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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
customer
Feb 23,2025Mike was efficient and patient in explaining how the system works.
kenyatta davidson
Feb 21,2025I just got off the phone with Travis and also his staff Miss Marcia are you all best employeesI have been with this Company for a long period of time and for the first time in a long time I finally got a hold of someone that was honest and knew what they was talking about and very knowledgeable keep staff like that and you all will be number one. They need a raise or higher position so they can train all y’all staff to be like them.
Benjamin Zimmer
Feb 15,2025Avoid this corporation at all costs! Their equipment is not as good as the self-installed options (like Ring). And they are not interested in trying to compete and get better. Instead, their business model is to trap people into 5-year contracts, which they do not provide ANY way to get out of, without buying out the entire thing. Their contracts are 5 years, but their warranty on their products is only 1. That should tell you everything you need to know about what the next 5 years of your life will be like if you make the mistake of signing anything with them
Nse
Feb 14,2025Caleb is an outstanding Rep who is very knowledgeable. The company is very blessed to have him. He has a lot of patience as well to have taken time to answer my questions. Thank you Caleb!
Maria A
Feb 13,2025The technician, Pedro was professional respectful and patient. He took his time to explain not only the system but also ways to improve my home security. I am very happy with the security system and have upgraded several components to enhance security
Reba Wright
Feb 11,2025Jamie was patient, professional, and courteous as she resolved my issue in a timely manner.
Sonja J
Feb 11,2025It’s refreshing to have someone listen and take the time to explain your options. Jason Scranton, CPI representative did just that and I was appreciative of the time he invested in me being knowledgeable of all of my options. In today’s culture, you don’t often get excellent customer service.
LBO
Feb 10,2025Noah did a very thorough job. Showed up right at 12, and stayed until the job was done.
customer Larry
Feb 09,2025On time and well trained
Trubrit
Feb 09,2025Both Christian and Brandon were very efficient in setting up our system. Very knowledgeable and answered all our questions. They took the time to go through the Panel with us and set up the App. The App is very easy to use. Information easily accessed from the Dashboard.
Nana Susan
Feb 07,2025Aaron is an outstanding technician. He crawled in my attic to find the best location for my outdoor camera, explained each step for installation, and made recommendations for follow-up. He is a knowledgeable technician and a super polite, kind, helpful man.
Latasha Crawford
Feb 06,2025It was a smooth process
cusomer
Feb 02,2025My technician was very thorough and took great care with changing the equipment. He was so polite and took great care of the home. I appreciated his knowledge of the equipment and care of the home.
Gary Pheasant
Feb 01,2025Travis was very professional. He clearly examined why installing cameras was more complicated then expected and we would need to consider other options
Kelly
Jan 30,2025The representative was very knowledgeable and she took her time. She went through every detail of my account. Very patient and pleasant
Frank Eaton
Jan 24,2025From the very start, we realized that the CPI sales personnel along with other personnel is a very professional security company! They explained and presented their security system, along with various options, that fit our needs as to the system we needed, not what they could sell us! The technician was outstanding throughout the installation. Very professional, neat and very thorough.
customer
Jan 21,2025The service tech was very helpful and was very nice.
Kimberly Dyer
Jan 19,2025Ryan was very professional and answered all my questions. Showed me how to do everything! Changed all the batteries out and left me with a few extra. Great guy!
Love to Smile
Jan 16,2025I did not like my experience with Emily, the rep. I was scheduled for a call at 5:30 to see if we could fix my doorbell. The rep called me at 6:30, which was an hour late. We were sitting down for dinner so I told him that we had to reschedule. We rescheduled the next fay for the same time 5:30. I got the call from Emily with CPI at 5:25. I told the rep that I was 2 minutes away from my house. Based on her response over the next few seconds I felt like I was an inconvenience to her. I quickly explained that she was 5 minutes early for the call. Her response was I was scheduled for 5:15 and not 5:30, AND that she had another call at 5:30. First, she is 10 minutes late (if my appointment was really at 5:15). Second if she has a call at 5:30 why is she calling me at 5:25. After I got to my doorbell, which was before 5:30, we tried to correct my problem. I felt like Emily was very condescending the whole conversation. She did try to troubleshoot my problem, but I felt like I was asking to much of her. At the point that she told me to unscrew the doorbell, I told her that I would prefer to have someone to come to my house. If I'm paying CPI for a service, and I'm not going to repair the problem myself. Since we upgraded our system to the camera and doorbell, we've had a whole host of problems. If I had to do it over again, I would NOT do it.
Miss
Feb 25,2025Kesha’s customer service is what made my experience excellent. She didn’t make an assumption, she asked clarifying questions and she provided troubleshooting solutions that were not previously provided for the issues I’ve been having for months. If I wanted to leave CPI, she is what kept me as a customer because of her EXCEPTIONAL customer service.