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Reviews 770
Rob Thompson
Sep 23,2020Awful. Have been charged £900 for final statement. The smart meter tonik fitted hasn't been sending any readings so they have seemingly plucked a number out of the sky. Trying to get through to someone and the hold times are appalling, the one time I did get through to an operator the line just disconnected
Colin
Sep 23,2020An appalling company. They will try to make it impossible for you to leave and will keep trying to send you bills even after you've moved to another company. I inherited an account from a tenant in a property I let out and let it run while the property was empty during lockdown. I continued to get estimated bills and they would take no account of meter readings. The call centre in India was a huge waste of time. I thought the problem would end when a new tenant moved in and the lettings company gave them the final reads and details of the new occupier, who immediately moved to Octopus. In spite of numerous emails, all automatically acknowledged with a promise to get back - which never happened - I still was pursued for estimated bills. When Tonik threatened legal action over the unpaid bill, although I said many times I would pay once I had the correct readings and the end of my responsibility registered, I tried their 'chat line' as an alternative to the Indian call centre. I had 2 1/2 hours on here with a lady who tried her best, but their system didn't let her read multiple attempts to send in various forms, the tenancy agreement (which they were demanding) and photos of the meters taken when the new tenant moved in. Hopefully, after the intervention of my letting company who spent another hour on another long internet 'chat', the problem has finally been resolved and I have paid what I hope is a 'final' bill - about 20% of what they were trying to get from me. I've warned my new tenants in case Tonik try to come after them.
Mr. Richie Young
Sep 23,202030 emails later and I’ve still not heard from tonik. They’ve got my final bill wrong and now have the f’ cheek to take money out of my account. Absolute cowboys
SPfoot
Sep 23,2020Pleased with the service
Andy Clee
Sep 23,2020Good service. Green energy supply🙂
Peter Garrett
Sep 23,2020But not good at responding to emails
Charlotte
Sep 23,2020***COMPLAINT CONCLUSION*** After my initial complaint, I have been contacted by customer service via email,who have apologised for the mix up and updated my account. The Final demand emails and letters were down to a computer error. I hope this may help anyone else having similar issues . The error was corrected in less than a week. *******FIRST COMPLAINT***** I tried to switch accounts 12 months ago to tronik energy. I was informed that this was not possible due to an outstanding debt with the current supplier. I then received a letter stating that my meter had been read and the first instalment taken from my account. We had renovation work at the house blocking both meters so I knew that taking a meter reading was almost impossible. I called and after speaking to a consultant at the call center it was revealed that they had taken the meter reading from my 90 year old neighbour who does not even have gas. They then advised to asked my neighbour to call to cancel the contract, as I was not the home owner and they had contacted his energy supplier to cancel the contract. My neighbours daughter was furious to say the least. After a further 2 phone calls Tronik had agreed that this was an error and I received a refund and no further action was needed.My neighbour contacted British Gas who solved the issue. In September 2020 I received a final notice. I sent an email with all the details mentioned above and previous email sent. I have now been issued with a final demand letter asking for payment in 7 days.The payment amount is not stated on the final demand. After an email and an attempt to get hold of someone at the call center I feel at a loss on what else I can do. They have not replied to my email and the wait time on the phone lines are just to long and also at my expense. This company is unprofessional and untrustworthy. Once I switched I moved to bulb Energy who offer green energy and a professional and trustworthy service.
Echtalion
Sep 23,2020I have now filed my 5th complaint with Tonik Energy, this time for several discrepancies with regard to my billing, that have happened overnight. Namely, I logged into my account yesterday and again today, only to see there were differences in the following: 1. Billing dates 2. Charges 3. Latest balance How is this possible?? I suspect there is no integrity within the system, or the people in charge of administering it. The whole thing smells like a blatant scam. I would like to add screenshots here, but I cannot. Rest assured, I took screenshots and added them to my complaint.
Ben E King
Sep 23,2020Very happy with the service received however I haven’t been contacted regarding a smart meter despite asking on more than one occasion but recommend them as a provider
Claire
Sep 23,2020A great price, even at renewal, and renewable energy. Would recommend.
Richard
Sep 22,2020This is basically a scam company. I was automatically signed up to Tonik with Look After My Bills. They sent me double bills for the first month, I couldn't get in touch with them via phone AT ALL. The one occasion I stayed on the phone over 1 hour and got to speak to someone, I was put on a 4 way call with another customer and had to hang up. After I eventually got them to say 'yes we have now ended your account' and I thought it was all over, 7 months later, I am now getting 'final demand' emails from them demanding 'unpaid payments' from them and threats of debt collectors etc etc. I once again cannot get through to them at all for answers and I am now in the process of speaking to OFGEM and Watchdog - DO NOT USE THIS FAKE SCAM COMPANY!
Henry Hyslop
Sep 22,2020I have been impressed by the restrictions on the increases that seem to apply elsewhere.
Martyn W
Sep 22,2020Generally a very good supplier. Great online system which is easy to use. Marked down one star because the bills were a little bit complicated a few months ago when some change occurred within the business however everything seems back on track now.
James Thompson
Sep 22,2020So I'm 3 months into a new house, my experience so far with tonic is absolutely terrible! It takes them approximately a month to reply to an email and as I work nights and their working hours are basically 9to5 it's nearly impossible to get hold of them. I have spent an hour on hold trying to get through and just given up. It's gotten to the point I have decided not to use them as my energy supplier as I send emails asking question only to receive the very same question returned back to me several weeks later? I have tried every form of contact they have listed but I am yet to actually get any sense out of them!
Martin
Sep 22,2020We regret wholeheartedly ever switching to Tonik and after 15 months and an intervention by the ombudsman they have done nothing to improve the way they are treating us. I would never recommend them.
Miss Anderson
Sep 22,2020A very fair and reliable company.
Mo Bozier
Sep 22,2020Friendly and polite service. Easy to follow format for online reading of the meters. They seem to reward loyalty which is a good for us and good for their business.
Julie Slater
Sep 22,2020I have been very happy with the service and contact I have with the energy company.
MRS S WARREN
Sep 22,2020On the occasions when you need to speak to someone you can’t. I can’t find any way to adjust a reading that I have inadvertently recorded incorrectly
Graham Parsons- fox
Sep 23,2020No issues whatsoever ever, thanks