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Reviews 741
Annie McK
Mar 07,2024Aaron was helpful and well informed through the whole purchasing process. He was professional but friendly and able to answer all our questions. He kept us informed during the order period and was easy to contact when needed, communication was very good. The garage was a pleasant environment and all the staff we met were helpful and cheerful. We are delighted with our purchase and the whole experience.Thank you Aaron.
Rowena Mottershead
Mar 05,2024A big thank you to Mark Knight, Bells Service Team Bedford, for his advice, support, understanding and excellent customer service. Mark took accountability, dealing with all of my queries efficiently, communicated clearly, responsively & professionally. Thank you.
No
Mar 05,2024What a wonderful experience. Gary was helpful, kind and respectful to me. He took me on a test drive. He was very good in explaining things about the car. I felt very comfortable with him. Ryan and Mitchell were also very kind and polite too. The garage appears to have very happy staff. Will certainly recommend them. Well done.
Peter Black
Mar 04,2024From the moment I spoke with Callum on the phone regarding my initial query to picking up my XC90 it was an excellent experience. Professional, polite and not pushy! Great experience. Loving my new car with the kids not fighting! Thanks Callum!
andy mobbs
Mar 03,2024Picked up our new car on Friday, everything has gone to plan from order to collection, slight delay on delivery date, which Jack forewarned us was a possibility from the beginning. A very positive experience throughout with Jack keeping us updated along the way. A family member recommended Kia Northampton to us and we will be doing the same 👍
David Neaves
Mar 02,2024Recently brought a volvo v40 from bells motor group at Northampton, callum was very helpful and the whole process went very smoothly
eric fox
Mar 02,2024Picked up my Volvo V90 on the 5th of February, handover was really simple with Callum Coles taking care of everything which made life easy, had one small problem with the vehicle which was rectified immediately. Great price and no pressure selling which makes for a nice experience.
Simon Chapman
Mar 01,2024I recently purchased a nearly new V90 Recharge from Bells Volvo. Callum Coles looked after me and was excellent throughout the process. After my initial enquiry Callum quickly arranged a test drive and was more than happy for me to go out in the car alone and spend as much time with the car as I needed to. I noticed a few, what could be considered "minor" issues with the car, but Callum was very attentive and was keen that everything was put right on the car. Bells managed to do a fantastic discount on the car as well as offering me the best part exchange number for my V60 - it really was a great deal. Once we had shaken hands on a deal Callum had all the paperwork uploaded into their electronic portal before the end of the day. It was very easy to sign / upload the required documents into the system. Having everything in electronic form makes documents much easier to exchange, share and archive. Callum handled everything quickly and efficiently on handover day but wouldn't let me leave until I was 100% happy with the car. Nothing was too much trouble. He was out with his polishing cloth removing any excess polish marks and he even made sure the car was fully charged. A very pleasant and easy car buying experience. Thank you Bells Volvo and Callum Coles!
Paul Lloyd
Feb 29,2024Received a good price for my XC40. Exchanged for a XC60. The experience was excellent all around.
Alan Harper Smith
Feb 29,2024Bells Northampton and in particular Callum Coles were excellent during my recent purchase of a Volvo XC60. From start to finish the process and customer service was excellent. Thank you!
Nicholas Smith
Feb 29,2024A big thank you to Josh, Mark and their colleagues in the service and workshop departments of Bells Volvo Bedford. Our repair was diagnosed and completed within a working day to enable our onward journey. I highly recommend this dealership following outstanding service.
Adrian
Feb 28,2024They were very helpful from start to finish especially Gary who who assisted us through out the change over. A very smooth process.
Louise B
Feb 28,2024Having had a disappointing, verging on rude, response from the Kia franchise in Warwick I rang Bell's in the hope that they could help me. The issue was a missing locking wheel nut key - missing as it wasn't put in the car when I bought it a year ago. From the moment he answered the phone Chris couldn't have been more helpful. It was a very simple process (for me anyway) to get a replacement and I picked the key up two days later. Again Chris made this process very easy, confirming that he had got it and letting me know where exactly to go when I arrived at Bells. Good customer service costs nothing but is so important and Chris is a brilliant example of how to look after customers.
Nick Clo
Feb 26,2024Bought a nearly new car from Bells Kia Northampton and it was an entirely easy and refreshingly unpressurised experience. Gary, our sales exec, was welcoming and knowledgeable and arranged an immediate test drive. He was able to answer all our questions about the car on the spot (there were many - the Kia has a lot of tech and options!), save one to which he immediately went off to find the answer. All the admin was completed efficiently and swiftly. A completely positive experience.
Leigh Ollerenshaw
Feb 25,2024Very helpful team and took the time to explain my options and accommodate my needs. Linda was particularly helpful making multiple calls to keep me updated.
Michele Leaver
Feb 24,2024Myself and Hudband went to enqire about a Mobility Car. We ended up at Bells motor group. As we walked in a Guy asked if he could help, we learnt his name was Aron. We explained what we wanted and he went through all the options with us, he took us outside to show us one of the cars thst we had chosen. He was very respectful and polite from walking in the showroom right through to picking the car up today 23/02/24. He even went through all the stuff on the car again today on picking our csr up, he told is anything at all just to give him a ring. There should be more people like Aron when going to find out about a Mobility vehicle, he was certainly full of all the information needed and very helpful
Mark
Feb 22,2024I cannot express how good the service department is in this dealership. I have numerous cars to look after of varying manufacturers. So i deal with car dealerships on a regular basis. Never have i known it for a dealership to be as responsive and empathetic than Bells of Northampton. I generally would need to chase a dealership to book, get a progress update on and receive an invoice, even the high end, dare i say it, German car manufacturers, are extremely poor at this. Bells Northampton restore my faith in the motor trade as they just excel at looking after their customers. Amy, Taylor, Adele and Banita, keep doing what your doing your a credit to Bells Northampton. Your service skills put other dealerships to shame.
Darcy Medwell
Feb 20,2024Excellent experience and service as usual from Bells Kia. I had a minor issue which was covered under warranty. The reception and admin team guided me through the process and it was fixed without any issue. I also purchased my car here and go annual service. Great service and aftercare would highly recommend
Nicola Sounes
Feb 20,2024Ricky at Kia was great, very knowledgeable and made our purchase a very great experience. Right from reserving the vehicle through to collecting and showing us all of the features of the car. Couldn't recommend more.
Amanda Harding
Mar 07,2024Gary at Kia Northampton was really nice, helpful and knowledgeable. He made the whole experience of part exchanging and buying a new car really easy. Thanks very much Gary