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Reviews 580
Liza Slater
Jan 14,2025The engineer was superb and went out of his way to help. I cannot fault his efficiency and general helpfulness.
carl wilkinson
Jan 14,2025Having issues downloading transactions on my wife’s iPhone but no issues on mine.
Michelle
Jan 13,2025Was straight forward enough, but I agree with previous reviews. It would have been easier and quicker if I knew what documents were required before I began. One quick phonecall and everything was completed
Consumer
Jan 13,2025Very good. Easy to use
Michael
Jan 13,2025All tasks were completed within 40 minutes without any preparation and never used the app before. 4 documents were needed and then uploaded. One query. Was "place your face in an oval" I thought I had to find an oval shape! What was required was to go to the next step and the oval appeared on the screen.
ROBERT BUTLER
Jan 13,2025Emmett took care to explain how to navigate the App and answer the questions I had. It took away all the stress and made life much easier. A true professional on top of their game. Thank you Emmett.
Yasir Ahmed
Jan 13,2025It’s not scanning the passport properly where there is no chip.
Gaynor15
Jan 13,2025Very helpful and informative gentleman helped solve my query
Trevor
Jan 13,2025At a stressful time very helpful.
Orb
Jan 12,2025Gigi understood the issue I was experiencing and talked me through the steps to allow me to the complete the identification process. Gigi was very sympathetic on the issues I was experiencing and made himself available should I incur further problems.
Anon
Jan 11,2025The app was frustrating to use especially the AI section, but the staff who emailed or telephoned me were very helpful and speedy to do things. Thank you Ludmila, Emmett, Drew & Beth who worked well as a team. Aleks and was helpful resolving the problems finally over the phone.
Dale Cooper
Jan 11,2025Easy straight forward to use
Central London customer
Jan 11,2025I am unaccustomed to using my iPhone for processing complicated documents. Drew took me patiently through all the stages so that finally all requested information was logged in. He was exceedingly helpful and made the entire scary procedure simple! Excellent customer service! Thank you!
Terry Grover
Jan 11,2025Very straight forward, easy to complete.
G gillett
Jan 11,2025You could not email the info required from the app.Please email it.
Neil in Norfolk
Jan 11,2025I fell at the first hurdle as i don’t know my apple password. Customer services guy was nice but i hope i will never have ti go near this again!
Amanda
Jan 10,2025This was a straightforward user friendly way to achieve the required due diligence. The only point I would make is it would be useful to know prior to starting the process what paperwork is likely to be needed if that is possible. A painless process - thank you!
Matthew Chapman
Jan 10,2025These situations are always rather confusing with having to navigate through different apps but the lady managed to talk me through the task most patiently and expertly. Thank You.
Saliha Ayub
Jan 10,2025Very helpful agent and resolved the issues I was having
Stephen Gregson
Jan 14,2025Inefficient delivery of access code preceded a tedious and laborious process.