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Reviews 770
Warren Hughes
Sep 22,2020Tonik recently got in touch regarding a closing bill that apparently I was due. I did not receive any prior correspondence, just straight to threatening emails stating "The matter will be pursued through the Pre-Action Protocol for Debt Claims resulting in legal proceedings that will negatively impact your credit score." I phoned instantly but they were not able to take the payment over the phone. I tried to make the payment online, but that was not working either. Meanwhile they continued to send me threatening emails multiple times a week. For someone that suffers from a severe anxiety disorder, this has made my condition worse. AVOID.
Sophie
Sep 22,2020Impossible to contact. I was promised a £30 credit after it took me 3 months to get a response from this company and instead of crediting me they took £30 with no warning out of my bank. Nearly another two months on and I have still not had a response to this error.
Julie Jackson
Sep 22,2020Failed to update my plan to a cheaper rate with the same provider on several occasions
Lyn
Sep 22,2020Easy to use website, just return meter readi ng when asked , no uneccessary emails or advertising . Good customer service.
Peter Clifton
Sep 22,2020Would have given 5* but sometimes communications difficult with Tonik. Also should offer a reduced rate for using an electric hybrid vehicle between certain hours as do Octopus, may consider changing to Octopus when contract ends. Othere than that Tonik OK
Mark
Sep 22,2020No problems, offered good renewal terms.
Geoff Haffenden
Sep 22,2020NOT BAD TO DEAL WITH COULD BE CHEAPER THOUGH.
david owen
Sep 22,2020Grate company cheap energy and helping the planet at the same thank you tonic.
Jo W
Sep 22,2020Great pricing. Lovely electricity.
Ray Price
Sep 22,2020Umpteen emails no results waited since February for a final account.now it has arrived and I have been overcharged by 2000 units of electricity. Luckily I had cancelled DD but they are now threatening legal action without correcting account.
Bethany Pollard
Sep 22,2020Absolute shambles - they are still charging me money for energy I am not using and haven't been for 2 months. Am currently waiting to make complaint to ombudsman as nobody ever responds (still waiting for a call back from the supervisor after a promise 12 days ago!) - not what you need in the middle of a pandemic when money is a struggle - no consideration to human needs!
AB
Sep 22,2020Left Tonik, still being charged money every month. E-mails ignored, issue still not settled after 4 phone calls.
Helen
Sep 22,2020Exactly the same poor experience as others are describing. Had to chase multiple times to get the credit we were due after switching to another provider. Each call (when I did eventually get through) gave me different information, and email replies were very sporadic. I would not recommend Tonik at all.
customer
Sep 22,2020Got to be one of the worst companies I have ever used, their phone lines are non-existent, their email team is useless. They are sending me bills adding outstanding payments for an old tenant but when I call to change the account to my name I get told to call the same number I'm dialing to speak to someone else. 40 minutes on hold to get told please redial. Absolutely useless idiot on the phone couldn't speak properly and couldn't understand me. The first attempt I spoke to a girl who advised me they will contact me to change the account, yet no call or email. It seems as if they want to keep adding outstanding bills to the account for me to just pay it. I am happy to pay outstanding bills, why is it so difficult to set up a new account and delete the one tenant. Their staff all work from home and it seems like they have 2 people working at any one time. hours on hold to speak to staff unable to help. DO not waste your money. There are plenty of other companies that prefer to reply and help their customers, especially in the pandemic any other energy company will be of far greater help. I will not use these again.
Peter Hackney-Nguyen
Sep 22,2020Do not use - like others, they have recently threatened me with an unpaid bill even though I switched away from them over a year ago. They've told me to call but their phones have horrendous wait times and I can't log in the website to check as the forgotten password request just doesn't seem to work. I've heard nothing from them since I moved out of my old flat for the good part of the year and suddenly they're sending letters to me without actually stating what I owe. Terrible service, terrible debt management and just in honesty, terrible provider. Highly recommended to avoid - cannot stress that enough.
Chris
Sep 22,2020Appalling customer service. Held on for over 30 minutes to speak to someone. When I was eventually connected, the person claimed she could not hear me and asked for a phone no to call me back. Stupidly I did this - she did not call back. It was 5pm - she obviously wanted to get rid of me as it was time to leave work! Tonik have over £500 of my money which they seem very reluctant to give back and do not want to reduce the Direct Debit to a reasonable amount. Do not switch to Tonik - they might be a little cheaper but trying to speak to a human being and sort out problems is a nightmare! I will be changing supplier ASAP.
Steve Gibbs
Sep 22,20202 years after moving into a house, Tonik began chasing me for a debt which wasn't mine. After many, many phone calls (which take forever to get answered) and emails, it still isn't resolved. The latest is they've set a debt recovery company on to me - this is after their last email to me specifically stating that I do not owe them the £300+ and they need to rebill. It's been established that in August 2018 there was a 13 day crossover period where Tonik supplied the energy to this house - before I switched to a proper company. Eventually, following repeated phone calls, they accepted this - which I have in writing (after insisting that someone write an email to me whilst I was on the phone to them because of all the failed promised before this). They are still unable though to get that message through to their billing department - who like I say, have now set a debt recovery company on to me. To be fair when I spoke to the debt recovery people they didn't sound that surprised that Tonik were being utterly incompetent. Hopefully the debt people will now deal with them and get them to sort themselves out. In short, my experience of Tonik, none of which was through my choosing, is that they appear to be an utter shower. Liars, incompetent and untrustworthy. I will tell everyone I know to utterly avoid.
Andy Wilshaw
Sep 22,2020Awful experience switching away from them. Took 7 months to send me a final bill, which came completely out of the blue. I phoned up to ask what it was, only to be told 'our system is down please call back later'. I've now worked out what the bill was for, it's incorrect so I asked them to review it, no response for over 2 weeks. I've now worked out what the bill should be, have recalculated the bill for them and made the correct payment. They're still not replying to emails or complaints but they are sending me threatening payment emails.
JL
Sep 22,2020Used to have brilliant customer service a few years ago but atrocious now. Completely messed up my switch with no effort whatsoever to make things right. Out of their depth, should be banished by the energy regulator.
Simon Coler
Sep 22,2020They do everything they claim to do, plus they are contactable if requires. The cost are extremely good value