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Reviews 476
Linda
May 26,2022This was a great experience a very knowledgeable and helpful agent. I could not be happier...
Dan
May 20,2022I would give Alma 6 stars if I could. Excellent communication and patience beyond belief! Just an amazing experience for our first cruise!
Luan Hajnos
May 17,2022Amy was very knowledgeable and professional
JOANNE
May 12,2022I wanted a quick trip that didn’t cost a fortune and Lori found it. My fancy travel agent did not! She had knowledge and experience on multiple cruise lines and could speak to my concerns Joanne
Anthony Salinas
May 12,2022Not much to say did everything online waiting to see if I get a $1,500 paid Visa or not we shall see
Sony neumeier
May 06,2022Professionalism and superb customer service. The booking agent assisted me to reserve my cruise in less than 20 minutes. Thanks.
Russell Graves
May 05,2022Very helpful. Thanks.
sally O'Donnell
Apr 29,2022Carla Olson was awesome. She was pleasant, conscientious, and knowledgeable. She guided me through the process seamlessly, and covered all the bases. We can’t wait for our cruise! Thank you, Carla!
Michael Holt
Apr 29,2022Kudos to Ricky and Sheila at Cruises.com for getting our upcoming cruise on Liberty of the Seas. Very pleased with their efforts working with Royal Caribbean to make our vacation come to fruition .
PEGGY
Apr 28,2022Mark helped me get the best price for my needs. I called ncl to ask if I had a discount available they said no. When talking with Mark he found out I had a 10% discount avaiable. The was no pressure to buy anything I didn’t need.
T White
Apr 28,2022My name is Toni White and I am glad to tell you about my experience. It started out well (or so I thought). I called for the first time and spoke to an agent named Erika. She was extremely helpful in answering a LOT of my questions and was patient when being put on hold to reach my cruise mate for a three-way conversation. On April 21st, I was ready to book and asked for an 8:30 call in which I was assured she would make. She did not. I emailed and called. And emailed and call more asking for a call on the 22nd as well. No call back. I did, however, receive a standard (non-personal) email twice asking me to contact her. Still no phone call or email acknowledging my request to speak and book. May 9th is fast approaching at this point and I’m getting anxious about the price going so high that it would be out of my range thus canceling my trip. “One more try”, I said to myself but I need someone else. AND THATS WHEN I FOUND RICKY GIBSON!!! Being as transparent as I can, I admit, I started the conversation with a negative attitude saying, “If you want to hear my story, I’ll tell you but if not get me to your supervisor NOW!” Instead of returning my energy with more negativity, he subtly diffused my frustration and gently guided me “back to the light” with the perfect mixture of professionalism and humor. The end of the story is that both my friend and I are very much looking forward to our 4-day cruise to Mexico. Thanks to Mr. Gibson, the price suited us, we gained valuable cruising knowledge and have decided to send all our friends to Ricky to book their cruises. My advice to you: If you want to book and re-book clients, give Ricky Gibson a raise and a promotion! By the way, Erika NEVER called me back. You almost lost a customer.
CG
Apr 28,2022DANE was very patient and helpful. Thank you for hiring and training people who speak clearly, are kind patient and knowledgeable
John Epperson
Apr 24,2022On a Tuesday evening around 6:25 PM, I e-mailed our agent, Hilarie Wenzel, at cruises.com and asked her to check on last-minute availability for a cruise. She replied by e-mail shortly after 8 PM...and called me with our options at 8:29 PM. After reviewing it and deciding to book it, we contacted her again the next day and left her a voice-mail. Less than 10 minutes later...she called back and we got the cruise booked. THAT IS EXEMPLARY SERVICE!
Diane Roycroft
Apr 23,2022She was so helpful and took her time I never cruise before and had a lot of questions but she was so sweet and patient with me
Louis washington
Apr 22,2022Great job of explaining procedures and policies.
ANNMARIE SANTORO II
Apr 19,2022The girl on the phone was very sweet
George Kovtun
Apr 18,2022Heather Stone worked diligently to please my wife and myself. This is the 2nd cruise I booked through Heather. I will do it again
customer
Apr 13,2022I have hearing devices that don't allow for clarity over the phone, however, I was told I can only get help by a call. It was so hard. Understanding the words and was left on hold for over one hour! He said he would call me back and never did. I paid my deposit on the 5th and they wanted the rest on the 7th. Really no need for deposit. Will pay the rest by the 20th of April 2022. Cruises.com will probably not be used in our future.
Sherry Maavich
Apr 12,2022Worked with Johnny and the experience was so easy! Johnny was a pleasure to work with and as a first time cruiser I would use cruise.com again
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Lorrie Allen
May 26,2022Great help & support from cruises.com Just have a hard time figuring why with the Memorial Day Sale the price went up 2-3 hundred dollars! For what I was never told from cruises.com & Holland America