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Reviews 256
Pauline Marinello
Dec 31,2022There was a damp patch found in my bathroom while having a home report done which was unknown to myself. The team of contractors arrived on time and were polite and excellent at cleaning up after the job was completed. Plumber, plasterer and the guy who removed the damp (not sure what trade he was) all were very professional. I would highly recommend TIMBERWISE
Roger Cann
Dec 08,2022Did everything they said they would. On time and in a friendly and clear manner. Thank you.
Geoff
Dec 01,2022Service was excellent throughout and Justin did a good job. Only reason for not giving 5 stars is that the woodworm treatment has only just been done and only time will tell if 'it does what it says on the tin'...
Dr Lloyd
Nov 22,2022My appointment time was set up quickly and efficiently. I had my survey today, by Craig, and was really impressed by his knowledge, professionalism, friendliness and level of detail covered. My report arrived hours after my visit and was helpful and thorough. Thank you, Timberwise. I wouldn't hesitate to recommend this company.
George Bryant
Nov 17,2022Tradesman Justin was exceptionally helpful. Explained everything clearly, finished all work well and as required, referring to us all the way through to ensure that we were happy with the job, cleared up after himself, even to the extent of sweeping the footway outside the front door to clear the dust. Always on time, and the company's initial response was quick and clear.
Emmeline Williams
Nov 09,2022I contacted Timberwise due to damp issues in my flat. A free survey was arranged really quickly and Ashley came out. He was so knowledgable, professional and friendly. He took the time time to go through everything with me and made sure I understood the various issues. This made a real difference to me after being wrongly quoted by another company. The work was booked in within a few weeks and a chap from Moldex came and installed a vent. He was also very friendly and efficient. I have found Timberwise such a great company, so professional and good value for money. Will be recommending to my friends with similar problems and wouldn’t hesitate to use in future. Thank you!
S Kennedy
Nov 06,2022Timberwise did some damp work at my house in August last year. I was extremely happy with the service and professionalism of the team. However, it became apparent that the quality of the plastering was low to the point that an independent plasterer said it needed to be redone. I had to chase and chase Timberwise for a response, finally they revisited and agreed to do the work but when it came to actually redoing it they have been dragging their heels for months over the price. I have expressed to their area manager how this had affected my mental health and he had ignored my email until I phoned him direct. He agreed to pay half of the associated costs and then went back to ignoring my emails. I’m now claiming the money back through my credit card company and they are ignoring them as well. Don’t use this company. Avoid at all costs
VJKattau
Oct 28,2022Wonderful Service -friendly but professional - Very reassured by Ashley from Timberwise -We have an old property with some issues, and Ashley spent considerable time with us, giving very comprehensive information and advice. It was a pleasure to meet Ashley-a very positive experience. (Report to follow soon) -so far extremely impressed thankyou Ashley! :)
Bob Dennis
Sep 24,2022Have a damp problem so wanted an inspection but Timberwise didn't want to know, said it wasn't within their remit, suggested I contact a local builder first. Surely the wrong way round, survey first to ascertain where the problem is then builder in to fix.
Edielf
Aug 31,2022I can’t say whether the damp proof membrane will do the trick as only time will tell. However we enjoyed excellent customer service from Sharon in the Glasgow office and they guys who worked on site were friendly, professional and cleared the site beautifully afterwards. In combination the team made me feel confident they’d done a good job- so fingers crossed.
Richard
Aug 28,2022It’s only 4 star as time will tell how good the work was medium to long term. But the work by James/Jimmy was excellent and 5 star. He worked very hard for long days during exceptionally hot weather. And the plastering has been very well done and professionally finished. We’re pleased. Thanks Jimmy and Timberwise.
Ed Thompson
Aug 25,2022Excellent service. Mystery was on time, clear, professional and dealt with the inevitable problems efficiently and effectively.
Nick Swiss
Aug 17,2022Fantastic service - Ashley couldn’t have been more helpful or informative and the report was very comprehensive with excellent and clear recommendations - we have a coastal house prone to damp and feel very reassured by the advice provided.
Josh
Jul 22,2022Engaged with Timberwise to carry out a condition survey of a timber door. Ashley from the south west office was able to attend within 4 days and the report was turned around and received the following day. Great service.
Shane Kelly
Jul 08,2022I had a really great experience with Timerwise. I had rising damp in a newly purchased property and found getting a good quote difficult until I found Timberwise. They made everything straight forward and it was clear what the quote was for (not something I found in general). They were very professional and it feels like good value as I know they did a good job. The guys who did the work worked very hard and even though the job was a difficult one cracked on with no fuss. Craig Jones and Richard carried out the work and were really considerate the whole way through, explained everything really clearly and did a great job.
Sarah Gallagher
Jun 27,2022Just had Timberwise tackle a rising damp issue at my house on the Somerset Levels. The house is very old and the walls a mixture of Cob/Stone/Brick/Block. The Sherborne Office were vey efficient and easy to deal with and the initial site visit took place promptly. In particular we would like to thank Adrian who undertook the Strip out/DPM/Re-Plastering. He was always on time, very tidy and left us after 4 days with an excellent finish. This is the 3rd time we have used Timberwise on differing parts of the house and over a 26 year spread and if required will not hesitate to do so again. Thanks from the both of us, Steve & Sarah
Leah Dunkerley
Jun 24,2022G67776 - Cheshire team. We contacted Timberwise after receiving multiple quotes for a damp course to correct rising damp. I was very impressed with the service from start to finish. I called and spoke with Karolyn from customer service regarding booking in for our quote. She was super helpful. We were sent a profile of our surveyor Graham who came out quite quickly after booking. Graham was incredibly helpful and gave us great advice and a detailed report/ quote. The quote was a lot better than I expected and better than others I had previously received. I was informed we could use the dry tek injection system and they would inject behind skirting boards which would save us removing all the plaster. This was perfect as less mess and time. We booked in and was sent a date for work to commence with how many technicians would be working and for how long. We had two technicians on day 1, Adam and Nick and just Adam for a few hours the following day. Adam and Nick were incredible! They were so respectful, helpful and tidy! They got all of the work done so quickly with minimum disruption. The skirting boards were removed and put back in most rooms without any damage, you wouldn’t have even been able to tell anything had changed! (Two of our skirting boards were badly wood rotted and wouldn’t be suitable for putting back, they explained everything perfectly and even advised where we could get a similar replacement.) I am honestly so impressed with the whole service from start to finish! I would definitely recommend to anybody who needs their services!
Elaine Glasspool
Jun 23,2022Norman from Timberwise travelled from Somerset to Hampshire, to treat the timbers in my very old house yesterday. He was knowledgeable and informative, I felt the work could not have been better. It was a pleasure to have him working on my home. I cannot rate him too highly.
MM
Jun 23,2022Incredibly helpful staff - very responsive when we called needing a damp survey in a rush, had it done less than two days later. Great experience.
Nancy Jones
Jan 06,2023Called Timberwise to look at a patch of rot on basement kitchen skirting board. Contact with Rachel to arrange the survey was prompt and professional. Tim the surveyor assessed the rot and gave excellent advice on how to tackle it. Friendly, professional and no nonsense from start to finish. Thank you Timberwise.