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Reviews 741
Customer
Aug 08,2024Great service helpful and friendly without the pushing salesman approach
Michelle Courtney
Aug 07,2024Walked in unsure of exactly what I was looking to purchase. Aaron was very patient and polite, helpful without being pushy, and able to provide answers to all of my questions both about the sales process and specifically the car. Followup service was timely and caring.
Tim Wilmot-Smith
Aug 07,2024I recently purcahsed a Kia Sorrento from Kia in Bedford. From my intial enquiry to the collection of my car I can not fault the team at Kia Bedford. Luke guided me through all the options and at no stage did I feel like I dealing with a sales person more akin to a personal consultant on cars. He even call me after a week to ensure everything was OK and if I need any help on the multiple car settings to just pop back. I must also give a shout out to the Customer Service Team .. Again with no sales pressure, Linda guided me through all my future service options which are key to ensure the validity of the 7 year warranty . This was not required as I had already purchased the vehicle but shows that true customer care still exists when so many business just take your money and then close the door. Well done Team Kia Bedford. Tim
Paige Mitchell
Aug 07,2024Jack was wonderful he made sure I could get my car as soon as and in perfect condition. Explained everything with detail so I new exactly what I was doing.
Tony Knight
Aug 06,2024I purchased a Kia Sportage GTS automatic 2020 from an independent dealer. I have had a few issues with my new car which I chose to take to Bells Kia of Northampton and have to say that the service has been exemplary. They have gone above and beyond to ensure that to ensure that all of my issues have been resolved. Steve the Service manager personally attended to my issues on a couple of occasions and took the time to talk to me and explain everything they were doing to resolve the issues I reported. I would not hesitate recommending Bells Kia Northampton for their excellent customer service and maintenance of my vehicle. They are certainly excellent brand ambassadors
Colin
Aug 06,2024I took delivery of my Niro EV today (my second Niro). Gary Page handled the sale from the initial enquiry through to handover in a thoroughly courteous and professional manner. Excellent in every respect. Thanks Gary and Bells.
Clifford Beal
Aug 06,2024I found Aaron very knowledgeable about the car and able to answer all questions so that they were easily understood. The paperwork was completed without any problems and the practical explanation of the car carried out so that I understood all the details of the car. A happy and professional experience.
Charlotte
Aug 03,2024Just bought a Kia Sportage and picked it up today. Gary who was our salesman was really good, patient and helpful to me. I didn’t feel pushed into buying the car at all. very pleased with the garage overall.
Kathryn de Vries
Aug 03,2024We collected our new Kia today. The whole process has been totally pain free (apart from payment of course!) mainly due to the help and service provided by Gary Page who talked us through all the options and has helped with setting up the technology. We would highly recommend Bells Kia
Anton Rudgalvis
Aug 02,2024Took delivery of a new Kia Sportage yesterday. From the time we ordered the car (Feb 2024) until the collection date, Bells Northampton kept me informed of the progress of the order which was helpful. Big thanks to Jack Churcher for his time and patience in explaining the controls (there are many!) and for all his help along the way. Cheers Jack!
Linda Ashton
Aug 02,2024From the minute I sat down with Liam O'Leary at Bells Northampton I felt at ease. There was no sales pressure and his manner is absolutely charming. The Kia I was looking at was an automatic which I'd never driven and he patiently showed me how to use it. The test drive was perfect and with Liam's guidance I bought the Picanto. He is a charming young man and I'd recommend him to anyone. Thankyou Liam for a stress free experience.
Nicholas Chan
Aug 01,2024I'm a first-time buyer, thanks Gary thoroughly explained each step of the car-buying journey, from the paperwork to the financing options, willingness to answer all of my questions, no matter how basic, put me at ease and ensured I felt informed and empowered.
George Bedford
Jul 31,2024Great customer service with a full explanation of service findings.
Ron Ward
Jul 31,2024The attention and help given on our most recent was second to none as it always is. Our second car is 24 years old a treasured Volvo C70 which has been cared for by Bells for the last 20 years. Service with a smile and a cup of coffee why would you want to go anywhere else. Sure the car had a couple of problems. All sorted now, thanks. Ron Ward
Emily
Jul 31,2024Online booking made it easy to get booked in with a reminder and day before check in making the drop off quick and straight forward. I did an early drop 8:30 but car wasn’t ready until 4:30. Would have been 5 stars if the turn around was quicker. Polite and honest from Georgia informing me of any issues that had been highlighted with the choice to continue or go elsewhere. Video walk through of the service which was great to see and refer to should I need to in the future. Thank you
Darren
Jul 30,2024Got our first Kia from Bells Northampton today and received excellent service from our very knowledgeable salesman Jack Churcher . Thank you
Emily
Jul 28,2024I was really impressed with the service I received at Kia Bedford, when bringing in my car for a service. I had a great experience with Georgia, was greeted with a smile, very organised, offered to have my car cleaned and was called once my car was ready to be collected. When I arrived to collect my car I was greeted by Luke who I bought my car off over a year ago and he remembered my name and was asking how I was getting on with the car!
Claire Boland
Jul 27,2024I took my Kia for its first service on Friday 26th July to Bells of Bedford. The experience was seemless, and both ladies on the service reception gave excellent service and were very helpful. This is my 4th Kia from Bedford, and I can honestly say I have always had great service. Keep up the good work!
Clive Davies
Jul 27,2024Just picked my car up from Volvo Bedford ! First of all my car had not been washed and cleaned after the service ! No one had even noticed this had not been done until I mentioned it ! So I wait for over an hour to get this done to then find out the problem with the car had not been fixed and I have to return my car when someone knows more about how to service my car ! Thirdly the service warning light had not been reset ! I was thinking of buying a Volvo as a second car but I will not be doing this now !! p.s. UPDATE……I’ve just phoned the garage up to see why the windscreen wash hasn’t been filled either, to find out eventually……. THE CAR HADN’T BEEN SERVICED!!! Basically, it just sat at Bells for a day and they managed to change the windscreen wipers and nothing else!! Quite frankly, I’m lost for words!! 🤬
Vicki Irish
Aug 10,2024A huge thank you to Mark in the Volvo service department for getting my Motability XC40 serviced, MOT’d with a new set of brakes and arranging a courtesy car for two days when motability took their time agreeing to the work. Great communication and understanding when it comes to supporting motability customers.