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Reviews 228
ali ashouri
Apr 24,2025The booking process was so professional and fast. I would like to specifically thank Sam Miller, who was super helpful with all of the details. He called me many times to make sure everything was ok. The drivers were on time and so friendly. The whole service was amazing. We will surely use this service again.
Rachel
Apr 12,2025NEVER BOOK WITH BUS ROUTE. Not only did they provide the driver with the wrong number of passengers, they also told him to pick us up at 11pm rather than the requested 11am time. They tried to blame me for this, despite the fact that I had screenshots of our conversations. Their “solution” to the mix up was taking us half the way of our journey and then stranding us. When trying to contact the complaints department, they don’t let you talk to anyone and say that someone will contact you within 2-3 days… it’s been a week and I’ve still heard nothing. It’s a joke of a company. I cannot emphasise enough, never book with bus route.
Jocelyn Ma
Mar 20,2025Going out by buses we always have either roads' traffic and late to somewhere, then when there's no traffic THE BUS STOP TO LEVEL THE TIME you would have joy to get to the destination early but NO you waited on the bus this is the service !
Jasleen
Jan 17,2025Dephanie has been very polite, patient and helpful in booking a trip with Busroute. Excelled customer service from her!
Marilynne Raybould
Jan 06,2025Excellent service from BusRoute. I took my whole family, which includes 7 grandchildren, to see the pantomime in the New Theatre in Cardiff. A local driver picked us up at 1 pm and dropped us off at 1.30pm, allowing plenty of time for the children to have 3 rides on the carousel before going into the theatre. He was right on time after the show. We were delighted. Lovey clean, comfortable minibus and excellent communication throughout. Can’t praise this service highly enough. Marilynne (Newport)
Adam
Dec 27,2024Great at sorting and the driver was fantastic. Arthur was a real help.
Lucy
Dec 21,2024I had to find a minivan to take 8 people across London and found Busroute via Google. From my first interaction with them they have been helpful and efficient. Dephanie was my point of contact and was extremely nice to deal with - competent, polite and very helpful. Both drivers were nice, on time and great drivers - this was a five star experience from beginning to end - thank you!
jeff james
Dec 12,2024We had our transfer with bus route to Heathrow Airport the bus was on time and Hannah our driver was very polite and got us to the airport on time we will definitely use bus route again
Ameed
Dec 07,2024Zammy provides excellent service with great communication from beginning to end, making them highly recommendable. I received a quick and reasonable quote from Wendy, and the driver's communication and punctuality were impressive. The driver went above and beyond, making the experience even better than expected. The staff is responsive and helpful, ensuring satisfaction throughout. Special thanks to Ateeq and Jessica for their professionalism and understanding during a recent journey. I'll definitely rely on Zammy for future needs. 4 stars!
Muhammad Osama Mansoor
Nov 27,2024Highly professional and efficient.
Amy Washington
Nov 27,2024Great experience. Highly recommend.
Yaman Wahbi
Nov 23,2024Professional and Efficient! From start to finish, the service was outstanding. The staff was polite and knowledgeable, and the driver made the journey very pleasant. Couldn’t ask for more!
Sahal Manzoor Hussain
Nov 21,2024Excellent Service. I highly endorse them.
Waleed malik
Nov 21,2024Booked a mini bus for airport transfer for family, communication was amazing, they arranged for driver with display card with passenger names on arrival at the airport. I was really pleased for them arranging for flowers for me on my request (paid extra) to be given to my family on arrival. Fantastic company and will defo use again
samuel burden
Nov 04,2024Top service from busroute.. very helpful and made the experience effortlessly... Will be using again 👍
adam
Oct 28,2024This company emails our business constantly every day. We have tried to call and email to be removed from their list but they ignore what we are saying very poor business practise
Casey Goodhew
Oct 28,2024Dianna was super helpful and proactive in finding a suitable price and making adjustments as needed (I increased people and luggage during the quoting process!) Driver was good and minibus was in generally good condition
Allegra
Oct 23,2024It was easy to book and get all the details confirmed with Bus Route. Jessica was helpful on the phone and confirmed all details with me and provided the information and quote in an email quickly after our discussion.
Emily Bowler
Oct 14,2024Great customer service , great communication from start to finish . The driver was a really nice guy and I couldn’t recommend this company highly enough ! Will be using for all of my future needs
167-169 Great Portland Street, W1W 5PF, London, GB
https://Busroute.co/
Barry Downes
Apr 24,2025Great service. Even though our ferry was late our bus driver was very welcoming and helpful. On our return trip our bus driver arrived well before departure so there was no pressure on the group. Good value for 34 seater bus having shopped around.