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Reviews 580
David Dutton
Apr 30,2025I was asked to complete an automated questionnaire from Thirdfort as part of a property purchase by my daughter for which I was gifting some money. While it was reasonably long and quite intrusive it was fairly straightforward to follow. The problem I had is that the questions require a choice from specific answers and there is no freeform opportunity to explain when none of these answers apply. In my case I have been retired for a number of years and the majority of my income comes from dividends accumulating in my SIPP and other investment accounts, which are only withdrawn to my bank account as and when needed. The automated answers wanted me to provide payslips, frequency and amount of pension payments, and recent bank account statements - none of which really evidenced my circumstances - but with no opportunity to explain why. In the end I manipulated things a little to try and provide a couple of extra documents at the end to try and explain more clearly my circumstances. I'm now waiting for a call from the solicitor to check that this has indeed satisfied their requirements.
Vir
Apr 30,2025Excellent customer service
. WILLIAM FLETCHER
Apr 30,2025As I had a heads up I needed to complete an identity verification I had all my documents ready. Even so it only took me 12 minutes to download the app upload my documents verify my passport and have the checks completed. Extremely quick and very efficient
Brian Gordon
Apr 30,2025The experience was certainly quite seamless and high tech. The only problem I had was when I had to provide evidence of my address which required me to copy and paste the evidence a when I tried this I fell out of the program. My solicitor explained that I should attempt againwhereupon my previous data reappeared. It might well have been my fault!
Suhaila Alahmed
Apr 30,2025I am very happy with the way my enquiry was handled. Very helpful I managed to finish what was needed for the verification of documents Thank you
Mina Rowlands
Apr 29,2025Had a good experience using the app no issues encountered easy to navigate completed the process fairly quickly everything submitted successfully
Lesley
Apr 29,2025This system is far too complicated and certainly not designed for those who are not tech savvy.
Tina
Apr 29,2025Ibtihal talked me through the required outstanding actions and was reassuring. Fingers crossed rest of the process goes as smoothly.
customer
Apr 29,2025Impossible to read the passport chip with the phone
Grant
Apr 29,2025Works after a fashion - didn’t allow me to open pdfs and upload them despite being a supported file
IAN
Apr 29,2025Had to call due to not having passports to complete the app. Call handler had a superb manner and explained the process fully. Very confident in this company. Superb phone manner. Thank you
Monkeyman
Apr 29,2025Really simple to use app with clear instructions - took only a few minutes and felt thorough and secure.
Justin Christiaans
Apr 29,2025App is difficult to use. Would not accept my document several times and it froze on reading numbers aloud. Took several attempts and a lot longer than it should. Much easier to just take old fashioned documents and have a human check them. Very frustrating and would not recommend
Catherine Moores
Apr 29,2025Very efficient and easy to use.
Kay Scott
Apr 29,2025I found the app really easy to use. It's the first (and hopefully last time) that I have had to use an app for this purpose, but it was very easy to follow all the instructions and I had no issues with input of all information
lindsey hodson
Apr 28,2025Easy to use. A helpful guidance. Gives confidence to use again .
David
Apr 28,2025Easy to use; the simple wording and images helped me complete the tasks required quickly.
ZH
Apr 28,2025Very straightforward and the app recognised the uploads very well (better than my banking app!)
Feet First
Apr 28,2025App doesn't work for all types of phone. Making it difficult to prove your id.
Carolyn
Apr 30,2025Excellent customer service from Drew over the phone, helped with all my queries and made it a simple task