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Reviews 580
Max
Apr 08,2025I needed help with the App, I called and spoke to Ibtihal, she was very efficient. She dealt with the query and resolved my problem. Thank you.
Helen Webster
Apr 08,2025I found scanning my documents difficult as the app kept taking photos (of the table, the floor or anything else with half a document in view) before I had time to click “save”. It was also impossible to understand the instruction about scanning the chip on my passport, which was a separate issue to scanning the initial document.
DRW
Apr 08,20251. it would be better if once you decided not to do one Option... if you change your mind you could go back and do it again. It told me i could not do it any more. 2. It would also be better if it was available by email.as then the documents could be uploaded easier from computer files. 3. It would be good for elderly people to be able to send thevdocuments by post. 4. It would be better to advise to download adobe scan so to get the utilities as a pdf as photos are not allowed.
John
Apr 08,2025Speak to our guide was informitve . Helpful to In a simple way for us mature people And said any more issues just call them for advice . JC / MC
Jordane Terrasse
Apr 08,2025Experienced an issue with the app but their friendly customer service helped resolve it!
sara Paget
Apr 08,2025Easy process, completed within minutes, happy with hassle free experience
Andrew Horsler
Apr 07,2025As I had experienced a little difficulty in uploading documents, I was merely checking that I had completed the identity check satisfactorily. Joseph gave me that reassurance.
Ryan Robinson
Apr 07,2025Very helpful and understanding
Mark Hobbs
Apr 06,2025Thirdfort picked up another person with the same name in a court of appeal action, I checked & there was a 20year difference in age between me & the said person. As you had my passport & banking details you should have picked this up, but no reported to my solicitor who forwarded it to me to ask if this was me. Obviously this wasn’t me but what are you guys checking for?
SSR
Apr 06,2025The customer service was great and they were quick to answer the call as well.
Steven Brooks
Apr 05,2025Fast, succinct and effective way to get verified. A well structured range of questions without becoming overly complicated. A walk in the park
RICHARD JAMES JOHNSON
Apr 05,2025All good - no issues - good functionality
Gio
Apr 05,2025Caitlin most of broken some sort of record how fast she able to reply and get an application across the line, right on time for hopefully a warm weekend ahead of us. Great customer service and response times.
Jo-Anne Barnes
Apr 04,2025I found the Thirdfort app very easy to complete and straight forward to use. I have had to complete identity apps before and this is by far the best.
Lesley
Apr 04,2025I found it very easy to use very straight forward
Fra
Apr 04,2025- Very cumbersome process. - Should be able to complete via a laptop as that is where my docs are located. - Lots of duplication with proof already provided to my solicitor. - Should state which docs are required before the process is started. - Should receive a copy of my whole application. - ID check should be shared between solicitors. I hope I never have to use this app again.
Liza Poole
Apr 04,2025I needed to download this app, but it wasn't compatible with my devices (smartphone and chrome book). This meant I had to use someone else's phone for this purpose, which was inconvenient, embarrassing and caused delay. My ex husband who also had to download the app (we are supporting our daughter in purchasing her first property) dies not own a smartphone, so had the same problem. I was given no choice, but had to use my passport (why not a driving licence?) which caused further delay. The app itself was straightforward, and customer services polite and helpful.
Janet Akorede
Apr 04,2025Tahirs and Joseph did a great job respectively .Thank you guys for putting me through 👍The application is fantastic
TL
Apr 04,2025Could be really good, but as someone using it for business rather than personal transactions- please email as well as text - I am can then see it as a task to complete in my work email 2) give a list of documents required before you start so I can collect all in one go not once you have started 3) send reminders during working hours, not exclusively evenings and weekends 4) why do I have to provide the identical information to a second solicitor when you have already verified it for the first and both are using Thirdfort
Shirley Jones
Apr 08,2025The instructions were very clear and easy to follow. This is a really good service and enabled the identity evidence needed to be uploaded in a matter of minutes.