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Reviews 854
Kathy
Apr 13,2021I received the BEST service. Bonnie was very helpful and great to work with. She provided a lot of information and care. BIG thank you.
Candace
Apr 13,2021Rob jumped right in and took control of a very stressful situation with is exactly what I needed. His expertise along with his compassion was a pure blessing and alleviated my worries. He followed up with me daily, he also advocated for my dad during care/discharge planning meetings. Rob always had my parents best interests at the forefront. Care Patrol is on point and I would recommend their services to anyone needing help with elderly care planning.
Stephanie
Apr 13,2021In March, my mother found herself in sudden need of custodial care (with limited time to identify, vet, and secure placement in a home before being discharged from a skilled nursing facility). Thankfully, I was both recommend and encouraged to contact CarePatrol, and I had the opportunity to work with both Reza Mir (for Orange County) and Diana Ramirez (Riverside Country). Through Reza's meticulous guidance, patience, and education, I was able to understand exactly what kind of care options I needed to consider for my mother, and what was possible within our given budget. Within a day, he was able to source several quality homes in Orange County, talk me through the pros and cons of each, and answer all my questions about the process. He made time for me, day or night, and even attended some virtual tours with me when asked. Reza continues to check in to see how me and my mom are doing. When it was clear that Riverside County was going to be a better location for my mother, Diana swooped in and saved the day -- finding another set of affordable options that matched my mother's needs and budget (again, all within a day). She helped me set up virtual tours with nearby homes, also was quick to answer my questions, and helped coordinated the paperwork on our behalf once we made a decision. She even visited my mom after she was admitted, and continued to check in with me to assist with any concerns or issues. I will likely use CarePatrol in the future and would absolutely recommend their support to friends and family. I am so grateful a service like this, and agents like Reza and Diana, exist. They're lifesavers. :)
Susan
Apr 13,2021Alot of questions I failed to ask, that I am NOW aware of to ask! Wish CarePatrol asked various QUESTIONS for me! These Care Centers SELL hard & present a ROSEY picture during their sale. However, once a resident arrives, it's different story! WISHED to have thought to ask JUST one (1) serious question? Is Facility FULLY staffed at 100%???? How OFTEN is there turn over? How long has Director been with Institution? Has Covid-19 effected turn over? Is facility forced to hire care takers that are new to the industry due to limited employment interest due to Corvid-19?? ALL these questions makes a HUGE difference in the CARE of your Parent! At Cadence Living Huntersville the turn around in ALL Staff, from Directors, Activity Director to Cook to Indivdual Care Taker, is: Days, Weeks, to 2 mos to 1 year! LOTS of issues to work out!!!. I've had to ask 4 times for several things; Took 2 wks for the following (as provided NO CHECK-IN Information Documents, only sales). Such as..."Weekly Menu", Salon Visit, No real help with Dad to dress in AM; out of PJs, Matching Shoes. Receive photos of other residents, seldom photo of Dad with fellow Memory Care residents that are in his Assessed Level 1. The Patient Portal App. of Daily schedule for Dad says "Out Door Nature Walk at 4-5pm". This ONLY occurred once. IF things dont improve in the next 6 wks, Dad is relocating. His happy postive attitude during this HUGE change in his life just crashed after 2 wks due to waiting for several events to occurr; hair cut & pedicure and specially NO dinner on Easter at 5/6pm due to NEW care taker and shift change; staff communicating poorly! Dad's Trust level is being lowered as something else is happening inside & improvements are NOT being made on a timely bases....due to numerous new staffing that continues to fail. Best Regards.
Jason
Apr 13,2021Care Patrol was excellent in helping my family and I find the best possible assisted living home for my mother. Scott Dow in particular was stellar and went above and beyond to assure my mother got the care she needed and even helped in picking up furniture to bring to my mother's new apartment. Would never hesitate to use Care Patrol again and would recommend them to anybody.
Maria
Apr 13,2021I was looking for a good place for my mom in Arizona, but I live in Oregon, so calling Anthony Black was perfect. He was very available on the phone, recognized our time constraints and worked quickly to find solutions. Anthony understood our needs. As immigrants from the Philippines we thought it would be best for our mom to be in a Filipino group home so that she could speak her language and eat traditional foods. Anthony found a lovely place in which the caregivers were a family of Filipinos.
V&J
Apr 12,2021Provides an essential service to the community...Thank you
Mark
Apr 12,2021are a great help
Pat
Apr 12,2021The facility that you recommended was excellent and I feel comfortable that the the gentleman is secure and being well attended to.
Julissa
Apr 11,2021Sierra was extremely helpful and patient throughout the process. Always available and willing to help however she could. She found me the best place possible for my Father and couldn’t have done it without her and Carecredit.
bkielty
Apr 10,2021Melanie Lockerby of CarePatrol was absolutely invaluable in locating a suitable assisted care facility for a friend diagnosed with dementia. She knew how to interact with all parties in a professional and knowledgeable manner. We were operating in a very tight time frame and Melanie came through for us and our loved one.
Michelle
Apr 10,2021I have worked with Care Patrol in the past both professionally and personally in several different states. I would highly recommend this company to anyone searching for private care or a retirement community either for respite or long term where one can age in place. Their services have been consistent and professional. Our advisor, Scott Dow was a wonderful advocate as we attempted to locate a facility that best served our loved ones needs. He took the time to get to know our family and even toured facilities with us. Scott became a major part of our team as we transitioned our family member to her new home. He went above and beyond in ensure every detail was addressed. We always felt we were in good hands during this challenging time as most of interactions were done miles away. We can never thank him enough for his kindness and support!! Thanks Scott!
Ricki
Apr 10,2021Eric Klein was outstanding and I will always refer him to those in need. He is amazing.
Steve
Apr 09,2021I received a pamphlet for CarePatrol when my mother was in the hospital and the case worker said they were honest and helpful. I was matched with Sara based on my part of the city. On our first call, she asked a lot of questions and got a lot of information about my moms situation. In addition, she referred me to another company to help with VA benefits. Sara was quick to respond to voicemail and email questions I had and provided great followup. I was hopeful to find a smaller community with more personalized service and Sara found a few. I doubt I would have found them on my own. She was able to arrange video visits and helped match us with a home. Sara saved me so much time and effort which is very appreciated as I was very stressed working a full time job and trying to arrange memory care with the proper services. I can't thank Sara and CarePatrol enough. I appreciate that Sara does not work on commission so she is not swayed by a bonus offered by the care facility, this is a big plus.
Kim
Apr 09,2021Linne Robb was so helpful. I could not have done all of this paperwork and stuff without her. I would recommend CarePatrol to anyone. It was a life saver and she was always a good listener and cared about what happened to my mom. She always answered her phone too. That's a pretty big deal when hardly anyone else you call answers their phone.
Mike
Apr 09,2021We could not have asked for better assistance than we received from CarePatrol in finding an assisted living facility for our father. Our father's needs were carefully considered and we found a top, local facility that we were happy with. We feel very fortunate to have found CarePatrol to help guide us through the process.
Richard L. Olson
Apr 09,2021Jane Nichols and her team have been absolutely awesome! Truly a pleasure to work with. This is a great company to have as support and direction when trying to help family in their time of need. Jane has been a ray of sunshine in an otherwise dismal situation with my father and his wife. She works tirelessly, even during times when I believe she is off, to make sure families are progressing in a positive direction. Many thanks to Care Patrol and everyone involved. Sincerely, Richard L. Olson.
Anthony
Apr 08,2021I had the good fortune of working with Care Patrol‘s Jodi Lewis-Smith on finding a place to live. Care Patrol sorted through my financial resources and recommended Allegria At The Fountains. Jodi Lewis-Smith personally worked with me and found the right senior living community. Jodi could not have been more spot on. Due to Jody‘s attention to details she found the perfect community for me. I couldn’t be happier. Thank you Jody for all your efforts.
Linda
Apr 08,2021Theresa helped me so much during this process of finding an AFH for my dad. She kept in contact with me and emailed me. She got right on what I needed for my dad. He needed to move really quick so she made me a priority. I really was appreciative of her caring about my situation and dedication to her job. Thank you, Linda Smith
John
Apr 14,2021Sandi was blessing for us. She provided a lot of information, in a timely manner that was not overwhelming. She listened a lot to what the circumstances and needs were, and gave us access to virtual tours and system virtual meetings to hear providers Sandi thought could meet our needs. She was always accessible (even after hours) and followed up after we made our choice. In short, our trust in her was justified.