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Reviews 476
Diane
May 04,2024Great and easy booking with your company. The best price available and extremely easy with your system. We will definitely use your services again.
Barbara
May 02,2024Eric answered all our questions. He was understanding when we changed cabins and even stayed over time to help us get the best deal which expired that day.
Lori
Apr 24,2024Alyssa was wonderful. She assisted in booking a last minute cruise when there were computer issues with the cruise line. Everything went very smoothly. I found her to be very attentive and friendly.
Candi
Apr 24,2024Vacationers beware. This is a highly fraudulent company that advertises bonuses that are not honored. They currently show a promo to pay gratuities that is complete rubbish. There are no caveats shown on their web-site promo banner but when I questioned their sales team, they stated that the promo wasn’t applicable to the cruise I selected. Would it be so difficult to tell the truth and note that the promo only applies to specific sailings, staterooms, etc???
AMO Music
Apr 23,2024I recently had the experience of planning a cruise through Cruise.com and feel compelled to share some insights that potential customers might find important. While the site initially appeared to offer competitive pricing and a wide array of options, I encountered issues with the actual costs versus what was advertised. As I progressed through the booking process, it became clear that the listed prices were not all-inclusive of the real costs associated with the trip. Additional fees, taxes, and service charges, which were not clearly disclosed upfront, significantly increased the total cost. This practice gave me a strong impression of a bait-and-switch tactic, where the attractive prices drew me in, only for the actual expenses to be revealed later in the process. This lack of transparency in pricing is disappointing and diminishes the otherwise user-friendly experience of the website. Customers should be able to trust that the prices they see are accurate and comprehensive. I hope Cruise.com addresses these concerns to provide a more honest and straightforward service. Until then, I advise potential customers to be wary and to thoroughly check all potential additional costs before booking.
Scott Miller
Apr 17,2024Mellissa Lemke is such an awesome travel agent. She is why I love using Cruises . Com.
Peter Zuromski
Apr 10,2024Alissa was very helpful setting up our latest cruise to Alaska. She was very patient and answered all of my questions. She is a very professional agent and knows her business.
Steve Falletta
Apr 09,2024Great first experience with cruises.com. Christina was outstanding in helping me book our next cruise. Very professional, pleasant, and knowledgeable with all the ins and outs. Thank you !
Phillip Plaisance
Apr 06,2024Just booked my first cruise with Cruise.com
Penster
Apr 06,2024Excellent listening skills and follow through from the agents. I was able to check all cruise lines for value and merits- and book a cruise all in one phone call. Agent helped me see deck plans and detail information on how to pick my room and cruise.
Suzie Mkandawire
Apr 02,2024Great customer service . The trip advisor was able to accommodate my time constraints for the cruise.
Lea Gorman
Mar 31,2024Courtney Donovan was a pleasure to work with. She was very helpful and knowledgeable. She went above and beyond to answer all of my questions.
Velma Pridemore
Mar 30,2024As always, Kathy Asher who's soooo patience and kind; always returning my phone calls; thank you! The best company to book your cruise with!
Gregory Cole
Mar 26,2024First cruise and it was fantastic already booked another trip. 🙌
Laura
Mar 26,2024Really easy to understand the booking process online.
Caroline ramsey
Mar 25,2024My representative Susan helped me with the entire process. Any questions I had she immediately answered.
Corrina
Mar 23,2024Had no problem finding a great deal. The agent Diane was excellent. Wasn’t planning on booking anything, since I was just looking. Ended up getting a vacation package in the time frame I wanted with one call.
Rod Logsdon
Mar 21,2024Very attentive to needs. Good incentives. Always return my calls in a timely manner. Highly recommend!
Mario Castellon
Mar 19,2024The lady that helped us was very helpful and kind
100 Quannapowitt Pkwy, Suite 100, 01880, Wakefield, US
http://cruises.com
k.a.m.
May 07,2024From start to finish, Yolanda explained everything in detail and patiently answered all of my questions. She was professional and kind. She made planning our cruise smooth and easy!