To leave a review you need to be logged in
Reviews 476
thomas white
Apr 01,2022Easy, concise and clear. Good start to a great vacation.
Jamie B.
Mar 22,2022Very professional. Compared our prices. Great experience
Dale Horsley
Mar 19,2022If I could rate no stars would be better. Once they have your money there is no way to contact them. Will not answer the phone, just put you on hold for hours. Booked us in the wrong cabin after confirming it on phone several times. Worst company I have ever dealt with.
David Lamusta
Mar 16,2022This was one of the most positive experiences I’ve had in setting up a vacation. My agent was fantastic. We are so looking forward to our coming cruise.
Maricel Elizalde
Mar 11,2022I took a cruise with my family. We booked everything through Cruises.com. we had a really good experience. We called and their reps are extremely nice and professional.
Tony Almore
Mar 11,2022I truly enjoyed my cruise, the food was great, service from the crew was outstanding , must schedule another one soon. Absolutely unforgivable!!!!
Kim
Mar 11,2022I had a great experience booking my recent cruise through cruises.com. The process was easy, informative and seamless!
customer
Mar 11,2022Cruises.com is one stop shopping! You can find any and all cruise options for anyplace in the world, in one place. Being able to customize time, locations, dates, etc make it so easy !! And the options that are available is amazing. The customer service is also outstanding.
Rudy Duzant
Mar 11,2022I had one of the best experience Wasn't sure what we could afford However we're very excited of this trip On this enormous ship Have to get everything done the way we wanted calling back numerous times to upgrade and change it has been A great experience to be handled by this great crew
Karen Jean Kasopsky
Mar 11,2022Alma is fantastic she works with you explains everything. Crosses every T and dots every I. 2nd time we used her
Pamela Baxter
Mar 11,2022As a single Mom, who is putting two Sons through College, vacations are difficult to come by… until Cruise.com came across my screen. Fantastic & professional people who care & want you to have FUN!!! Thank you.
Matt
Mar 11,2022Overall very good Booking experience
Rick Smith
Mar 11,2022I will not use this company again!! Booked a balcony room, decided to upgrade, upgrade was handled, I paid for the upgrade then found out my upgrade has an obstructed view!! Called Cruise.com, operator told me that Carnival was closed when I called. I called Carnival they were open. But was told if I wanted to make changes I needed to go through my booking agent. Went to the chat with Cruise.com, she told me I had to call in, but there were notes from my previous call that said I did not want to be put on hold and that I would call the next day. I told her to go back and listen to the recording, I never said a word about being on hold. I call the next day and then after 2+ hours on the phone was told there is nothing that can be done. Carnival is out of space. Fine, refund my upgrade charge, buy me a drinks package do something for your customer. Nope, they don't care... Why was an obstructed view sold as a up grade?? I should have done this myself... Be Careful of this industry, they really don't care when they already have your money. Edit: Was asked to call to talk about experience but was given the number of a travel agent who could care less about what happened.
John Iammatteo
Mar 11,2022Cruse.com representative did not respond to you the problems I was having while on vacation. I had left numerous messages during the cruise without response. I also called when we returned home and still has not still not gotten a response from your representative. The problem was that we were not given certain amenities that were promised and then written matter. Please call me at 917-841-5832. I’d like to speak to one of your executives regarding this matter. At this point I will never and I repeat never use cruse . com again nor will I recommend it to anyone thank you
Nancy Slagowski
Mar 11,2022Lakecia was great to work with. We needed to add and change a few things, and she was personable and great at getting back to us!
Megan Harper
Mar 11,2022Everything has been well organized and well communicated. Jennifer was so kind and knowledgeable. Can't wait to book our next cruise with you guys.
Patricia Pasciutti-kaloski
Mar 11,2022This is second time we’ve booked with this travel site . They have always been very responsive and helpful with all of our inquiries .
Martie
Mar 11,2022The cruise was great; the excursion was not great. Plastic chairs, large dogs pooping on the beach; not the experience I was looking forward to. Also, our cruise was 10/20 - 10/26 and I still have NOT received my $50 Visa gift card. I’ve called several times and I get nowhere with the representative.
David Cooke
Mar 11,2022Andrea did a great job in handling all our request
100 Quannapowitt Pkwy, Suite 100, 01880, Wakefield, US
http://cruises.com
Happy cruising
Apr 05,2022Easy to use website offering excellent incentives. We received free gratuities and 2 free specialty restaurant dinners that we would not have gotten if we booked through the cruise. They even have options for excursions that are cheaper than through the cruise line and awesome resort day passes.