SupaGlazing Ltd.
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SupaGlazing started as a family business in 1981, which has expanded tremendously over the last 37 years. The reason for this is the high quality products supplied together with good quick service and ethical trading – our customers don’t have to wait weeks and weeks for their windows etc. We are well known for our speedy delivery usually 2 – 3 weeks from a firm order. Our factory is situated at Strood and customers are welcome to visit and look around. We also have 3 showrooms situated around Kent.
Reviews 249
Juliwoo
Dec 18,2015Fitters were friendly and worked hard to complete the job in good time. They also explained just how the windows functioned. It was a pleasure to meet them and do business Thank you SUPAGLAZING
Rich
Oct 14,2015We are very pleased with the new door that was fitted today by your fitters We found to be courteous and thorough in carrying out an excellent job
John Wright
Oct 07,2015I was a bit worried about buying double glazing but after reading some reviews on Trustpilot which you sometimes have to take with a pinch of salt (can`t please all the people all the time!) and doing some homework I decided to use Supagalzing, they are a local company to me and I felt comfortable with them, the salesman knew his stuff and I was pleased with the sample window he showed me, I also went to their factories to have a look around, their windows and doors are on par with anyone`s out there so I was happy to go ahead and place the order, it`s always a worry when you have workmen come to your house but after the surveyor had been and measured the installation date was set and the two fitters arrived, within 20 minutes I felt at ease, two lovely guys who knew what they were doing, dust sheets everywhere and off they went, I made the usual cups of tea and let them get on with it, they treated my place very well and did a great job, I would be happy to recommend them to anyone
pier
Oct 01,2015We have used Supaglazing before and have also recommended them to our friends. There was no pressure from the salesman,the fitters were great and the service was second to none.We are so happy with our lovely new door.
Cheryl Pettitt
Sep 10,2015I have had an awful experience with this company from start to finish. Their fitters seem to think it is acceptable to swear constantly, unplug wireless routers to charge their personal mobile phones and moan continuously about not being finished by 3pm when they don't even start until 10am! The didn't replace my bay window fully meaning I had to beg and be made to feel that I was asking for the earth in order to get them to do it properly. The quality of the products is extremely poor. The windows have clear joins where you can see the white plastic underneath an oak foil. The way the oak foil has been cut looks as though it has been done by a child. If you ignore this warning, make sure you see an example of the product before you buy (the sales person won't be forthcoming with this (I wonder why!)). I've had these windows for a couple of months only and already there are areas where the foil covering is chipping off due to natural wear and tear. In particular from the front door frame. This obviously means that the product is not fit for purpose. During the fitting, the fitters managed to damage 3 of my walls, badly chipped a door frame and radiator and damaged a large area of plaster which I then found was filled with silicone! The silicone placed around all of the window frames was very poorly applied, in some areas, it was an inch wider than the plastic edging and looked as though it had been applied with a paint brush. The window locking mechanism in my opinion are not up to the quality of other organisations and the keys are extremely flimsy in comparison to the likes of SafeStyle. In fact the keys have already started to rust! SupaGlazing a not a company I would recommend and certainly will not be using them at any point in the future! I have been cause substantial distress since making the mistake of using Supaglazing and the stress has now worsened as they are threatening me with legal action for posting this true and factual review.
mrs brown
Sep 07,2015Very pleased with my new windows and the care taken in the fitting by the fitters great care by the men inside and outside which impressed me.
rose-walker
Aug 29,2015the fitters did a first class job on the windows in addition they were highly communicating when advising slight variations. overall an excellent job and I am happy to recommend your company and fitting teams. Thank you supaglazing.
Mr I Bister
Aug 28,2015Excellent team of fitters, very friendly and efficient
AH
Jul 31,2015We chose supaglazing after 4 different quotes because their sales man was very good not pushy at all and very clear and honest . What a shame the fitters and management aren't the same. Nothing but problems and then lies from the office staff as to when someone will be coming , was promised a manager would come on specific day when the contractor turns up no manager no knowledge. Very much a " not my problem" attitude would never use them again made me feel like an inconvenience despite me paying for their service.
Dorothy Thomas
Jul 14,2015My contract with Supagllzing is almost complete. I have never had to deal with a company who did not believe in providing an excellent customer service. I told Supaglazing that I would not pay in stages if I had no idea when they were prepared to complete the contract and was threatened to have my windows removed, for asking when workers were going to return and spoken to in an aggressive and threatening manner. I have been asked to pay by three instalments instead of one and incurred additional charges as a result. Supaglazing took 4-5 months to install 6 windows and a patio door. Their communication was unbelievably poor. I had to wait for days and weeks to find out when workers were coming back. During the installation mistakes were made by the builders, which supaglazing tried to blame on me for not having the right measurements really! They damaged my wooden floor, walls inside and out will need to be decorated and they left my patio and house in a filthy state despite their attempts at clearing up with no cleaning equipment! I used this company because I received a good service some 10yrs ago. All they want now is your money, which they are prepared to harass you for. I now have to wait for my guarantee, let's hope that it arrives when it should. Never again I now have high blood pressure and would advise others to stay clear.
max
Jul 07,2015supaglazing installed my windows and doors yesterday. i have to say that i am happy with the outcome. the office staff were polite, the salesmen who came to me were both very funny and made the 'sales jargon' fun and interesting so it was not boring and went on for hours and hours. the installers who came to me were polite clean and tidy. you hear bad things about companies but i have to say this one is not all bad freinds and family will know about supaglazing in a good way
Karen Browne
Jun 25,2015Would not recommend to anyone. We chose Supaglazing from 5 different quotations, this was because the sales rep was very professional and we felt it was the right company to go with. The fitters were also professional, shame it cannot be said for the office/management!! We had problems with the windows during fitting which needed sorting, we raised our concerns and over a period of 2 weeks (with windows half in and half out) the job was finished so we paid in full on completion day. They are ok, cannot say any more than that. During the problem period my husband spoke with the office, we can honestly say we have never been spoken to in such a vile manner by a person who is a Director of a company. It was shocking! I will not detail the content of conversations as it will bore people, but she was aggressive, rude, threatening and made accusations about my husband with whom she had never even met or spoke to before this. Six months later we still have no guarantees from the company or Fensa. More phone calls, emails and promised call backs we finally have Supaglazings part. Fensa's should be here soon. We were pleased to receive a letter from the Government department/Fensa last week to say they want to come and do a spot check on our windows and paperwork, we were probably flagged up as they have only just been asked from Supaglazing for our guarantees after 6 months. Let's see what they say. We will be glad to put this awful place to the back of our minds after 6 months.
alan porter
May 06,2015I had Supa glazing ltd install windows and door at a property I rent The work was carried out fine and the fitters were polite. On completion of the job I received a telephone call from [name] at their office wanting payment of the balance I explained that I was not at the site location and was unable to agree the fitting was to my satisfaction. I further explained that I did not have the card on me with which I wanted to make payment on At this point I was threatened with having my windows removed as they were not fully paid for. After hanging up on this rude person a number of times, I suggested that I would pay (on my wife's card) providing they waived the admin fee for a credit card payment This was eventually agreed to, but not until [name] had insisted that I was a liar as she said,I had stated I did not have a card on me. I have had to chase up my receipt for payment on 2 occasions, and 6 weeks later I have not received either my 10 year warranty or my Fensa Certificate I would not recommend this company to anyone
Martin
Mar 17,2015Arrived in good time. 3 fitters on the job, very tidy and clean and polite not a problem there. Can't argue for the money they do good quality work at a competitive price. Will have them back to do my front door. Had an issue with a bit of trim that was sticking out to far for my liking but the fitters were fine and just changed it no bother at all. Just crossed wires with the surveyor. Cheers. Happy customer here
Stephen Owens
Feb 13,2015I had 3 windows and a back door fitted. From the time of the first visit by their representative, a visit from the surveyor and my installation was completed within 2 days. They cleared away all their mess and left me a very satisfied customer. Can't comment on their after sales service or customer complaints as i haven't needed to use them. Thank you Supaglazing.
Hannah
Jan 20,2015The fitters was very courteous when they came into my house, they made me feel at ease and made sure when they left they had tidied up! Overall brilliant customer service. I will defiantly be recommending to any of my friends and family.
Andy
Jan 20,2015Very pleased with the work done by the fitters. Will defiantly recommend!
steve
Jan 17,2015We left a negative review a couple of months ago, but had to remove it after getting veiled threats that no more work would be carried out if we didn't. Although some work has been carried out to our satisfaction, it is now nearly a year since we placed our order, there is still outstanding work and the windows in no way meet our expectations. They were very expensive cream sliding sash windows and doors. Our letters and deadlines have been completely ignored, phone calls not returned, fitters either not turning up at all, or turning up really late. The chief surveyor has also made appointments with us, then not turned up. We have had lots of time off work to wait in for these people. There is absolutely no consideration for customers or customer service. It seems that if everything goes well, then they are an OK company to deal with, but as soon as there is a problem, no one wants to know. It also seems that we are not alone with these problems, as it is a familiar story in the reviews. I have been waiting since mid December to hear from the surveyor, so I am hoping that this review will prompt a response. I would urge anyone out there looking for double glazing - DO NOT USE SUPAGLAZING."
Patricia Deer
Oct 16,2014We had our very large shop front window and side bay window replaced by Supaglazing. The fitters were all happy in their work and were polite. Because of the size of the windows there were 5 fitters at one point and it was completed in one day. The result was a superb job which has been commented on by so many locals at what a difference the new windows have made. A great job by a great team. Well done
Unit 5 Deacon Trading Centre, Knight Rd.,, ME2 2AU, Strood, GB
http://supaglazing.com
Jan beck
Jan 20,2016I am writing to commend the fitters who fitted 2 back doors a window and French doors were really first class and brilliant representatives for your company. We found them to be clean tidy workers courteous and overall did an excellent job. In these days of customer complaints-we feel credit where credit is due and would be pleased if you passed our thanks on to these 2 guys