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Reviews 770
JacquiG
Sep 21,2020Took tonik over 6 weeks to allocate over £1000 to my account, and took me logging a complaint to sort out. They then sent 2 final bills with the amounts differing by £15. It took several weeks for them to respond to my query (not fully and abrupt) and they have now sent to baillif for collection of a disputed £15. You cannot speak to anyone. Worst energy company I have ever had to deal with.
andrew still
Sep 21,2020Overall Tonik is a reasonable energy company. However customer service has been lacking over the past several months. Emails are unanswered on occasions. Last week I wanted to change my expiring tariff to another I had decided on and asked Tonik for their advice. I received no response and subsequently the tariff changed, rising in costs.
Bethany S
Sep 21,2020Worst company I have ever dealt with, take 30mins-1hour to answer, ignore all emails, don’t call back when they say they will. They do not issue bills on time and then threaten to send your account to the debt collectors when your disputing it, whilst disputing it they will ignore you. Steer clear
Melvyn Burchell
Sep 21,2020I really wish I could leave negative stars because that is exactly what they deserve... Spent over an hour and a half on the phone to them today (probably only 5 minutes actually talking to them - the rest on hold)... Attempting to get now over £2000 in credit back from them.. They stated that they could only offer £199 without providing any reasonable explanation as to why - so I figured that was the max I was going to see today so I was transferred to the refund department (another 45 minute wait) only to be told that there was a discrepancy on my account - without actually explaning what that was and they offered no explanations as to why me sending in photographic evidence of meter readings was not acceptable... They have said that this has now been escalated for investigation - but I don't believe a word of what they say any more - if you email them they never respond... The only contact is by being prepared to listen to the BS on the phone... I have now cancelled my Direct Debit with them and shall use my remaining credit for the next year and a half or so - assuming they last that long... Hopefully I get some money back before their ponzi scam runs dry...
sue carger
Sep 21,2020Totally frustrating supplier. Would not even give them one star, but have to or unable to submit a comment. Never answer phone, can be on hold for up to 30 mins then I give up ! I have submitted two formal complaints, they don’t even have the courtesy to acknowledge receipt. I wish to dispute an enormous bill I received from them, 6 months after leaving them !!! My next step is energy ombudsman. Stay well away from this company.
Paul Skinner
Sep 21,2020Tonik started out as a good small player in the energy field. Sadly, things have taken a sharp turn for the worse since around December 2019 when they changed to a new billing system. I didn't receive a statement for 4 months around that time while they were changing systems. Then, when I wanted to change my tariff, they somehow managed to set up my direct debit at £0. Thus 3 months passed and I ended up being in debt to them. Fortunately I noticed before they did anything to my credit report. Since then, I have changed suppliers in June 2020, but Tonik have yet to produce my final bill. I have chased several times, and they have said their system shows they still supply me gas, but when pressed they look it up on the national database - lo-and-behold - they don't supply me with any energy any more. They've said it's being passed on to higher-ups to close the account and produce the final bill but I've seen no actual signs of this happening. I can only presume they're running out of money and are holding on to peoples money for longer than they should. I have warned them that Ofgem have fines for producing a final bill late and for not supply credit back in a timely manner, but this doesn't seem to phase them. It's a real shame as they were a good company up until the turn of the year, but they've gone steeply and irrevocably downhill. Avoid.
Wesley Owen
Sep 21,2020Awful company. You can’t ever contact them despite multiple phone calls and emails and then they start demanding money from you that isn’t owed. I have contact the financial ombudsman as this company is crooked. A warning to all of you, don’t ever think of doing business with this shambles of a company!
Rachel
Sep 21,2020Absolutely appalling service...don't answer emails, don't answer the phone. Have reported them to the Ombudsmen to try and resolve the issues I have as you cannot communicate with them.
Michael Thompson
Sep 21,2020Efficient customer care and you only pay for what you use so your bills alter accordingly every year. Very pleased.
Paul
Sep 21,2020Been with Tonik for a few years now. I do check prices at the end of each fixed term and Tonik have been in the top 5 every time so I renew with them as there prices are fair and the customer service is good (on the rare occasions I've had to contact). I've had to request credit balance withdrawals a few times and they have refunded quickly and without any problems. I've just renewed again which has resulted in a lower monthly payment! Can't fault them.
Will
Sep 21,2020Easy to use web interface. Green energy. Competitive pricing. Easy.
Michelle McIsaac
Sep 21,2020Terrible service. Took months to transfer gas supply over which false promises and no apologies. Complaint sent about poor service and still waiting for a response two weeks later.
Ms batten
Sep 21,2020Tonik energy are good value,l do my meter readings online every month,so can keep an eye on what l use,and if you need to speak to them they are always very helpful, I’m glad l changed over to them,two years ago,
Richard Hill
Sep 21,2020Great fuel supplier. Just finished first year on fixed tariff, which was excellent value, and have renewed For another year, with even better prices. Gas cheaper, perhaps due to COVID effect of drop in fossil fuel use. Online experience really good - easy to see tariffs available, with projected costs. Took just minutes to renew.
Julie Laws
Sep 20,2020Great company, never had any trouble and value for money . Third year with Tonik energy.
Robert Russell
Sep 20,2020Excellent company. UK call centre with helpful staff. Very green tariff options and good prices. Only complaint is that the billing statements are not easy to understand.
Ed
Sep 20,2020Good online service, pretty clear information in my account. Easy to renew, and a free boiler service offered assuming that is easy to organise. As usual billing and account information is complicated so it is difficult to work out how much I actually pay per month and compare to other companies.
Will Marshall
Sep 20,2020IN SHORT: > Good staff to talk to over the phone, BUT... > Lacks Urgency. > Not Proactive. > Bad Email system (Sometimes I didn't know if they'd received my queries). > If there is a problem YOU will be doing the work to keep them working on it. Originally attracted by good prices, I started to encounter problems relatively quickly. Partly out of Tonik's control when it came to meter number mix-ups, but this resulted in my switch to Tonik taking about 9 months. During this time I felt like I was doing all the work communicating between suppliers and pushing things along. I didn't feel like Tonik ever had any urgency when it came to solving problems. I then encountered an issue where somehow an additional meter had been switched to my account, resulting in me being charged for 2 meters with bills increasing to cater for that. I got in touch and this took about 3-4 months to resolve, in addition to many many emails. Again, I had to pester and remind and pester and pester again for things to get done including getting my bills corrected. Indeed after I registered a complaint it took them 3 weeks to actually add that to the system which effectively gave them an additional 3 weeks to resolve issues. If that doesn't show how slow they are I don't know what will. I am left to wonder - in the first case, why did Tonik not think something was strange when a 2nd meter was added to my account and do something about it? Nope, I had to find the error and report it. I can forgive slowness a little due to the pandemic, but this was beyond that. It really doesn't feel like the company is geared up to dealing with a growing customer base. They have ballooned because of attractive low prices and now cannot keep up with all their customers' needs. Edit: Attempting to switch away, my switch is approaching 2-3 months in. Tonik has had my final readings for over a month now and despite me calling them 3 times to poke and check progress have STILL not sent me a final bill so I can finally cut ties with this company. Incompetent doesn't come close!
Ray
Sep 20,2020Worse company charger extra and costumer services horrible nor recommend basis in Sout Africa
Tracker
Sep 21,2020Tonik energy are hopeless. I was kept waiting on the phone for 25 minutes when most would have given up I kept holding. Eventually, I got someone who's inquisitive nature made her pick up the phone. I've emailed, left messages, had no replies from most of my contact to them. Even had an email from them addressed to the wrong person......undeniably the slowest at sorting problems. Cannot deal with customers. Send debt collection letters without warning. Cannot recommend atall.