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Reviews 476
Stephen
Aug 07,2024Willingness to work with us to make sure we got what we wanted
Pat Howard
Jul 30,2024Terri Whitmire was extremely helpful and well understood what we were looking for in a Caribbean cruise. She made the booking experience a delight.
Timothy Gengler
Jul 30,2024We had a very patient representative from Cruises.com working with us to can cel one cruise and reserve another. They were very knowledgeable and helpful as we went through the process. Highly recommend.
JOANNE FOLEY
Jul 23,2024Great rates & perks
Arlan Mitchell
Jul 22,2024They advertised a super low rate but would not honor it. No reason given.
Sueellen Williams
Jul 20,2024Ease of booking online, able to take advantage of specials.
Joseph Lambert
Jul 19,20243rd time we have booked and have always had a satisfactory experience
LisajeanFitzgerald
Jul 09,2024Great experience. Martin was a pleasure to work with. Very patient with us as we had to get additional info for some of the 8 folks we were booking on the cruise. Couldn’t ask for a better experience.
Bob S
Jul 09,2024True professionals. Knowledgeable and very friendly to work with. No waiting on hold to speak with a cruise agent. Definitely worth booking your cruise through cruises.com.
Donald Principato
Jul 02,2024Easy navigate website, fast and complete checkout With immediate follow up
Ilya S
Jun 29,2024Booked a European NCL cruise 6 months in advance with cruises.com, who position themselves as the 'experts'. 2 weeks before the cruise I got a notification from NCL saying there were some rules in effect and I needed to prove citizenship or residency in another country. I called cruises.com, and they connected me with NCL and confirmed that my documents were enough. Flew all the way from California, and got denied boarding without any refund. I wish I had booked directly with NCL and not had the man-in-the-middle called cruises.com who created all this mess and refused to provide a discount. Typical bait-and-switch appoach.
Anonymous
Jun 27,2024The reservation was tedious but expected. Needed to follow with Agrnt, who was great , but not assessable for folliwup. Spoke to another agent who made derogatory comments toward me & my original agent …. That was a huge turn-off. We will think hard the next time about using cruises.com
JJ Lee
Jun 13,2024Great to work with a true travel agent who understands my needs and consistently gets me the best crew state room for the best price. Maria is my travel agent.
Joe Shawcroft
Jun 07,2024Tom was very helpful and supportive.
tekvoodoo
Jun 04,2024Yes , I will never recommend using Cruises.com. This is my first and last time booked through them. The agent didn't know that MSC offers shuttle from Airport to Port Canaveral round trip. The dinner time Cruises.com Changed in MSC cruise never reflected in real time. We have to struggle to change onboard. He gave me misinformation. Seems like Cruises.com doesn't train agents or use unskilled employes. I have to change another agent after calling many times. It is a nightmare. It becomes a nightmare to change anything on our cruise programs through cruises.com. I would recommend cruise lovers to book directly from cruise line website.Because you are not benefiting booking through Cruises.com. I would look at the hot deals on their websites and then book from cruise line website.
Rodrigo Sanchez
May 30,2024Great price, but I don’t know what other fees I will incur. Or the onboard credit that I will receive. Also don’t know about cost for drinks or how much or how to pre purchase shore excursions
SUSAN RISCHLING
May 28,2024John was excellent. He listened to what I was saying and was extremely competent. I will do all my future bookings with him.
Khanh Lowery
May 18,2024Though their customer service rep was very friendly, their website is totally misleading. You need to read the fine print regarding the "gratuities for 2 included", which is only offered IF you call them directly to book NOT online. Who would ever think to do that?
Brenda Muller
May 09,2024The gal I talked to walked me through everything so far and was patient with me as I fumbled around trying to do what she said.
100 Quannapowitt Pkwy, Suite 100, 01880, Wakefield, US
http://cruises.com
Cateyes
Aug 09,2024The representative was great and so helpful. She was very informative and polite. I wish there was a discount price for children up to 17 years old., or students in general. There should be a discount as well for medical assistants and nurses as well.