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Reviews 594
rafe suvarna
Nov 10,2024I was able to return a ticket on the day of a concert and get a refund once it had resold. It was all very easy and efficient.
Lisa Rogers
Nov 10,2024Due to problems with my phone I was unable to find my tickets to a concert starting at 6pm. At 2pm I emailed the company and received a response with my tickets at 4.20pm.
Emma J
Nov 09,2024I had never heard of WeGotTickets before but I will look out for them now! My partner purchased tickets for a gig a few months ago but an ill member of our party made us realise we shouldn’t go as we wouldn’t want to potentially catch a bug/COVID and pass it on. My partner was happy to write off the four tickets as all we want is for my family member to be well. It wasn’t about seeking a refund but seeing whether we could pass our tickets onto someone else so I suggested contacting WeGotTickets to see what could be possible. Their customer service team was wonderful. It turned out that the gig had a waiting list so WeGotTickets advertised the tickets with under 24 hours until the gig. Amazingly three of the four tickets were resold and a refund was processed. This meant my partner received most off his money back, three people got to enjoy the gig and the venue didn’t have empty seats. Thank you so much, WeGotTickets. In a world where ticket companies have a bad reputation, WeGotTickets bucks the trend and gave us tremendous service and care.
Miss Lianne Drummond
Nov 09,2024The reallocation policy was confusing as I wasn't able to reallocate my tickets on the website due to a cut of date that I was originally unaware of, but after their good customer service response explaining that they could do it at shorter notice than the website allows if you contact them, I'm altering my review. I still consider the named person system an unnecessary complication, especially as they encourage people to transfer tickets to friends and family, so I can't give 5 stars. But I'm happy with their clarification and offer of help. I only hope that they make it more obvious on their website in future.
A dranfield
Nov 08,2024Very poor we got tickets book your ticket take your money and when the show is cancelled with no explanation they only refund the ticket price ,they do not refund the ticket fee or booking fee which easy way to make money if you ask me ! Take a few pounds of each ticket easy money!!!!! Have red your reply and still think you are a rip off so won’t be booking with you lot again and neither will my friends!
Darren G Jones
Nov 06,2024Great customer service , very efficient and a good easy way to purchase tickets.
Mike logan Cawood-Campbell
Nov 06,2024Fantastic service super quick
Andy
Nov 05,2024Quick refund
Michael Young
Nov 04,2024Very prompt service, and made a change to the tickets order very quickly with no problem.
Wendy Fleckney
Nov 02,2024The booking process for the show we wanted to see was very easy. Unfortunately, however, we couldn't attend the performance owing to illness, but We Got Tickets arranged for our tickets to be honoured for an alternative date. Their customer service, both on the phone and by email, was excellent.
Del boy
Oct 31,2024Absolutely 5 star service from we got tickets answered & helped with my inquiry swiftly & am delighted with there customer service so pleasant & helpful all round great experience
Mrs Allison Kirk
Oct 31,2024As a wheelchair user my request was resolved very quickly and I was extremely happy with the outcome. Great service. Thank you Zin. Allison x
customer
Oct 31,2024I booked tickets to a local event, but 24 hours before the event, I needed to transfer the tickets to another night. I had read the F&Qs and accepted it might not be possible, but contacted the company. They replied within 5-10 minutes, despite it being later in the afternoon, to confirm the tickets had been transferred to the new date and an email with confirmation and tickets sent. The customer service was brilliant and I would recommend this ticketing company. A bit other ticketing websites can't act like wegotttickets.
Mrs Birch
Oct 25,2024A really good company to deal with. I miss placed my tickets, contacted wegottickets straight away & they sorted them out with no problem. Thank you Tayla
Ann-gelic
Oct 25,2024Ordered a ticket but for the wrong date. My mistake. An email to them and the super stars changed my ticket. I am super pleased with the help and their speedy response. Great service. Thank you.
katie shanks
Oct 24,2024I made a mistake when booking my tickets and accidentally booked double. I emailed wegottickets the same day. Tayla at wegottickets contacted the event organisers for me to ask if a refund was possible. They said yes and Tayla sorted the partial refund etc. It was all done very smoothly and quickly with great response time. I should add that it was for a relatively small event in a couple of months which still had most of its tickets available. I imagine it might not be possible with all events and venues but wegottickets customer service was great.
Emanuela Innelli
Oct 22,2024Good service & friendly staff. Couldn't go to a gig and they assisted me immediately reselling my tickets within minutes.
Pop
Oct 19,2024I regularly buy tickets for events using this site. It's super easy to use. They are great at communicating, should you have any problems and quick to reply.
Helen Bolam
Oct 18,2024Really helpful team, especially Aiden. Thank you for your assistance. Really quick resolve too. Thank you.
Unit 13, Kings Meadow, Ferry Hinksey Road, OX2 0DP, Oxford, GB
http://www.wegottickets.com
Emily Honey
Nov 12,2024Excellent customer service. Above and beyond!