The move itself was smooth but the team on the day were hampered by what they were given. The van wasn't really suitable for the delivery address - it was too large. The initial questionnaire asked specifically about this. The crew needed reinforcements who helped them unload in time. Again I think the initial estimate was a bit too optimistic. Can't fault the crew who moved us or the office staff but I think the estimator and initial planning was a bit awry.
Just moved 3 days ago and can safely say was a pretty bad experience, however the guys from Stephen’s were amazing! Let me explain….We had the full packing service and on day one most of the house was packed and loaded…the chaps hardly stopped. They talked us through the plan, polite, courteous and in amongst 3 dogs, 2 cats and us, worked around our needs. Day 2 everything loaded into a second truck by 9:30 allowing to to clean the house and leave without stress mid morning. We arrived at our new place around 1pm to find that the sellers were still early in process of moving out with furniture and bits everywhere. Rather than waiting around the guys from Stephen’s pitched in to assist with getting the house cleared, loading the sellers furniture, etc onto other vans. The delays meant the job wasn’t complete till 7pm with a long drive back, and can only imagine they didn’t finish until 9pm. A long day, but no fuss…just cool heads and constantly positive and happy crew. Brilliant.
I recently used Stephens for house removal and storage. I have used them on a few occasions previously. The service I received, from the initial enquiry, the removal itself - guys were calm, professional and super organised - and the subsequent liaison has all been excellent. Would highly recommend and will definitely use again.
We had Stephens to pack up our house take everything into storage and then re deliver 9 months later to our new home. They were amazing every step of the way. The guys who packed and re delivered were lovely and went above and beyond to help us. After 9 months everything was in perfect condition and not a single item was damaged or broken. Highly recommend.
Excellent Service - Guys worked really hard and where efficient, friendly and vey helpful.
Have used Stevenson many times and always a very professional service. They rang to say whet time they would be arriving and gave the names of those who would be there, were very careful with the unloading of the furniture.
On time and very professional. They were extremely helpful and patient at the other end of house move due to payment delays. Nothing broken at all in the move either. I would recommend them to any friends who are thinking of moving.
Excellent: careful, reliable, professional, and very helpful at every stage of the move. Very highly recommended.
Fantastic house move experience at a fair price. Friendly, quick, and hard working removal team. All items were packed, moved and returned safely. Right from the quote stage I was happy. Great office support by Lauren and the team during a stressful time (moving house). Really good storage options as part of the service. Stephen's are the only removal firm I would recommend in St Albans and the other areas they cover.
We had a very good experience with Stephens removals. They are very professional and helpful. Nothing was too much trouble. I would highly recommend them
The team worked really hard, we were out of our old property by 9:30am on moving day. We were in and unloaded by 3:30pm. That included 75 pot plants. They were very good to work with.
Bob and Martin did an excellent job they were both professional and efficient . Would recommend Stephens without hesitation . Thank once again.
Highly recommend. Great communication with a call from the team to confirm arrival time. Very professional and efficient, nothing was too much trouble for them. It made the day much less stressful - thank you!
We were really impressed with the whole team at Stephens - Steve, the professional and friendly guy who came to give the quote and also gave very useful packing advice : Marion and Emma in the office who helped us to secure our preferred dates at an extremely busy time, gave help for obtaining the right amount of packing materials and kept a good eye on us, checking the day before moving day that we were all on track: Dean Lee and Will who were the team packing our breakables, disassembling beds etc and loading the vehicle (our neighbour commented how smart and fit they looked). They were very helpful and cheerful throughout the day, working hard to fill the van in some large 3D Tetris game: And Dean and Ryan, who had the hardest task, after a long drive, of transferring and reassembling all our belongings from the van into our new four-storey home. Despite working until 8pm they remained cheerful and energetic throughout. (Perhaps a team of three would have been better?) We have no hesitation in recommending the firm - by far the best removal team of our experience. (And interestingly also recommended by a competing firm who were not able to offer our dates). Many thanks to all!
Excellent service, efficient, polite, prompt, hard working team on the day - made our removal day a pleasure. Thank you.
We were moving from a 5 bedroom house in Bedfordshire and all our belongings were going into storage. It was a 2 day job with 5 man days in total. Everything went to plan. The removal team were very experienced and helpful. I can’t thank them enough for their 100% effort. Moving house after 20 years is difficult on many levels but Stephens made it manageable.
I would highly recommend Stephens. We had a fantastic time with them and they were so helpful - even giving us advice on where the furniture could go in the new place. 100% will use again when I have to move.
Very helpful and professional. No breakages! Very accommodating with our slightly complicated move. Would definitely recommend.
Could’t be happier with Stephen’s removal ‘s. Moving homes is very stressful but they took the stress away. The 2 workers Liam and Jacob worked brilliantly as a team, they were vey professional and nothing was too much trouble, I would definitely use Stephen’s again and ask for the same team to move me, Denis Diggin
Emma Sherriff
Aug 23,2021Excellent service from start to finish. Very professional and friendly, If we move again, will definitely use again.