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Reviews 580
Jonathan Swatton
Mar 11,2025Emmett answered my query and explained clearly what I need to do at the stage where I experienced a problem. She also provided contact details in case I need advice when using the app next time
Ljm
Mar 11,2025As a computer illiterate 59 yr old I was so stressed,bit Robert helped me and in no time it was complicated If only everyone was as patient .
A very satisfied customer
Mar 11,2025Always helpful and always professional.
Jane Baker
Mar 11,2025As a first time buyer I was really concerned about all the documents but this was easy enough for me to work out!
Christina
Mar 11,2025Tatiana was great!!!!!! Very patient and calm: Helped me complete form.⭐️👏👏
Claire Trueman
Mar 10,2025Excellent customer support.
Andrea Johnson
Mar 10,2025I have used this service before and now used again. Very easy and clear instructions. Made the process so easy.
customer
Mar 10,2025I found it useful moreso when you use Solicitors that are miles away. You could update the ID section to include drivers licence as a primary ID source, rather than relying on people having a passport.
Peter Budzynski
Mar 10,2025Great service
Madeleine Evans
Mar 10,2025Had to call customer support for help. Not very capable with tech and the lady on the telephone (Ludmila) was very friendly, helpful and answered my query fully.
F A
Mar 10,2025Very convinient and professional app,saving time as well
Gerry D.
Mar 10,2025In general the app is very useful to those of us that can't always get into the solicitors and rack up those charges... However the mortgage process does need tweeking, if you already have a mortgage in place you need to skip the bank statement process twice before proceeding to capture the mortgage offer. We got there in the end ;)
Sally Edwards
Mar 08,2025Thank you, very helpful and easily contactable.
Natasha Russell
Mar 08,2025Really good and thorough app. Was stuck on a little section, phoned up and the lady was extremely helpful and understood what I couldn't do. A few clicks later and my problem was solved.
Robert McBrain
Mar 08,2025Seems pretty slick overall. However there is glitch in the message service via app: the 'reply' box often doesn't appear during a chat session. This is obviously a pretty significant ux fail .
Mr Glaze
Mar 07,2025A very good service and easy to use, would recommend to anyone.
Customer Ms Bell
Mar 07,2025I greatly appreciate the support I recieved from my customer services contact, Rob. All went smoothly after speaking to him. Many thanks.
Train Sail
Mar 07,2025A really patient and kind man who took his time to help us over the phone as we were having problems with the photo.
Haley Aspey
Mar 07,2025Robert was very helpful and I'm pleased he knew how to fix the problems I was having on account.
jace dale
Mar 11,2025This is an appalling way of doing business. Unprofessional and impersonal.