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Reviews 580
Sacha Pereira
Mar 31,2025Alex was very helpful and supporting woth my enquiry.
Stephen Turner
Mar 31,2025Very easy to use. Far better than filling out paper forms then delivering or mailing them. The whole thing took 15 mins each.
George Loucaides
Mar 31,2025Very easy to use and straight forward procedures.
Stephen Y
Mar 31,2025Easy & quick to use
Mrs Margaret Smith
Mar 31,2025Seemed pretty straight forward most of the time. A but slow when uploading bank info but managed it okay. I think they may need to get in touch with me at some point, but will wait and see.
Don Nichols
Mar 31,2025The system design is very poorly thought through. If you set up joint security checks on one phone, you can’t access the other person’s online banking because it’s on their phone. Also you can’t swap between the two entries. It won’t let you. Etc. etc. too many design problems to list.
Customer
Mar 31,2025I have experienced the principle of this system before. Any anti-scam protectional layers of security can only be a good thing. The uploading of sensitive documents is very convenient and improves the time factor for business.
Bob Walters
Mar 31,2025Ibihal provided my support when I was struggling to complete some of the tasks on the Thirdfort app. One of the problems was communicating with my banking app and she correctly diagnosed that the problem was with Opera browser,once we switched it back to Google in went straight through. She was patient and understanding and really knew her stuff! She turned things around and made it into a very pleasurable experience!
Sam
Mar 31,2025I'm reviewing the customer service. I just called today and spoken to Ibtihal. So helpful, I was just not clicking around in the app properly and she cleared it up - thank you!!
Jane Coulter
Mar 30,2025Had to use Thirdfort to verify our identities for a property sale, uploaded all relevant information but got back a message that both of us had been flagged, when we looked at the details that Thirdfort sent the names were not the same, the two people involved are American not British, stressful
angela James
Mar 29,2025I am on my 4th possibly 5th code? Why? Each code has taken forever to arrive Why? Good service! Not if you can't even use it.
Linda Hindle
Mar 29,2025I found it very easy to navigate.
Mr Lawrence Coppen
Mar 29,2025The advice given to me by the operator was excellent and achieved the process.
Ruth Preisser
Mar 29,2025Very professional and helpful customer service. Thank you!
Theron Bates
Mar 29,2025Very difficult to use, would not upload my passport. Waste of time
Craig Barrow
Mar 28,2025Had an issue with a part of an upload spoke to trisha who guided me through the process to complete it fantastic service and very polite and knowledgeable made the whole process simple many thanks 😊
Mrs J Sharp
Mar 28,2025Customer service has been fantastic. I'm not tech minded so I would of struggled using the app without help. Easy to use when you know.
David Jones
Mar 28,2025Amazed how smoothly it worked. Impressed.
Nick and Sally Ford
Mar 28,2025Very difficult to use passport ID features
david clee
Apr 01,2025I contacted Paul at customer service with a technical issue. He approached the issue in a profession matter and gave me specific simple advice which resolved the problem.