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Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.
With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.
Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.
At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.
Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding.
Register Now on ZenMarket Join ZenMarket and receive 500 ZenPoints welcome gift! Sign me up
Reviews 787
Sassou
Dec 04,2024Adding to my previous review on this shady service. The product they sent me was incomplete, they sent only one piece of the three pieces of the products. Which means that the declaration to the customs clearance were wrong, since they didn't even care to check the products they were sending. Now they refunded me partially and I'm not even talking about the taxes that I paid, they didn't even completely refund me for they faulty services, missing a 1000 yen on the process. And they even refund on their own system so that I have to pay for the taxes of the currency exchange. They have a legal issue by declaring the wrong value on the package.
A D
Dec 03,2024Es wurden mit günstigen Angeboten gelockt und immer mehr Geld verlangt das man vom Euro zu Yen eintauschen soll es kam immer mehr dazu service Leistung, noch mal Versandkosten und zu dem Kosten für die Fracht alles kein Problem dachte ich mich habe ich alles mitgemacht als dann nach paar Monaten das Paket endlich verschickt worden und in Deutschland angekommen ist hat der Zoll es einbehalten weil es nicht richtig frankierten worden ist. Der Zoll schickte das Paket zurück und ich schilderte den Vorfall ZenMarket diese geben sie aber keine Schuld und weigern sich eine erneute Zustellung zu vollziehen ebenso die Artikelkosten zu erstatten!
iabhdibeawi wofmwof
Dec 03,2024gracias a zen market por la paciencia,rapidez y toda la información, ya llevo con ellos bastante tiempo :3
Jacek M
Dec 03,2024Paczki często są wysyłane bez dokumentów celnych, przez co dostarczenie paczki trwa znacznie dłużej. ECMS express reklamują do 2 tygodni, 5 paczek idzie już miesiąc i jeszcze ich nie ma. Fedex do 6 dni mija tydzień i okazuje się, że nie ma przy niej dokumentów celnych (to już druga taka paczka). Zgłaszałem te problemy, jednak zen odpisuje po tygodniu na 1 z 5 wiadomości, resztę olewa. I dopiero po zgłoszeniu, że jest coś nie tak z paczką to postanowili interweniować. Pewnie, gdybym na to nie zwrócił uwagi paczka by wróciła i chcieliby kolejne pieniądze za wysłanie. Dodatkowo, gdy zapytałem o te problemy na facebook to zablokowali mnie :). Taki standard Zenmarketu obsługi klienta. Edit: Jak widać żenujący poziom marketingu i obsługi klienta. Jak pisze zen: "W takich sytuacjach staramy się chronić przestrzeń do komunikacji dla innych klientów." Czyli jak jest problem nie odpowiadamy, a jak napiszesz prawdę o zen - to ukryjemy Twoje komentarze. Myślę, że jest sporo pracy nad jakością obsługi.
Who Asked
Dec 02,2024Let’s first give credits where it’s due: the customer service is decently responsive and quite good, at least when they're not providing misleading information. Parcels are well-packed with generous amounts of protection and wrappings. They seem rather flexible about packing instructions and will likely do their best to optimize inner spacing and package weight to your convenience. A parcel will generally be ready for shipping the day that follows its creation, which is reasonably quick. For European customers, the huge advantage that ZenMarket has over other proxy services is (as of now) their support of IOSS—VAT can be prepaid should your parcel not exceed 150 euros in value. This should in turn neutralize any customs fees you might normally be having and save you a substantial amount of money in the long run. That's about it for the good points and I guess that would be more than fine by most people's standards and needs. Now, there are a couple of things that I find otherwise rather concerning, if not fishy. - The website has horrendous UX design. This is bare-bones and reminiscent of janky interfaces from 10 years ago. This seriously needs a complete, modern overhaul, with also a much-needed, better implementation of shop APIs and features. Not to mention the glitches happening here and there, e.g. in the pagination of search results. - Most of the time, they take f****** forever to buy your items. That can range from a few minutes to 8-14 hours on average, or even +24 hours per some reported cases—this is so f****** unbelievably slow and in stark contrast with my experience using other proxies. Note that I’m *not* talking about auctions here. I missed out multiple times on insane deals on rare items, just because of their extremely poor timing. And even when some degree of automation should be involved (e.g. for Mercari items), there is still a chance that the buying process will be put on-hold for no apparent reason—even if the seller doesn’t require any particular action/confirmation/message and explicitly authorizes immediate purchases. Not that I want to come off entitled here, but when we are being charged THAT much for service fees, I consider we’ve got all the rights to complain and expect the same due level of service. - Speaking about fees. ZenMarket advertises itself as being a no-BS proxy with no hidden fees. Sounds cool, except they *do* have sneaky fees. Indeed, ZM happens to use a wallet system, which 1) is only here to f****** annoy you, 2) brings virtually no benefit over simply allowing users to buy items upfront, and 3) ends up siphoning your actual money by charging an extra 3.5% upon each deposit—not yet accounting for additional conversion fees, depending on currency and payment method. This is supposedly for covering ZM’s own bank fees, however there is very little transparency about it, and I highly suspect that they do indulge themselves and make extra profit off of deposits. 3.5% is not nothing, and as a matter of fact, this can go up VERY quickly. - Their loyalty program is insidious. For context, ZenPoints are credits earned when parcels are effectively sent out, which can then be *exclusively* used on international shipping for the next parcel. In other words, they’re not readily available. That would normally not be an issue, until you figure out that you absolutely cannot accumulate ZenPoints across parcels precisely because they’re automatically spent *in their totality* upon payment of next parcel’s international shipping, AND *without even offering you the choice* of saving them for later use. Meaning, this is a disguised incentive for impulse shopping, and everything is thought out to make you buy items over and over in anticipation of the next shipment. It’s blatant to me that it’s designed on purpose. Add to that the underwhelming rewards—expect the riveting amount of 1% cashback in ZenPoints for spending mere 500,000 yens worth of goods within 4 calendar months. To put that into perspective, this is 1 euro every 100 euros. Or, you can also opt for sobriety and buy nothing for the same timeframe, but in that case you’re back to square one losing all your hard-earned “perks”. On a more bright side, I would admit that their credit system (not ZenPoints) can be convenient when listings or unexpected rare items do pop up, which in theory would allow for more swift action by avoiding the hassle of topping up your wallet... if the item doesn't sell out before ZM buys it. Tl;dr: quite satisfied with the customer service and meticulous packing, but very slow and tedious shopping experience, from adding funds, browsing the site; to waiting for them to buy items. Only thing that motivates my use of ZM is IOSS, but if not for that, I most definitely wouldn't have switched proxies.
Guillaume Remoussin
Dec 02,2024Excellent concept and excellent service! I will use it a lot of Times!
Marco Pratesjunior
Dec 02,2024Once again Zenmarket have provided an awesome service. I highly recommend the company if you are interested in buying from Japan then this company is the best to use ... I have used them for six years.
Acren
Dec 01,2024La verdad que era la primera vez que compraba en zenmarket XD,queria comprar la figma de marnie y me tope un post de the geek chronicles sobre la pagina y quize ver si habia. Y si habia y a buen precio y no de revendedor, me compre una de medio uso que se veia en buen estado, lo pague y ya lo mande para enviar, pense que tendria problemas en aduanas pero no, llego sin problemas, he visto gente que no le llega lo que piden o algo paso, pero por fortuna no tuve ese problema, aunque lamento que otros si les ha pasado algo malo. El envio fue rapido, menos de 2 semanas y ya lo habia llegado al pais, me lo entrego el repartidor de correos mexico sin ningun problema. La figura esta bastante bien, completa y sin detalles, es de medio uso pero parece como si no la hubieran abierto o el anterior dueño la cuido muy bien. Sin dudas volveria comprar varias cosas que he visto en el sitio.
Ramon Santos
Dec 01,2024Great experience overall! This was my first purchase using ZenMarket, and it definitely won't be the last! Great communication and the item I ordered was wonderfully packed!
Yusuf
Nov 30,2024Best website
Thibault Depuydt
Nov 30,2024Très bonne impression avec ce proxy. L'emballage et très qualitatif. Mon seul bémol. Les 500 yen de frais par article. Qui lors d'achat multiple cela rend la facture un peux plus grosse. Peut être y retravailler pour faire un système qui pousse à la quantité à tarif réduit Mais bon ci c'est un nécessaire pour la qualité. Pourquoi pas. Merci
Dave Bernard
Nov 29,2024COMPLICATED!!! NOT ALL JAPANESE GOODS ARE AVAILABLE!!! THEY ARE EXPENSIVE!!!
Kakiades
Nov 25,2024Experience for my first zenmarket shipment was : -Good packaging (box unfortunally came slighty damaged) -The use of the IOSS is a very good thing, made customs less of a headache. -Rocky customer Service (made a specific packaging request that they totally ignored and not only that, i asked information about my package that they didnt dignify themselves to awnser and im still waiting for it after a week.) I already got my package, but the fact remains that they did not provide the information when i asked about it. Overall a good enough experience for a first time use of zenmarket, regardless the customer service needs a lot of work.
Kyeo
Nov 25,2024I finally found a way to buy these affordable contact lenses from overseas. Thank you Zenmarket for making the entire process so easy for a beginner. The service fees and shipping are reasonable as well. Now, onwards to buying more online Japanese products! Thank you!
Doremimi
Nov 24,2024Arrived fast and in good condition, the shipping prices are a bit high tho but it is easy to search and a good page for intl ppl to get things. Also they should add a way to contact the sellers like in merkari, that would be super helpful
Pitt Patt
Nov 22,2024Pire service que j'ai jamais vu. Mentent ouvertement. Tatemae classique japonais. Constatent la fraude et ne rembourse pas. Envoies intentionnellement un colis frauduleux tout en sachant que c'est une arnaque. 1400€ dépensés 700€ perdus. Complice d'escroquerie avec Rakuma, plainte déposée et dossier envoyé à la répression des fraudes hier. J'ai egalement porté plainte contre ma banque nickel pour complicité descroquerie vu qu'ils refusent d'écouter ma réclamation. Apparemment la répression des fraudes s'est saisie du dossier ZenMarket depuis un petit moment selon le service des douanes. :) Un ouragan va bientôt souffler dans les entrepôts de zenmarket. Je vais avoir une réponse classique de bot en réponse. EVITEZ CE SITE OU PAYEZ PAR PAYPAL et Ouvrez un litige. Vous leur bai*erez bien leur tronche Que tout le monde paye par PayPal et quand vous recevez le colis vous mentez comme eux. Histoire de leur mettre l'argent dans le uc
K.Embla K.E
Nov 21,2024I ordered the complete collection of Yawara! And it came before expected, all well packaged and treated. I will buy again as soon as I can. ありがとうございます.
Almaz Huseynova
Nov 19,2024Thank you ZenMarket for your precious time, precise attention to every detail of performed service, being so kind and responsive, for making the experience of buying goods from Japan soooo easy, smooth and pleasant! I can confidently recommend your services to everyone and I have to be really sure about something - when I want to recommend it to people! I will be shopping from Japan with you only, I have used a different service for the same needs - but they can’t compare in comfort and confidence they provide their clients with - with Zenmarket! I got 3 Luxury Chloè bags and one was not in stock while I was charged- and ZenMarket fixed it very quickly by refunding me my money! The other two bags came perfectly packed, quick enough, the delivery prices were relatively affordable in comparison to other less client-friendly services! Overall score 11 out of 10! Hugging all hard working bees at Zenmarket and Wishing you all joyful and happy holiday season! 🎉🥰✨ Forever your client, Almaz! 🫂
Larch Fox
Nov 13,2024It is a good proxy service for japanese goods.
Sakaisuji L Tower 10F, Kawaramachi 1-7-7, Chuo-ku,, 550-0048, Osaka, JP
https://zenmarket.jp
JONATHAN LECHARME
Dec 05,2024Cela fait maintenant plusieurs mois que j'utilise ce proxy, j'en suis au 13e colis. Je pense donc avoir un peu de recul afin de donner un jugement. De manière générale, quand tout va bien RAS. Par contre en cas de problème c'est là que ça se gâte. Pour l'achat d'une manette wii neuve, la boite avait pris l'eau d'où des détériorations. Le service client vous demande combien vous demandez au vendeur en compensation pour conserver l'article. Au final, cela ne sert a rien de donner son avis puisque c'est Zenmarket qui décide du montant demandé. Je viens de recevoir un colis pour lequel des boites sont abimées. Clairement l'état des boites ne correspond pas aux photos des annonces (et je n'achète que du neuf en état parfait). J'ai tendance à supposer que c'est un défaut d'emballage. Je fais le nécessaire auprès de zenmarket pour faire valoir mes droits et ils m'ont "offerts" un remboursement de 280 yen, soit 1,80 euros. De mémoire la valeur des articles est d'à peu près 4 500 yen, dont 1 500 yen de frais de service payés à Zenmarket. Donc sans compter les frais d'envoi en France, vers Zenmarket, et la TVA, le remboursement représente 6% du montant des articles (6% de 4 500 yen). Honnêtement, j'appelle ça prendre le consommateur pour un c..... Déjà qu'avec 500 yen par achat de frais de service il s'agit d'un des proxy (si ce n'est le) les plus chers, on est en droit de s'attendre à un certain niveau de service en cas de problème. Au final, la plateforme n'est d'aucune aide. Et pas la peine de contester leur décision, ça ne sert à rien. La dernière réponse est que je n'avais pas souscrit l'option photo donc impossible de savoir quand les dégâts ont été causés. Donc en plus des 500 yen par achat de frais de service, il faut aussi payer l'option photo ? Bref, un proxy qui prend ses clients pour des pigeons. Personnellement, je vais passer sur Neokyo, peut être que la qualité de service est la même mais au moins les frais de service ne sont que de 250 yen.