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Reviews 449
Julie Bosley
Nov 15,2024I cannot fault the service and delivery. I purchased the Lambswool Crew neck cardigan in charcoal about three weeks go. It is a lovely design and easy to wear. However there was no indication on the website about the ‘pilling’ nature of the wool (although I discovered after purchase that it did say so on the label inside the garment). After a few days of wear it began to look a rather shabby and I have had to comb of the ‘bobbles’ several times already. Following delivery of the first I ordered and am waiting delivery of a second cardigan in navy and now wonder if I should have done so. I am a little disappointed.
David Pointon
Nov 15,2024Great service, great product 5⭐️ Looking forward to making more purchases of Quality .
Liz Robinson
Nov 13,2024Have bought several items from the company in the past but no longer will. Purchased 2 items and a return label, the parcel came without the label, rang 3 times, still no label sent, emailed no response. Beware anybody purchasing a free returns label, it may only be a couple of pounds but it adds up to a lot in their pockets. Customer service rubbish. was only returning 1 item originally, but will send both back now.
F.W.
Nov 13,2024Die Kommunikation mit dem Service war nicht optimal. Hatte fragen wegen den 150 Euro, wegen Zoll? Ich hatte anscheinend zu viel im Warenkorb. Wollte fragen, was zu tun ist…wegen nochmaliger Zahlung des Portos, im falle von zwei Bestellungen. Bekam leider noch keine Rückmeldung.
hilary down
Nov 13,2024My mum brought me up to have good knitwear, and to be honest, I am pleased she did, I love good honest knitwear and those who design them, when I had my first brochure from cotton traders, never in my life was I aware that woolovers was part of that great company. Even better when I new that woolovers did pure wool jumpers and the good old fashioned Staple the Cardigan with buttons so I came on just four days ago and I'm so pleased I did, esp when I new they were made from real lamb's wool cashmear, even mohair. Real knitted jumpers that will keep me warm and keep the cold out, but most of all they are in fashion the styles the patterns and the people who make them the lovely items of knitwear go beyond everything I have bought since well back to 2000. Now I'm able to send my other jumpers to charity, while I will have new good honest knitwear in my wardrobe, I wanted a pair of mits but they will have to wait until next week. But when I buy them,I shall have some slippers to follow them, as well as that lovely cardigan, I have my eye on, thank you to woolovers for your fabulous knitwear.
Jie Zhu
Nov 12,2024I have bought over 20 dresses for my self and friends. We all love them, which are made from the natural materials as describes. The dress were good quality and stylish. The deliveries were quick and safe. I always ordered different sizes for the same dress to get a right size. The return and refund were easy and excellent. Woolovers’ customer service team was reachable by phone at anytime. The staffs were friendly and helpful with resolving the problems immediately, thanks.
Maggie
Nov 12,2024Very helpful and efficient process to deal with refunds, thank you
Mrs Ruth Hicks
Nov 12,2024I have never been disappointed with my purchases from Woolovers. It's a delight to get a size that fits me perfectly - xs! My husband, who is oved 6 foot, finds his jerseys, large, a perfect fit. What an excellent product, keep up the good work!
Romy Smith
Nov 11,2024I ordered on line. A mistake was made. The delivery address was different from my payment address, but the delivery address was charged. A mistake was made I phoned your number which was very very noisy and the female didn't speak good English so she just switched me to music to get rid of me.
Colette
Nov 10,2024Réponse de Woolovers et suivi ! Finalement ma commande est bien arrivée et marchandise super. Le problème provenait d'un bug informatique, mauvaise interprétation de l'adresse, qui a amené Post Nl à renvoyer ma commande à l'entrepôt européen. Nouvel envoi bien arrivé et livreur Post NL extrêmement serviable, poli et gentil. Aucun problème avec les envois provenant de l'entrepôt Royaume Unis, livraison parfaite par Evri Colis Privé et aucune surtaxe de douane. Je recommande Woolovers, ces pulls souvent lessivés avec produit laine sont pourtant toujours en excellent état.
Christine Scotcher
Nov 09,2024Needed to return an item, however,despite paying extra for a returns label it was not included within my parcel. Phoned customer services the same day I received the parcel and they said they would send me one out but it would take 4 to 5 days to reach me. 9 days later I'm still waiting,so spoke to customer services again - sending me another one. Apparently their returns procedure cannot email me a label it has to be sent by post !!! Dark ages customer service!!
Patricia Palmer
Nov 08,2024Excellent service from this company. Placed my order by telephone with a very friendly, polite & helpful staff member mid afternoon Thursday , delivered early afternoon on Saturday. Returned one item on Tuesday the following week (at no cost to myself) and received my refund to my account on the Friday. Very pleased with the products, very good value for money.
Jen H
Nov 08,2024I wax told today after ordering from the company for years that they do not refund the sales tax on returns. I had never checked this just assuming that it was refunded. I was told today that they can’t refund it because “it is not money held by our company.” I don’t see how they can do this when they have charged it on my orders. I don’t think I am going to be ordering from them anymore. It is just too expensive to have a 6% non-refundable charge if you return items. Not to mention the short return window, and also the fact that when the woolovers packages are opened by customs and arrive re-taped, there are ALWAYS items missing. This causes more hassles in regards to getting returns mailed.
Adrian Hirst
Nov 07,2024Delivery was quick enough and the jumper feels good BUT I noticed the leather elbow pads were back to front so they were in the crook of my arm when I wore the jumper with the neckline label to the rear. As you do. So I cut the label and removed the stitches instead of sending it back. Then I noticed the stitching on the elbow pads which isn't great either. I didn't realise where the jumper is made until I looked at the care label and saw "Made in China". No quality assurance, hence the neck label being stitched into the wrong side! Ah well, it's still a warm garment.
Judy Whitehead
Nov 06,2024Brilliant speedy delivery and beautiful jumper to replace my very old one which has been worn for years.
Nutzern aus Freiburg
Nov 05,2024Ware ging retour da Farbe nicht dem Produktbild entsprach. Bisher keine Rückmeldung erhalten. Retouren bearbeitung schleppend.
Pollyanna
Nov 04,2024I bought three scarves. They’re beautiful. I read the washing label and it said wash them at 30° which I duly did, and they felted. I was so so disappointed. Woolovers have just sent me 2 replacement scarves and I am beyond thankful! I now declare them a fabulous company and will certainly continue to buy from them in the future and would encourage anyone else to do so. Just wash everything on a wool cycle!!
Lesley Anthony
Nov 01,2024I get nearly all my woollens from here. Love their stuff. I’ve used them for years and never had a problem. Still wearing jumpers that are over 10 years old. Good quality knit wear.
Alex
Oct 30,2024i have just ordered a mens cashmere jumper using the xmas code but realised after ordering that the return policy is only 28 days, this means if it doesnt fit on christmas day i cannot return.. my only recourse is to cancel the order i am told by customer services.. very bad thinking on their part.
WoolOvers House, Victoria Gardens, RH15 9NB, Burgess Hill, GB
http://www.woolovers.com
Brigitte
Nov 15,2024Très bon site produits de qualité et très bonne écoute et réponse téléphonique très conciliante je recommande totalement ce site