Whistl UK Ltd
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Whistl is a delivery management company providing efficient, high-quality and competitively priced services across Parcels, Fulfilment, Business Mail, Advertising and Contact Centre both in the UK and internationally.
Reviews 902
Wayne Faulconbridge
Jul 24,2019Whistl and Datagraphic have a long standing relationship, we trust Whistl to deliver our critical mail every day, and they have done so for the past 5 years. All Whistl colleagues are friendly and professional, providing helpful customer service and advice. Any problems are communicated in a timely manner, and any problems are pro-actively solved.
Tony
Jul 23,2019Hermes used to be great. Not sure who owns who anymore, but if TNT are involved God help us all. Do Hermes still exist? Do Whistl own Hermes? Do TNT own everybody? What a mess. All I know is, collectively they couldn't organise a p**s up in a brewery! I have waited a week for a delivery. Is this what they call progress? Good grief. There's a lot to be said for the good old post office I reckon.
Sophie Hulme
Jul 16,2019Incompetent company. Booked and paid for a next day delivery. Whistl then organised to collect the package on the supposed day of delivery, pushing everything back with no apology or explanation. Issues like this impact on people's busy lives and should not happen. If you can't fulfil a next day service, don't offer one.
Jake
Jul 14,2019Absolutely shocking! Payed extra for an express delivery with Whistl and they did not deliver. Lied about an attempted delivery and since their contact centre is not open on weekends, made it impossible to get hold of my package.
David Scott
Jul 13,2019Lied that they had delivered an item and forged a signature though their website showed it had returned to the depot. Avoid these people
Maura Maher Walsh
Jul 10,2019lied continually about deliveries. untrustworthy and dishonest.
Customer
Jul 04,2019Appalling. Whistl claimed to have made 2 delivery attempts whilst we were at home all day (with no "proof" of these supposed attempts via a "missed you" card through the letter box on either occasion). Whistl Customer service telephone number is not answered. We have complained to the Titantic Store, Belfast who contracted this courier service.
Park Group Plc
Jul 03,2019We have received first class support and assistance. As a direct result we have moved more of our mailing campaign activity to Whistl from other carriers. Price competitiveness naturally remains important to us but the service we receive also plays an integral part of that choice. Phil Griffiths, Marketing Campaign Executive Park Group Plc
Matthew Rowe
Jun 28,2019Moving over to Whistl from Royal Mail has exceeded our expectations for savings and improved the quality of mail we send out, enhancing our reputation, looking more professional and preventing risk of data breach. Having regular contact and meetings with our Account Manager has been a huge benefit as we have been able to look at what we are sending out, any areas for improvement, new products, the savings and any issues we have had. The data and intelligence has enabled us to look at the activity of teams and drive down mail volumes by being able to challenge the use of more digital engagement. The customer engagement side from Whistl has been fantastic and during implementation Whistl supported and helped us to deliver workshops with teams to provide tools, guidelines and best practice to achieve clean professional mail. We have had a number of large mailing events and Whistl have been proactive in assisting with these to ensure they were managed and successful. Prior to implementation we visited the Leeds depot to see first-hand how post was processed. The visit gave us a clearer understanding as to why our outgoing post had to be prepared in a certain way to ensure successful delivery. The implementation plan and support during that period was excellent
John Crookes
Jun 27,2019I have no problem recommending Whistl to other users. Whistl worked well with us to ensure everything went smoothly and helped us reduce costs without compromising on quality. We hold regular meetings with the Account Manager and have good communication." John Crookes, Directorate Business Support Manager, Doncaster Council
SAM VESEY
Jun 26,2019The Whistl team have always strived to learn our business so that they can work with us to build our business. All levels are extremely professional and helpful – from van drivers to account management to the senior leadership team. As with any business relationship, there have been times where we have encountered issues, but Whistl have always strived to assist us in reaching a resolution. It is refreshing to work with a team that is commercially driven, but who genuinely seem to care about our business and its success.
Tom Ahawk
Jun 26,2019Letter delivery okay, but they pass parcels to hermes, who are shocking.
Neil Richardson
Jun 17,2019Awful company ,bad tracking ,fraudulent
Sarah Twain
Jun 16,2019Avoid at all costs. Lied about not finding my very straight forward address when their own tracking showed the parcel never left their depot. Paid for overnight delivery, told it will now take five days. Customer service were absolutely no help and useless. AVOID.
Nigel Douthwaite
Jun 15,2019My package was according to the tracking app received at whistle on the 7th of June.It is now the 15 th and after contacting them via the online chat ,lol I was told they had no further information and would likely reply by email in 1 to 2 days. I tried phoning them but was transferred to an answer machine which informed me there was no space left to leave a message. Please avoid this company as customer service is a joke.
R.P. Kenny
Jun 12,2019Appalling. My plants were as dry as a bone and I am not sure if any are going to survive.
LW
Jun 07,2019Absolutely awful. Told me item was delivered 'in my area'. Wasted a lot of time trying to find at neighbours etc. Tracker said confidently 'DELIVERED!'. Turned out - over a week later when I contacted them again it was gone back to the depot. It was never delivered. They just lie. It was plants so by now they will be dead so I told them to RTS. Everything about this was awful. Avoid at all costs.
Ben Savill
Jun 05,2019This service is just an abomination. Tracking information is either non-existent or (by their own estimate) 48 hours behind. The company’s overall 1* rating speaks for itself. What a terrible excuse for a service.
Mrs J McKinnie
May 19,2019Why any company uses this middle man I don't know. It does their business no good. I supposedly had an attempted delivery on Saturday. Both myself & my husband were in all day. We have a dog so never miss the doorbell ringing or someone knocking. I am so annoyed. My order was a sack or bird food which I have now run out of. Maybe it was too heavy for the delivery driver and he couldn't be bothered, who knows. Hope business read these reviews, they might think again. I've had to email the seller via Amazon so that they can find out which company is delivering my goods.
Head Office, Fieldhouse Lane, SL7 1TB, Marlow, Buckinghamshire, GB
https://www.whistl.co.uk
Jessica Bennett
Jul 26,2019I waited in all day for my delivery to arrive only to find out they didn't even bother knocking the door. They probably left the parcel on my doorstep and it was stolen. I've contacted the sender of the parcel and they will send a replacement but I have to wait another two weeks. Very disappointing , poor service.