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Reviews 449
Suzie Gregory
Feb 13,2024I bought expensive sheepskin slippers (£59) and despite wearing them only indoors the soles were completely disintegrating after about 9 months (which included summer). I contacted customer services and was told because it was beyond 6 months they could not help me! Very disappointing for the price. I have had many similar sheepskin slippers over the years and they always last me at least a couple of years. I will avoid this brand in future. They also send me catalogues in the post despite the fact I always opt out of marketing.
MRS MARGARET TAYLOR
Feb 12,2024Brilliant service as always, super friendly, very helpful. No more to say really, five stars and more. From Margaret Taylor.
Viviana Mollica
Feb 09,2024I used to buy their cardigans and have done so for years. The same item not only doubled in price, but the quality became so low and the wool they use so bad, that after only a week of usage, it is literally coveted in wool lints. Everywhere: it looks like a two years old cardigan not a new one. Such a major disappointment!
Elizabeth Webb
Feb 08,2024Excellent service today, young man was very polite and helpful. Thank you. E.Webb.
Sandra Watkins
Feb 07,2024I returned a jumper, which they told me they had received and I am still waiting for a refund 14 days later. (They suggest a refund within 3-5days) I have telephoned them 3 times and e-mailed them twice to be told something about waiting for a spreadsheet to be prepared? I have asked to speak to a supervisor/manager to no avail. There doesn't appear to be any way to complain about this service.
Winks
Feb 06,2024The package arrived well packed and incredibly quickly, but the wrong size. I haven't contacted the company yet as it arrived over the weekend
Ellie Coatman
Feb 06,2024Appalling customer service. Couldn't be any worse. Would give it 0 stars if I could.
Gillian
Feb 04,2024My order was taken very promptly and politely. A very efficient service. 3rd February 2024
Mrs Christine Saville
Feb 03,2024Lovely garments. Unfortunately the color's were noticeably different shades of grey. I was going on a 3 week holiday so kept the items. I spoke to someone on the phone before I went.
Lesley
Feb 02,2024The mens' cashmere and merino zip neck jumper I purchased pilled badly after 2 evenings of wear and without being washed. I returned it and was given an apology and promised a refund. However, the process is lengthy, has taken over a month and there is still no sign of my money.
Brian Rees
Feb 01,2024I did not have to wait for my call to be answered and the lady was quick and helpful with my order for 4 items.
Margaret Elisabeth Anne McCord
Feb 01,2024I seemed to be talking to a mature male native English speaker who knew his way round the process
Miss M Anderson
Feb 01,2024I bought the Jacquard sweater on the 19th January. The sizing chart states L is 39" to 41". The Jacquard sweater measured 48" across the chest. It had no shape whatsoever and I had to return the garment. Very disappointed. I have bought numerous sweaters from Woolovers over the years but am concerned that the quality of their lambswool has declined....too much pilling.
Veronica Reed
Jan 31,2024Placed order by phone lady very helpful dealt with quickly
Anne Flynn
Jan 30,2024Cardigan ordered as Christmas Gift for my disabled sister and which turned out to be unsuitable. I . Asked if this could be exchanged for another more suitable cardigan but because this request was about three weeks outside their exchange date my request was refused. I have been a long term customer and have recommended members and friends I think they very unreasonable .Disappointed.
Jill Jennings
Jan 30,2024Lovely soft lambswool jumper. Quickly delivered too!
Elizabeth Horton
Jan 28,2024Rang customer services and spoke to the really helpful Jack, who took time to understand my problem and was sympathetic to my frustration. The reason for my call (and the reason for only four stars) had been confusion over sizing of a sheepskin slipper. There was no shoe size chart in the catalogue I was referring to and I had presumed a difference between women's and men's sizes that did not seem to exist in reality, which meant that the slipper was not long enough. Otherwise the product was exactly what I was looking for and at a reasonable price.
mevrouw Molly van Diepenbrugge
Jan 23,2024All went wrong with my order. After 3 weeks and a lot of hassle it wasn't in stock. I finally received an email with this information but then radio silence. They do lovely woollies but its not worth the hassle. No more woolovers for me
customer
Jan 23,2024I had problems with the discount code on line but the member of staff who dealt with my order was very helpful and the acknowledgement of my order came within seconds.
WoolOvers House, Victoria Gardens, RH15 9NB, Burgess Hill, GB
http://www.woolovers.com
Cathey
Feb 19,2024I ordered and paid for two table cloths. Both were damaged in transit and not delivered. I phoned woolover . I was told a refund had been given and two new table cloths ordered and I was charged again. I asked three times had she ordered two and this was confirmed. When the confirmation email came through there was one on the order. I phoned again and was assured a refund was on its way and two table cloths had been ordered. One table cloth arrived five days later and no refund . So I’ve now got one table cloth but I’ve paid for four! I phone again and spoke to Mia who apologises for the fact my refund is on hold and I’ve only been sent one tablecloth. She assures me the second tablecloth will be despatched for next day delivery and my refund is on its way. No tablecloth has turned up ( now day three and I’m not holding my breath about the refund) so frustrating, I won’t be using them again .