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Reviews 476
B
Mar 09,2022Would like to make others aware of their so-called "hold" policy. I placed a cruise on hold while I explored flight options knowing that if I could not find an affordable flight for my family, I would have to forego that particular cruise. Called back the very next day ready to book the cruise just to find out that the agent, Greg Kelley, put the wrong itinerary/cruise on hold for me and the pricing had increased. Silly me, but I fully expected them to honor the pricing seeing that it was of no fault of my own. However, the manager would not even play-back the recording of my conversation with the agent to verify that it indeed was a mistake on their end. I was told it was because I had not officially "booked" the cruise. So of course my response was...."isn't that the purpose of putting the reservation on "hold"...so that it locks in the pricing for a day or two until you decide"? I was told no, the hold doesn't do anything. So I asked, "then why have it and continue to promote something that is meaningless"??? So angry and so disappointed as this was the first trip my daughters and I would have taken since Covid started over 2 years ago. Now, because of THEIR mistake, I can no longer afford this particular trip as the price has increased significantly! Will no longer do business with them going forward!
Judy Connelly
Mar 03,2022Rhonda was beyond helpful. She patiently took the time to get me the best cruise deal possible. She also did an excellent job of reviewing all the relevant details of my cruise to ensure I fully understood all of the information associated with my cruise. I was very impressed with her professionalism.
Eleni Roros
Mar 01,2022Excellent service received from the travel rep. Great offers!
Tony Scott
Feb 27,2022The trav agent (Laura was very helpful setting up our cabins,and she was very professional.
Jaime Collazo
Feb 22,2022Cruises.com is my go to site for great cruise deals and destinations. The sites many cruise option's and professional customer service provided (kudos to my agent Terri ext. 76117), make for a pleasant cruise booking experience.
Alexandra Morales
Feb 17,2022Cruises.com is great! We've been booking with them over 5 years. All their agents are wonderful and so helpful. We love working with Amy Woodruff and Nadia Estiverne. Never had a bad experience with them. Thanks for helping us plan memorable vacations!
john wilcox
Feb 10,2022What a SCAM, Stranded in New York by Cruises.com. We booked with this company Cruises.com for a NCL Bahamas cruise, agent was helpful booking everything for us. With that said they booked us a flight that landed in New Jersey and booked us a hotel over an hour away at JFK, using toll roads at my cost of $150 to get from airport to hotel. If we didn’t use toll roads it was a 7.5 hour taxi ride.Then the travel vouchers they gave us were no good, we paid for transportation and got FAKE vouchers that the company would not back up even with their mistakes leaving us stranded across country in New York. We had to get all our ground transportation by our selves on New Years . Not easy to do and the stress well wow. Now they won’t give us our transportation money back and the agent will not answer her phone for at least 3 weeks now and still trying to get ahold of her. If you feel like getting ripped off then us this company…Scam alert with this company. Cruises.com is a rip off. When calling cruises.com they would not help at all and told me your on your own. Stranded in New York City by cruises.com. Update cruises.com reached out to me and asked for 24-48 hours to research and get back to me, well the 48 hour mark has passed with no one from cruises.com getting back to me. Cruises.com is a SCAM. Uber from hotel to port was $87 Taxi from airport to hotel $150 Fake transportation vouchers $75 The only way you can get Cruises.com to contact you is slam them on social media.
Consumer
Feb 08,2022It was very easy on my part I called David helped me and it was done!!!! I had tried to do it online for 2 days but it kept saying that I had to talk to someone the Norwegian website was all messed up it took David about 30 min to do the same thing as I tried but he did get through!
Ricky Hudgins
Feb 03,2022I dealt with Amy when I called to cancel an upcoming cruise. She was very professional, courteous, and knowledgeable. She explained the whole process including what fees I was responsible for that wouldn't be refunded, etc. Since I had a future cruise credit tied into the booking, along with the fact I intended to take a cruise in the future, she was able to assist me in re-booking a cruise for 2023. Kudos to Amy and Cruises.com for their excellent customer service! R Hudgins
Geeta
Jan 25,2022Excellent services assisted by Kim and kina from Atlanta
M. Krueger
Jan 22,2022Best price I found on the cruise line I like. It was easy to book and got all the information I needed.
Maureen Ciamarra
Jan 18,2022Evelyn Young was extremely helpful and in tune with our needs in booking a cruise. She went the extra mile to assure we were booking what We requested and what was the best fit for us. Evelyn is an asset to your company !
customer Jennifer Allewalt
Jan 18,2022Calling to set up the reservation for the cruise was difficult. We were promised a $50 Visa card for both parties that signed up for the cruise but could only activate one, which was disappointing. I hope the actual trip is much better than the preview
Cindy
Jan 06,2022Janet is fantastic! Super professional, knowledgeable, and extremely helpful.
Angie Chambers
Jan 04,2022John Tarantino is THE BEST AMAZING PEOPLE PERSON to speak with! He's unbelievably helpful with any and all questions! We LOVE talking with John. And plan to make all of our plans with him again!
Joseph Bosque
Jan 04,2022We been using Chuck for several years and he is always so helpful in booking our cruises.
Ricky Hill
Jan 01,2022Great service
Clayton
Dec 17,2021I was a little confused because I believed I was getting a larger on board credit, that’s why we signed up to go. You stated an on board credit up to $1500. Looks like we’re getting $50. Is this right?
Codee Anderson
Dec 05,2021False advertisement! They do not live up to their promises. I lost over 10 hours of work trying to fix their screw ups, and they still screwed me out of $200. Do not book with this company
100 Quannapowitt Pkwy, Suite 100, 01880, Wakefield, US
http://cruises.com
customer
Mar 11,2022Maritza was very helpful and knowledgeable.