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Reviews 449
customer
Oct 29,2024have just discovered that Woolovers is going to deliver my order by Hermes. I was sure hey used the Royal Mail which was one of the reasons I order from them. we dont like these huge heavy vans coming up our steep drive. It really isn't safe. Royal mail delivers things more safely in a sensible sized van. is there any way in future that I can choose Royal Mail please.
Fiona Catherine
Oct 29,2024Ordered XL long cashmere cardigan in teal. The open one with no buttons or pockets. It is beautifully soft and definitely large enough. I would just say that the cardigan is blue rather than teal. It is not the same colour as on the website. I will keep it as it feels luxurious but I don’t usually wear blues, I wanted a green-blue.
monika weber
Oct 29,2024Habe schon sehr viele Sachen hier bestellt und bin mit der Ware (Material und Größe) sehr zufrieden. Die Farben und Form sind auch nach mehreren Wäschen noch prima, es "labbert" nichts aus. Mit Rücksendungen habe ich noch keine Erfahrungen gemacht. Ich bestelle auf jedenfall weiterhin bei WoolOvers!
L H
Oct 29,2024Cashmere boatneck women’s tunic/jumper is so wonderfully soft and the soft pink is beautiful. It came overseas & was delivered much sooner than I could have hoped for. Sizing is true. I appreciate care instructions showing it doesn’t have to be dry-cleaned.
Barbara
Oct 28,2024super und freundlicher kundendienst- liebe ismini vielen dank für die schnelle hilfe ware ist heute angekommen
marion wiese
Oct 27,2024Ich finde schon die 10 Euro Versandkosten überhöht, aber dass man für die Rücksendung auch noch selbst bezahlen muss, ist unerhört. Der Pullover ist ok, wenn auch etwas kurz für Größe L. Über die Qualität kann ich mir nach 1x Tragen noch kein Urteil erlauben. Dass dieser Artikel aus reiner Wolle, verkauft als 'British', aus dem Plastikland China kommt, hat mich im Nachhinein auch ziemlich schockiert.
Arlette MOREAU-GAUDRY
Oct 26,2024Je suis étonnée que pour un gilet coutant 85 € ma banque prélève 180 €, si ce sont les frais de douane, il serait bon de prévenir le client lors de l'achat; a l'avenir je n'achèterait plus dans ces conditions, j'étais déjà déçue par la nouvelle qualité, mais là je suis plus que déçue. commande 8152900 Merci pour votre réponse, je viens de verifier
Susan Carmody
Oct 25,2024Ordered a mint green aran cable pure wool jumper got it in 2 days absolutely gorgeous very friendly staff on phone highly recommend them.
Wendy B
Oct 25,2024Very disappointed as a much harsher knit than anticipated so I’ll return. They charge £4.50 for very small, light parcelthen expect you to pay for returns. I won’t use again.
Mrs Pamela Grossman
Oct 23,2024Excellent customer service when resolving an issue for me ---well done and thank you!
Mrs Eileen Jaap
Oct 23,2024Recently purchased cashmere polo shirt £170. Material very thin. Not worth the money. I have purchased m&s cashmere before and it was a lot better. Never again
Deborah
Oct 22,2024Unable to review jumper, as Evri failed to deliver.
Christine Pollard
Oct 22,2024My experience with woolovers on the phoneline,with the speed of service and delivery has been faultless. I required a credit on one delivery and that was also dealt with courteously and with speed.Thrilled with my cowl neck sweaters.
Eleanor Hawkins
Oct 22,2024Ordered on Sunday, all of my order had been delivered by Tuesday morning. Beautiful quality clothing made of fair trade, organic cotton for great prices! Wouldn't hesitate to order again.
Lisa
Oct 22,2024I ordered a sweater while we were out of town. When we returned, we looked at the sweater casually and did not notice the 6 inch hole in the side seam. We discovered it after the window for returns closed. Customer service will do nothing. I’d expect this if we simply didn’t like the sweater, but to have such a large quality defect, I’d expect them to make an exception.
G Thomas
Oct 22,2024The dress ordered for my wife turned out to be not to her liking when she tried it on. WoolOvers made it incredibly easy to return it for a refund. We will certainly continue to purchase from WoolOvers.
jane fawcett
Oct 21,2024Ordered 3 items yesterday and 2 were delivered today, very impressed. I was also informed that my third item would be a late delivery, absolutely fine with this. Excellent customer service, I will use this company again and would certainly recommend. Many thanks.The quality of my items is also excellent and represents good value for money.
Gabby.333
Oct 21,2024i would avoid using Woolovers who use Evri. We had ordered 3 previous orders without problem. This time it showed the parcel next day delivery was delivered. When I got home no parcel. When I checked our cctv cameras no courier had been here. Evri telling me are you sure you don't have it. Contacted Woolovers who told me to check if we had it. I looked everywhere. No apology or nothing called a third time to be told the courier had returned the parcel funny that is not it. Despite saying they had delivered it. If you order with them use via royal mail. We won't be using them again despite my mother liking them as no apology or nothing. Very unprofessional
Ron Brumby
Oct 19,2024I ordered a pill comb from Woolovers. Approx size 60x60mm. It came in a brown paper bag approx 400x400mm a bag large enough for a dozen of these combs. What an absolute joke when Woolovers tell everyone about their environmental sustainability. I shan't be doing that again.
WoolOvers House, Victoria Gardens, RH15 9NB, Burgess Hill, GB
http://www.woolovers.com
Jo
Oct 30,2024Swift and efficient