Very straightforward and easy to use. I can only speak for the tasks that had been selected for me which was passport ID verification and address verification.
I was having problems loading photos so telephoned Thirdfort for help. I spoke to Tahira who was patient, polite and talked me through the solution. I was apprehensive about the verification process but would use it again with confidence.
This is the third time I have had to use Thirdfort. Every time I had problems with it. Especially loading passport and documents. This time I was astounded to get from the solicitor a document with 20 names on it, different genders, different ages, different formats of my name, all in the USA!!! I live in the uk. I am also extremely suspicious that my information is secure on this app.
Achieved so much so much more easily and quicker. I did have a problem trying to take a scan of my passport photo as it wasn't clear which way round to hold the phone or if I was supposed to take one page or two. I kept trying and it did work after many tries. I think the explanation could be clearer especially on this part of uploading though.
My query was answered well by explaining the process clearly which was very helpful. Thanks Rob
Spoke with Joseph today in Customer Service and he was very helpful
I’m a bit nervous with tech but this was relatively straightforward to use.
I am pleased, Excellent service provided. Kind regards M Ahmad
Very helpful and polite
Very easy and quick
Easy to use, good idea saves a lot time. a lot of time.
Excellent 🙂
Easy to use and the step by step is simple
Very easy to use first class
I am 75 and do not have a passport. I found the process to be extremely confusing and very frustrating. I hope I never have to do this again as it has taken all afternoon to get your app to accept and send my information and photos.
Panache was very helpful in registering with Thirdford. She was a lovely lady, very polite and very kind. She kept the Company name higher. I am very pleased. I’m very thankful. 
Very user friendly and intuitive. Easy to add passport, link bank account and add docs from phone. Star deducted as it is a little repetitive across multiple users (for the same transaction) it would be better if it recognised certain sections are only needed to be completed by one user (eg proof of funds - just tick ‘same as other user’)
Excellent very helpful!
Easy to use only thing was allowing access to bank account and me not knowing much about technology but not your fault
Janetta Toleman Jones
Apr 14,2025Excellent way of proving ID with first class support if there is a problem