We instructed Baker Ashley to assist us with buying our first home. Although the sale went through and there were no setbacks, communication from our solicitor was dreadful and we were left with many unanswered questions about what was going on. Our purchase was quite straightforward overall but we found the process very stressful, especially having to wait weeks for any of our emails to be answered. Unfortunately we definitely won’t be back when we buy our next home.
Lisa, Andrea and Jamie provided us with excellent service on our recent house sale. All queries were dealt with quickly and efficiently, whilst communcation was strong as well. Pricewise they also provided excellent value for money and all costs incurred were clearly detailed at the end of the process. The Hoowla software used by Baker Ashley provided good oversight of the whole process, progress was kept up to data by the team and it also enabled to the easy transfer of relevant documents. Thank you very much for you all your help.
We would highly recommend Baker Ashley Solicitors. We received an excellent service even through tough times with lockdowns. Everything went through quickly and with no stress to ourselves. I would like to thank Lisa and her team once again for all their hard work.
Excellent service and support. We had a really difficult transaction (due to the other side) but Lisa and the team did everything they could to get things done. Responded quickly and always answered the phones to questions. Thanks
Thank you so much Delyth and Arran for your help selling my sons property. You have both been a pleasure to deal with and we wish you well for the future. You did really well considering the short timescale and Covid 19.
As first time buyers Baker Ashley made the very daunting process of house buying straight forward and a lot less stressful than we anticipated. The team were extremely helpful and always available to help with any queries, and the online progress tracker was always kept up to date so we were always kept in the loop. Thanks to Delyth and Arran for their hard work especially during these difficult times.
Thanks to Baker Ashley I managed to buy and sell during these unfavorable times, a special mention for the lovely Delyth as she and her team were great and to the telephone receptionist for being good at her job and charming also.
As a first time buyer I used Bakerashley as my solicitor. The experience is very good and I liked the friendly and professional work. My special thanks to Delyth for the hard work and effort during the process and especially at the end. Would definitely use again.
I used Baker Ashley as my conveyancers as a first time buyer. Cannot fault them at all, Delyth. Arran and team were brilliant from start to finish. They were efficient, and kept me up to date throughout the process, explained everything that I needed to do, informing me about next steps etc. They filled me with confidence, and were always contactable. Would 100% recommend, and definitely use again where needed in the future.
Our experience with Baker Ashley was nothing less than superb. Right from the beginning, everything was clearly explained as to how the process would happen. The online tool they have to keep you updated daily when things happen is brilliant as you can see how far along you are, saving the need to chase them all the time. Saying that, if we did need to ask anything specific, we had very timely responses Lisa looked after our case and was brilliant. She always knew what was needed and clearly worked very hard on our behalf Given we bought our house with the added complications of Covid, it couln't have gone any better Would recommend Baker Ashley to anyone
Our solicitor, Lisa, and the support staff at Baker Ashley were excellent throughout the whole process. We were first time buyers and often had questions about the information we were sent. Lisa and Jamie were quick to respond to emails and always answered the phone. They were very efficient and got things done as quickly. Part of our deposit was gifted, which made the mortgage application slightly more complicated, but Baker Ashley handled it with no problems. The case management software that we were given a login for (Hoowla) was excellent and helped us to understand where we were in the house buying process and what still needed to be done. We felt that they were very reasonably priced and would definitely recommend them to other first time buyers. Thank you to Lisa, Jamie and the team at Baker Ashley Solicitors.
Emma and Cerys were very helpful and efficient. They explained everything and talked things through with me. They kept me updated throughout and things were sorted quickly. They were very patient and understood my situation.
5 Stars to reflect the key elements of expectations which were all met without fault. Value for money on fees, no delays (or evidence that the conveyancer has an unmanageable caseload), prompt and pragmatic advice on tricky issues, and able to keep cool head and manage demands of all stakeholders. Personally very impressed with Lisa Alpin and indirectly with Baker Ashley whom she represented (with some of her colleagues). We will certainly come back.
Although our sale was complex, Lisa dealt with everything brilliantly. The whole process was easy to follow and communication always prompt. Could not ask for more.
Baker Ashley offer a good service for a reasonable price. Despite everything being online it was relatively easy to sort all the paper work and everything out. The online case system is helpful to see the progress and what is next. The only negative was that they didn’t respond to emails much, I would have to call to get a response and communication in general is a bit poor. As a first time buyer I was left a bit confused as they weren’t always clear. It would’ve been really helpful for them to have been more detailed and respond my questions via email when I asked them rather than ignore them and do the minimum required. Anyway they got the job done and the process only took around 10weeks.
Delyth was excellent. The process of moving is always stressful but she dealt with the legal side of things in an expedient manner and was highly proactive. Furthermore, whenever we spoke to her over the phone, we were always reassured that everything would work out despite delays caused by the seller
We dealt with Ms Aplin in Bakers Who dealt with us buying a flat Very professional and kept us updated in every step of the process Highly recommended
I used Baker Ashley, based on their low quote compared to other competitors. I am pleased with the overall handling of the sale of our property. The case was handled by Delyth Thomas, who was always easy to contact and the process was straightforward.
We had bought our first house with the help of Delyth at Baker Ashley, and found her to be helpful and efficient, especially as the whole process took place during the Covid period. We really liked the tracking tool and we found the process much more straight forward than we thought it would be thanks to the team.
Duncan Wilson
Nov 22,2020Delyth and the team where fantastic. We had a complicated sale, to Delyth it was a breeze in the park nothing phased her at all. I know it's early but we wish all at Baker Ashley a wonderful Christmas and thank you for everything. Duncan & Heidi Wilson.