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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
William Matthews
Jan 10,2025The technician was knowledgeable in during the installation. He was friendly and considerate in answering my questions. He was quite pleasant and professional the entire time he worked on my installation. I have been with CPI for about 20 years and will not consider any other company to meet my security needs. They have worked well with me through the years.
John FitzGerald
Jan 03,2025The representative listened to my concerns and allowed me to speak my mind and express my frustrations with empathy. My issues were solved in the short term, and a strategy for solving future problems was established.
Thomas
Jan 01,2025Installer was awesome. Explained everything clearly and made it easy.
Cindy Shank Johnson
Dec 29,2024Luke upgraded our system and did a great job. He answered our questions an was very knowledgable
Randy Raney
Dec 27,2024Friendly, professional, and very informative. Answered many questions I had. Great service.
Steven Radus
Dec 26,2024James was on time, inspected the entire alarm system, explained everything to us about the alarm system, and showed us how to work it. He did not leave our house until we demonstrated that we knew how to set the alarm, in it’s various iterations, and we demonstrated we knew how to set the alarm.
customer
Dec 25,2024Very professional, really enjoyed the experience. Provided great insight and information on security best practices and system operation.
Carrie Bitting
Dec 23,2024Amazing representative easy startup all working so well. Thanks
Michael K.
Dec 22,2024tech was great
customer
Dec 22,2024Efficient, friendly and thorough.
Sandra Link
Dec 22,2024Very clear install and instructions! Made sure we understood how to activate and disarm the alarm.
Jeffery
Dec 22,2024Bart and his associate that upgraded my system, added additional sensors throughout the home, and installed new cameras, did an Excellent job!
Roger Cohen
Dec 21,2024Easy to use and answered my question
Jeff Boyd
Dec 14,2024Ms Guzman was great! She was professional and seemed genuinely eager to help. She was able to make significant progress with my key lock within minutes of our phone. She was wonderful!
customer
Dec 12,2024Professional pleasant installer
Jeff S.
Dec 09,2024The tech was prompt, professional, and really worked within our timeframe. The internet tech was running late to install our services, and CPI worked along side him to get our services up and running that day!
David
Dec 09,2024The technician was very professional, he did a great job installing, explaining the new pieces I had added.
Scott Sweeney
Dec 09,2024I spoke with Malcom. He provided some of the best customer support I have experienced. Very happy with CPI
customer
Dec 09,2024Service person was punctual, thorough, accommodating, professional.
E Larson
Jan 14,2025The installer stayed late and in an ice storm to complete the install