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Reviews 449
Mrs Tuft
Mar 30,2025Genuine (now defunct) Thought clothing at great prices with great environmentally friendly delivery. I nearly didn’t order due to the reviews on here but their customer service when I asked for help was excellent so I took a chance and I’m glad I did. Thank you.
Ms Findlay
Mar 28,2025Prompt delivery service, lovely helpful customer service assistant. Very good all round. Trustworthy.
Barbara Goulden
Mar 26,20253 weeks ago your customer services dept. said it would look into the issue of why you had banned me from your website. Nearly 2 weeks ago on here you said you were escalating the matter. Now, when you have done absolutely nothing you are asking me to either ring or email you to go through my issue once again. I have no confidence whatsoever in your company any more. I am, unlike many of your customers, not complaining about the quality of goods or non-delivery or whatever. I am complaining about you not letting me in to your site. I do not believe that if I were ever able to order something in the future and then had an issue, that you would deal with it competently or at all. In these circumstances I shall unsubscribe from your emails and ensure that I never order anything from you again.
Paula Brockhurst
Mar 26,2025I haven’t ordered for quite a while as didn’t need anything. Ordered two crew necked cardigans. Both perfect and came with matching mending thread which is great. Thanks so much and I’ll be ordering again
Karen
Mar 25,2025I would normally only write a review if I have been really happy and satisfied with the product and service I receive but am very reluctant normally to leave a bad review, until now. Unfortunately, having used WoolOvers Ltd before and been satisfied, today I am certainly not. Having placed an order for a cardigan in the sale on 16th March and the payment of £59 taken from by bank account on 17th March, today I contacted the company to ask when I would be receiving my delivery as I had had no emails advising of such, only an email confirmation of the order. After the customer advisor struggled to find the order with my personal details I gave the order number, only to then be told that unfortunately the item is 'out of stock'. Slightly annoyed with this I asked if they knew when it will be back in stock and when I would receive it. I was then advised that they did not know when it would be back in but when it does come back in it will be at the full price of £75 and that I would then need to pay the additional amount!!! I was shocked and just couldn't believe this to be the case. I explained that surely this is not correct as I have already paid for the item and had not been informed that it was out of stock, it is only because I took the initiative to call that I found that out. The customer advisor, although saying she understood my annoyance, just kept saying I would have to pay the full price. I know this just isn't right, given that the company had already taken my payment and didn't even message to say it was out of stock. I honestly cannot believe this. I had to take one of the two options (the other being pay the additional amount when the item was back in stock) the customer advisor kept repeating to me I had and cancel my order. I now have to wait up to 4 days for the refund, which given it is WoolOver's fault, I think this is not good. Unfortunately this experience means that I will not use the company again, which is a real shame given the products the sell and the times I have purchased before. It was just all so unprofessional. Sorry
rs
Mar 24,2025easier to use guest login than account , of course then i didn't get the discount, Clever on your part.
John
Mar 23,2025Having received an email offering a discount, I found a dress I liked and placed an order on 7th March. It took a week for woolovers to tell me the item was out of stock. Why did you system allow me to order and out of stock item?When I phoned to speak to you ,your systems were down and I was told to phone back another time. None of this pleased me. When I eventually contacted you by email to cancel the order it then took more time for the refund to actually arrive. Sadly although I like you clothes I don't like your customer service.
Sue Cooke-Priest
Mar 22,2025Having just put an order in I realised my discount hadn't been applied so rang Customer Services and Edmond immediately sorted it out for me. He was not only helpful but a pleasure to chat with! I have always had excellent service from Woolovers which is partly why I buy most of my clothes there, the other because the quality is second to none.
Valerie Thomas
Mar 22,2025Terrible quality. My husband bought me a lambswool jumper for Christmas. After only 6 wearings and no washing, it had pilled dreadfully and gone out of shape. It now looks like a dishrag. I doubt that even my local charity shop will take it. These jumpers are not cheap, and I expect better than this. Do not buy from Woolovers. My husband has already contacted Woolovers (twice this week), and been told that pilling is not a manufacturing fault. This is a poor and unhelpful response. Pilling is unattractive, which together with the now shapelessness of the jumper after so few wearings, makes this shabby looking garment of unsatisfactory quality not fit for purpose.
S. Carr
Mar 22,2025I have bought my clothes for the last five years from Woolovers always such great quality and service. Delighted to feel it is keeping its prompt service and l good quality product as I place my first orders... Thank you.. from a much pleased customer in the Yorkshire Dales...
Maureen Millard
Mar 21,2025Your service is excellent but the courier service is terrible. Usually I receive my parcels on the day expected but if there is any problem getting information from Evri.com is impossible. Should been delivered yesterday but after several ‘chats’ the intervation is still they need more information from me. Uurh
customer wendy in bowral
Mar 21,2025Couldn't get order to complete on line so phoned and spoke to a very nice helpful man who made it super easy. Am looking forward to the jersy top arriving but I know it will be top quality. Love the classic clothes at Woolovers, and such a pleasant company with which to deal.
RACHEL
Mar 21,2025I have bought woolovers moccasin slippers and they last for years. My old pair lasted over 5 years… they are very comfortable and I highly recommend them.
Christine
Mar 20,2025I’ve bought a number of cashmere and Marino v neck sweaters from Woolovers and have always been delighted. My last purchase was a lovely grey one which I purchased at the end of January. I washed 2 of my sweaters together in exactly the same way delicate wash on 30, my green one is fine but my new grey one shrank to say I’m disappointed is an understatement, don’t know if I’d risk buy another sweater from Woolovers again!!
Nic P
Mar 20,2025Having bought Woolovers for years, I have been happy with the OK quality - not long lasting, but clearance prices good. Just bought full price - £65- merino and cashmere sweater from the new Woolovers shop in Sherborne, Dorset, UK. Horrendous quality; it bobbled almost immediately and I spotted a hole in a sleeve that just appeared! Never again.
Maureen Kernan
Mar 20,2025Good reductions on clearance items. Good description of items, size chart easily available. Clear website, order acknowledged immediately.
ShazzaC
Mar 20,2025I used to swear by your sweaters. Just got an Aran. Wool is coarse if it even is wool. Made in China. Slit sides I guess so anyone can get it on.
Shirley Ehl
Mar 19,2025What a scam. If I could give no stars at all, I would. December 24: ordered three pullovers, shipment outside EU. January 25: order arrived, fit absolutely horrible. Returned the entire order in original packing and sack, in due time, exactly as instructed by Woolovers - paid a bunch for shipment. February: Parcel made it to the Netherlands per tracking website, went into customs, was never picked up by Woolovers, for whatever reason. Sent emails to Woolovers attaching pictures/proof of correct handling and shipment to inquire what happened and where parcel is and request for refund. End of February: Got a indifferent response that they needed more info to inquire. March: provided the info. Still waiting for response. Mid-March: sending email reminder. Still no word from Woolovers. March 19: no refund, no parcel, shipment costs wasted. Such a scam, never again. Update April 1st, 2025: Per Woolover's rec, sent an email March 19 to the general customer service and cc-ed the previous email-thread. Of course, no reation. Called the postal services to receive documentation as to why Woolovers failed to pick up my parcel in the Netherlands. Inconclusive. Sent another reminder end of March to Woolovers - still no response. Called them yesterday, paid for a total of 1.5 hours (!) of abroad call from IL to UK, during which I had to wait in line, listen to several representative's excuses and attempts to exhaust me with "we have to chase down internally and investigate". It was unbelievable and unbearable. Had to explain the legal situation to them and that their costs to defend a suit for their breach of t&c would cost much more if we were not refunded immediately plus expenses. FINALLY, they agreed to refund the order amount, excluding the huge delivery and phone bill, but at least something. Regarding my expenses and aggrievance - we'll see how this plays out in the end. But purchasing from them again? Never, ever.
Lucy
Mar 17,2025I have been a customer for some time and on a recent occasion i had to return a jumper as it was not the colour shown in brochure or online and no description for colour apart from 'multi'. Very disappointed that postage was not refunded. Sorry to say I wont be ordering again as colours are not representative.
WoolOvers House, Victoria Gardens, RH15 9NB, Burgess Hill, GB
http://www.woolovers.com
Giles Cattermole
Mar 31,2025Order confirmed 22.03. Not despatched 30.03