck in my home as my stairlift is not working, I am stuck upstairs” "it's £344 for the first hour + parts and we aim to get to you in the next 7 working days" "What would happen if there is a fire" "You would still have to pay the "£344£ "So, if I could not pay you would let me die" Currently trying to save money and praying the house does not catch fire. Luckily food and water can be passed to me but I miss family meals downstairs. Stennah why do you let people die due to finance? Please state clearly why the call out fee is £344 for one hour. It costs about £3 to drive from your local shop. Do you pay you engineers £300 an hour? if so, where can I sign up?
Helpful and informative after service
Service on my lift was carried out efficiently and effectively. Very friendly service engineer who was able to reassure me for all the questions I asked
On time. Phone call before arriving. Did the checks and the service very quickly and efficiently.
Very pleased with the fitting of the chairlift no mess
Prompt, efficient and courteous. The team who fitted my chair lift arrived on time, worked extremely cleanly and efficiently, and explained everything I needed to know in a way that was easy for me to understand.
Friendly staff and efficient
Came on time, carried out service efficiently and was pleasant and helpful.
The engineer phoned in advance to check it was convenient to call to service my external stair lift. He arrived bang on time and was very efficient and friendly. He made a better job of cleaning my lift than I had! Altogether a quick service.
Sales rep, electrician and fitter were all excellent. They were helpful, informative, pleasant and efficient.
The service was carried out as quickly, quietly and efficiently as possible with a pleasant attitude at all times.
Helpful and thorough
Fabulous Service. Our fitter Nick was prompt efficient and so informative when advising on use of my stair lift. When he finished I felt totally comfortable in using it and can get get up and downstairs with ease. Highly recommend yes a little bit more expensive than others but you get what you pay for
Very efficient assessment and installation process. The latter delivered exactly what was promised. It has substantially improved my wife's mobility.
Very friendly and professional engineer
customer
Nov 24,2024Perfect - no problems at all. Great service