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Reviews 874
Sam B
Feb 28,2025First time using this company but the product was of excellent quality and good communication with respect to delivery timings.
James
Feb 20,2025Fantastic service. Bed was a good price, delivered quickly & delivery men kept me up to date on the delivery.
Adam Kelly
Feb 18,2025This is the third bed and mattress we have bought from British Beds Direct. Really easy, proactive service. The family are very happy with their beds
Richard
Feb 09,2025Delivered as advertised.
Jack McCabe
Feb 09,2025Good quality, delivered quickly and good delivery service
Nicholas
Feb 03,2025Very happy with the service given by this company. Ordered online and recived delivery promptly, can’t fault service and very pleased with the new bed and certainly would use again.
Nicola Fletcher
Jan 29,2025Product choice was great. Product was delivered promptly and to the room of our choice without any problems. Very happy with the product - exactly what we wanted.
Helene
Jan 26,2025Ordered a floor standing headboard which was reasonable priced, received a telephone call a few days later to arrange delivery. On day of delivery received a call advising of exact time of delivery. Excellent good quality headboard
jenna Hadgraft
Jan 25,2025Had my bed delivered today from purchasing the bed to delivery the communication was brilliant delivery was fast . Great delivery drivers and perfect bed Thankyou
Joanna
Jan 21,2025Excellent customer service and strong, sturdy bed. Very comfortable.
customer
Jan 04,2025Mattress has been great for the past year, really impressed with the quality :)
Paula Williamson
Dec 01,2024A very smooth experience from start to finish. Great customer service and the delivery was great too. Bed exactly as described.
Jenny Briston
Nov 19,2024Customer service was great
Mr Lyon
Nov 07,2024Delivered on time per email no issues , beds good quality for price paid. Only issue we have is with it being an ottoman bed needs weighting down otherwise opens on its own.
Clare S
Nov 01,2024Excellent customer service, we were kept informed at every step of the order. This was the third time we have used this company and will definitely use them again.
VAL Wolverhampton
Oct 31,2024We’re previous customers so happy to return. This order was for an end lift bed base so a little more complicated than previous orders. Received all notifications in a timely manner and order was delivered on time. Item was exactly as expected. The only reason that we haven’t given 5 stars is because the on line instructions for making up the base caused confusion and necessitated calls to customer service. They need updating and /or customers need the video that we were subsequently sent. This was extremely helpful. One of the legs also arrived smashed but more were sent out quickly so easily resolved. Otherwise really happy.
Maria Guirao
Oct 30,2024Customer service was excellent. The product was excellent. I'm really pleased with the blanket box and the whole experience. Will definitely buy again.
Jeff Stevenson
Oct 30,2024Very pleased with look of bed and mattress comfort. Pretty straightforward to assemble although delivery people can assemble at a cost.
Ali
Oct 25,2024I purchased the bed and a headboard . Photos looks perfect and super high quality. Products are not that . There is no attention to the fine details in the finishing. In addition the starting point on the padding of the headboards are too high. Needs to always be covered with the pillows else it looks really akward starting 20 cm above the mattress !. I have requested for the headboard to be replaced and they offered that at a riddclous additional fee of 230 on top of everything that I have already paid. I wouldn’t recommend them at all. If your option is between them and IKEA , maybe . Else I would take my business elsewhere !
Unit 1A - 1D, The Hill Top Estate, B70 0TX, West Bromwich, GB
http://britishbedsdirect.co.uk
Selina
Mar 03,2025Third time using this company. Needed a single bed for a parent moving into a care home. As previously an excellent service from start to finish, telephone call to confirm order in detail, delivered within the time frame, good communication. Good quality and is perfect for what we wanted.