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Reviews 770
Emma
Sep 20,2020***UPDATE 4 - So... Quick response with 'FAO Chris' to the 'contact' email address as was only 2 days BUT we're back to the generic response from over the phone again. Seems that Chris is a fake name as the response is clearly from an offshore team set up to fob people off. This is the rubbish you have to put up with am afraid (I have removed contacts and web links as won't be able to post this to help others otherwise): If you have already received the final bill till 04 Sep 2020 then please don't worry a communication will be issued to you when we receive the credit information from Tonik energy. Then a cheque will be issued within 14-21 days. Hence request you to wait for the time being. (An aside point... I have no idea what this means. I told them I got my final bill on 23rd... They clearly don't read communication properly and I have repeatedly been given the magic number of 14-21 days... This is time four or five now! Starting to lose track without looking at my notes on this ordeal). If you have not yet received the final bill then you will receive notification from Tonik Energy once final bill is available and you can view it at (insert my Tonik Energy weblink) after that if any credit remains will be refunded to you. In the meantime you can find some of our FAQ's through the following link: (insert generic useless Scottish Power weblink for Tonik Energy support) If you have any other questions at all you can contact us on (insert general waste of breath phone line) between 9am - 5pm Monday to Friday. As you can see, stuck in a loop with same rubbish spouted by a different utterly useless offshore customer service (haha) team. ***UPDATE 3 - still waiting for my money but got response through here. If you too need to get balance back from these crooks, see response to my review on Scottish Power. The email you need to write to is there. Apparently 'FAO Chris' means they will look at it. We will see if it is works and I will let you know what happens.*** ***UPDATE 2! Scottish Power are supposedly sending cheques with balances due but it is now December... almost 2 months on and still no cheque. Called Scottish Power and most of them not helpful. Only had one person try to help. She gave me an email address but had no response sadly (just an automated thing saying they will respond). Looks like they are as good at sorting things out as Tonik! Anyone due funds the email can be requested through Scottish Power (not the line you are asked to ring if a Tonik customer... That is useless and they don't help at all). Would post email on here but I can't apparently!*** ***UPDATE! So they have gone bust now after generating my final bill and saying the money they owed would be back in my account after 10 days! Ofgem say that there is nothing they can do until the administrators are named. Great! Been down this route before with a millionaire landlord who went into administration. What was the result with my deposit money then? Got absolutely nothing back as I was classed as a small creditor. Guessing that just under 700 will be the same. Banks get their money but the rest of us can go jump.*** Please avoid! I went with Tonik initially because of positive reviews. When I joined they seemed good. The switch was easy, payments seemed fair. It was when I was trying to leave that I realized how awful they are. My account is almost £700 in credit and they have billed based on meter readings I gave regularly throughout. I had a long period when my house wasn't being used because of waiting for renovations so I was expecting to be in credit by quite a bit (they didn't reduce my direct debit once though). When I was leaving I provided a meter reading via their website and my new supplier sent an email at the start of the month saying they had submitted and it was approved too. So far so good (or so I thought). However I have just had an email this morning saying they couldn't bill as they haven't had my meter readings! Bear in mind I spoke to someone not that long ago on the phone regarding this too as I wanted to know when I would get my money back. Absolute liars. I know who it would benefit here to not tell the truth as well... them (especially since I gave my readings too).
Sue Benjamins
Sep 20,2020Tonik have proved good for my 4-bed terraced house for 3 years. It was built in 2016, so modern standards, and it has a small solar panel helping a bit with electricity use. I like the house warm, I use a lot of lights and take a lot of baths. My dual use bill for gas central heating and elec use is always about £50 pa. The website is clear and simple with records of my usage and they are friendly and write back quick if you email them a question. The best I have ever had in 52 years of house ownership.Last 12 months usage Elec 2050 kW and Gas 7935
Donald Stevenson
Sep 20,2020I would have given a higher rating; but I am unhappy with the link up with Homeserve who I had an unfortunate experience with in the past. I will, of course, not be taking up the offer of a "free" service
Stephen Donnelly
Sep 19,2020I closed my account and swapped companies got a refund now there chasing me and threatening letters saying I owe them money .they are the worst company I've ever been with never again total shambles of a company
No Nmae
Sep 19,2020Tonik has messed up 3 accounts we have had with them, including falsifying meter readings, overcharging, closing the wrong account, not refunding overpayments etc.etc. They have taken months to resolve (and still have not done so) They offered some compensation but this has not been agreed as they still have not fixed all the issues, Phone calls are not answered nor emails or even actual letters! Not to be recommended
M W.
Sep 19,2020Trying to sort final bill out sent readings from moving into the house in Jan 2020 have already rang 4 times each time being told account will go on hold till resolved and their way of sorting it is sending to a debt agency. So much for working things out will have to go solicitor route as they want £243 for 20 days of gas and electric.
Shari
Sep 19,2020Absolutely disappointing. Since January 2020 they have recorded my gas meter readings wrongly. Every month I have responded and submitted my CORRECT gas and electricity reading in a space provided by them. I am puzzled how can they get it so wrong! They do not respond to emails and it takes more than 45 minutes to answer a call. I have moved to another supplier but my final bill is calculated in a manner that only they understand it themselves. Avoid ,Avoid Avoid.
Pauline Dale
Sep 19,2020I give the one 🌟 rating due to customer experience. Because I feel through my own experience that customer service are inadequate. The account online is useless and the management of the company to me is a bit to be desired. So YES you say I AM one unhappy customer.
Penny
Sep 19,2020If they are still offering more interest on a credit balance go with these people as they increase your direct debit even when you use minimal power! Lets face it this is an interesting way to behave but they will blame the algorithm
Robert Garner
Sep 19,2020Excellent company they do what they say , easy communications. First class
Cathy
Sep 19,2020Helpful when I needed them to move home.
Gemma Hodder
Sep 19,2020We've had nothing but issues with this company. They clearly don't know what they are doing. Now receiving threatening letters to pay an invoice that is full of errors, despite it being referred to the Ombudsman. The company stinks of incompetence. They will fold soon if they keep it up.
Pappabear
Sep 19,2020Been with Tonik now for over a year and I have foun them to be a fair priced company, very easy to update readings and I would recommend them to anyone.
Rachel Morrish
Sep 19,2020Absolute shambles of an organisation. Since January 2020 they have been unable to process my gas meter readings, even when I have called personally to submit the reading over the phone. All emails have been ignored, formal complaints made and 45 minutes phone calls where promises are made to sort it out have all come to nothing. After 6 months Tonik energy was still unable to tell me what my energy consumption was and only got in touch when I cancelled my direct debit, threatening to charge me at a higher tariff. So I switched to Octopus and filed a complaint with the Ombudsman. My Mum has a account with them however and has no problems.
Lexie Lou
Sep 19,2020Tonik made an error when setting up my gas account c. 4 years ago, which they have admitted to. The bills that they have sent make no sense, I.e. one bill states £1,100 of gas used in one month. None of this is based on actual meter readings. I have asked for a proper explanation on several occasions (via email, so that they have a record of it). They have acknowledged my request and said that they were investigating and would be in touch soon. Today, after hearing nothing since 18th July, a letter from a debt collection agency arrives. This is a terrible bullying tactic, especially given that they know that they have massively overcharged me. I am glad I moved supplier when I moved home.
JU
Sep 19,2020It was very easy switching over to Tonik Energy, the cost has stayed low and it was quick and easy to renew.
Paul H
Sep 19,2020This company has a very poor attitude to customer relations. They do not answer e-mails and do what they like. They took over my electric supply quite happily but took a further 4 months to take the gas supply. It took many e-mails, many phone calls where I was lied to and a letter to the company secretary before there was any attempt to resolve the unacceptable situation. Even then it was a less than half hearted effort to resolve the transfer of BOTH my gas and electric supply. My previous supplier was happy to supply e-mails that clearly showed this bunch to be telling lies. It was not as if there was a problem with payments to my previous supplier as I was a few hundred pounds in credit. I am not at all impressed with Tonik and wish I had not bothered to transfer to this bunch of careless incompetants who make promises that they do not even try to honour. It would be insulting to half wits to describe them this way but it beggars belief to understand how they have been able to hoodwink "Which" to give them such a high rating in previous years. ! star is the lowest I can give them but they do not even deserve to be rated this highly.
sarah roberts
Sep 19,2020Great energy provider and would recommend it to friends and family
Mr Denis Harrison
Sep 19,2020We have been with Tonik Energy for some time now and recently renewed our contract. We have found the firm very helpful when we needed information on our contract, we are able to send out readings on line every month and the monthly statement is sent to us in a few days so we always know exactly what our financial position with Tonik is. We would recommend Tonik to anyone as they are very conscious of the needs of the planet in the provision of energy and their prices are the very best for our needs.
D D MILLER
Sep 20,2020OK pre - lockdown but very difficult to contact for a long period during it. The website was also unhelpful in allowing a change of tariff during this time causing a loss of opportunity to get a good deal. Their staff were tardy & not very good at resolving a meter problem recently encountered. Overall, frustrating to deal with.