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Reviews 449
Shelley
Feb 07,2025The sizing is way out. I ordered a blouse in my normal size 16 and it was huge. After sending it back I was already down £10 in postage fees with nothing to show. I ordered two more blouses in a 14 and they fitted perfectly. But once again more postage fees. I then ordered a pullover which only came in 12/14 or 16/18 so I ordered a 12/14 and paid for the return postage in case it didn't fit. It arrived and it is too small so once again I am out of pocket because of the unreliable sizing . It was not cheap but I am reluctant to send it back and reorder as if I do, all this hin and here would have cost £30 in postage with nothing to show for it. The pullover as expensive as it was will go to charity. I am done with Woolovers and will never order again. Btw I still haven't received my refund even though I was advised over the phone I had been refunded. I very very rarely leave a negative review but this one is well deserved.
Mr Anthony Prior
Feb 05,2025Poor customer service, web site advertising 15% discount over £100 but not available when you place the order. Phoned customer service, no answer as to why but happy to take the order! Eventually negotiated 10% discount.
Ms Alison Pemberton-Wright
Feb 04,2025Lovely bamboo socks Excellent quality and the customer service is exceptional. I certainly recommend this company
Sarah Marginson
Feb 01,2025L20M got two of these in December. Lovely jumpers. worn the green one a lot as l work outside and it's warm. But it has pilled (little wool balls) all over the front and even on the back. It's very disappointing l got a light blue one too but hardly worn that and that has pilled too it's a shame l did look quite respectable but now my jumpers don't look good any longer and l have washed them so carefully too ☹️ Sarah x
Jane Peel
Jan 31,2025Fair and prompt service Thankyou x
Wendy Cox
Jan 31,2025The quality of my Guernsey jumper was good, but the sizing was way too big. I tried to get advice from customer services as I felt that I was between sizes, but they didn't know anything re sizes that wasn't in the brochure. I spoke to/emailed wih Customer services (a different person every time) several times about getting an exchange for a smaller size, but suddenly I got a refund. This was not what I wanted, but had to presume they couldn't help. I have bought things from Woolovers several times, but sizing is not easy to get right.
David
Jan 29,2025They took my money even though the item was out of stock, which I only found out about when I queried why the order hadn't arrived. I asked for an immediate refund which has been processed but will take 4 days to show up. Interest free loan or what!
Zzz
Jan 28,2025Avoid using this company, the customer service is very poor and the products are of a poor quality. I received my order along with another customer’s order and needed to return these items and requested a pre-paid label two weeks ago and still have not received this. No one appears to action anything.
Sue
Jan 28,2025Very poor customer service, followed washing instructions but jumper seriously shrunk and was like thick felt. Woolovers are not interested because I hadn’t kept my order confirmation.
Lee
Jan 27,2025What an absolute waste of time this was !! The only reason I’m giving two stars instead of one is because I was refunded. I ordered 2 cardigans and a comb for woolen clothes. I only received one cardigan and a comb. I emailed and sent photos. I was refunded for the cardigan - they didn’t have it in stock (but failed to inform me in the first place). Then the other cardigan shrunk considerably, after being washed BY HAND in cold water!! Also, the threads started coming loose! The website, mind you, says it’s machine washable! After writing to them again, they asked for it to be shipped back to them - with a full description of the washing process included in the package - so they can check it. I was then refunded again for the “faulty product “. I’m now waiting for the shipping costs to be refunded as promised. And I have a wool comb as lonely memento for this fiasco! I do not NOT recommend this company.
PG
Jan 26,2025Bought 2 merino wool and cashmere sweaters. They fit perfectly but are very thin in quality and after only one wear the rib of the sweaters becomes very baggy.
Customer
Jan 26,2025I want to say thank you to the customer service team who dealt with my query and resolved it satisfactorily. I love your products and will be buying from you again soon.
Peter Preston
Jan 24,2025I got a pure wool Aran sweater (colour mahogany) for Christmas. I am very cold blooded and it kept me cosy and warm in sub zero temperatures. I liked it so much I ordered another one in January. A different colour - Grey smoke. Both are well made. I particularly liked the slightly longer sleeve length. My delivery instructions to a safe place were also followed.
karen
Jan 23,2025I have ordered from this company several times but will not do so again unless they change delivery company. A previous parcel was left out in the rain, this time its been left in someone else's shed! I cannot speak to a real person at Evri and do not know when they will get back to me and the woolovers customer service advisor was based in south africa. it was not a good experience.
Diane Salmon
Jan 21,2025My order was dispatched immediately and, although I had to return the item,the refund was processed immediately. Excellent service
Maf
Jan 20,2025Woolovers are ok but using Evri for delivery is just not professional customer service. My parcel was not left in a safe place, the flimsy brown paper packaging was ripped, and given that the jumpers inside were no wrapped properly thenselves, that means they were open to weather on the way from the van, and vulnerable to pests inside. And have you tried getting help from Evri?! I did not pay them, I paid Woolovers to get my shopping delivered safely
Chloe
Jan 20,2025Ordered a cardigan with embroidery. Shipping and delivery were very fast, and the cardigan fits well, but the embroidery on the cardigan is very poor. I have worn it once and there are so many loose threads. I fear that eventually all of the embroidery will fall off as it doesn't seem to have been secured at all. Glad I didn't pay full price as I'd be very annoyed. Probably won't shop from woolovers again. Price is too high for quality received.
Amanda P
Jan 20,2025My Mum gave my husband a Woolover jumper for Christmas and it was a bit small, so on 16 January - after suffering from terrible winter flu for the best part of New Year/early January - I got in touch to exchange it for a larger size. It being only 3 weeks since Christmas, I assumed this would be no problem and indeed I did all of my Christmas returns and exchanges that day. This included items purchased at different points in December from various retailers: Uniqlo, John Lewis, Boden & ProCook. All items were returned successfully, as every retailer I've ever come across has an extended returns period around Christmas, or can be flexible if you are slightly in excess of a standard 30 day returns period. Upon looking at the website I discovered that Woolovers' returns period is 28 days, including for exchanges, so once I had checked when my Mum had ordered the item (12 December), and seeing that we were a few days over by the time the winter flu that had brought us all down in January was over and I had a few hours away from the usual juggle of job and taking care of small children to do returns, I called Woolovers to see if the item could still be exchanged. The lady on the phone suggested I write to Customer Services which I duly did, and was told in no uncertain terms that there would be no exceptions - a refrain repeated again when I responded to double check, given how unreasonable this seemed. I find it extraordinary to have such a strict policy that is only going to lose you customers. This was not even a request for a return - we weren't asking for any money back - just an exchange so the jumper can actually be used and enjoyed. It's a shame, I'm in the market for a new jumper myself but will certainly never consider Woolovers given the very poor experience we've had.
Thomas Atwater
Jan 20,2025I purchased a 100% Lambswool Men's Classic Crew Neck Sweater in Dec. of 2024, and wore it almost daily since then. By 1/19/25 the left elbow was worn through. I've purchased this product from WO before, and the elbows always wear out (and are patched by my long-suffering spouse) but not for 9 months or so. This is a new record for brevity of product integrity. I'm switching to cotton and a different vendor.
WoolOvers House, Victoria Gardens, RH15 9NB, Burgess Hill, GB
http://www.woolovers.com
P Basnett
Feb 08,2025This company is amazing. The clothes are excellent and the quality is superb. Also the speed with which they despatch is phenomenal!