To leave a review you need to be logged in
Reviews 268
Claire Jones
Apr 13,2024Working with Amy Briscoe @ Dutton Gregory has been an absolutely positive experience, especially under the pressing circumstances we faced. After being let down by another solicitor, we were working against a tight deadline and needed someone who could handle our situation with both urgency and efficiency. Amy stepped in and handled everything seamlessly. Her expertise and proactive approach were evident as she navigated through our case with ease. We are more than pleased with the level of service and assistance Amy provided. It's rare to encounter such dedication and commitment. We extend our heartfelt thanks to Amy for her exceptional support and service. Anyone in need of a reliable and diligent solicitor should consider Amy Briscoe without hesitation. Her outstanding performance under tight deadlines and willingness to help is commendable and highly recommended.
William
Apr 12,2024Amy Briscoe from Dutton Gregory provided an efficient and professional approach. We used their services for moving house and we were not disappointed. Their quote was easy to understand, competitive with other companies and did not include any hidden fees. Amy was more than accommodating and answered any questions we had throughout the process. There was an app tool used in the early stages of the process to help make things easier when, for example, submitting ID. On the day of the move, Amy kept us up to date with how the finances were progressing between banks so we could time the removals. Amy has always gone the extra mile and we would recommend their services to anyone. Thank you.
jenny gittins
Apr 08,2024I was advised that Duttongregory would be a good company to help us with an eviction case of a tenant. I was advised it would be 3 to 6 months, this turned out to be 21 months and affected our health and tormented us mentally. The losses more than doubledwhat we expected and I think not think the content of work of solicitors warranted their fees We are a retired couple in their 70s and 80s
Barbara Moffatt
Apr 04,2024I arrived at Dutton Gregory feeling anxious as I was part way through the sale of my property. As soon as I arrived Olivia Shaw greeted me in such a way that I immediately felt confident. As the conveyancing proceeded both Olivia and Gayle hough worked together in a totally efficient and competent manner. As a result the sale proceeded with the minimum of distress. I cannot praise these people or the company highly enough I owe them a great debt of thanks
Miss Louise Brown
Apr 03,2024Amy was brilliant. She answered all my questions promptly and was very efficient. If buying a new build I would highly recommend Amy and Dutton Gregory. Thanks again.
IAN
Mar 20,2024Mr Guy-Marsh was very professional and showed a high level of knowledge and customer orientation. He also processed all enquiries via email (and telephone) very efficiently. Email replies were often received within a few minutes. Many thanks, Mr Guy-Marsh.
Mr Simon
Mar 19,2024Like having a "fire and forget" missile. Deadly once deployed, but not cheap. But you get what you pay for. Big up for Duncan Scott here. Efficient, self chasing and excellent legal knowledge, a mature strategic approach and exemplary client service. Gave me his mobile number and direct email so I could contact direct, no telephone trees, no call you back in a week, just simple, effective communication. Most importantly, he focussed on the task at hand and not the obfuscating and irrelevant trivia being put forward by other solicitors. Gets a thumbs up from me in handling a difficult and emotionally charged situation. Well done.
Reza Sa
Mar 18,2024I dealt with Tom Whatley and his assistant Oli Chandler for my property remortgage and I can say that they gave me the most efficient legal experience I’ve ever had. I was under pressure to exchange on a property purchase and they helped turn things round very quickly. They were also very helpful and communicative throughout the process. Highly recommended!
customer
Mar 12,2024My experience dealing with this solicitor was very good we provided the information we had quick returns to us Court documents were saved quickly and the outcome was very satisfactory for us all within a reasonable time scale
Arthur
Mar 08,2024We dealt with Amanda Watts and at times with her assistants who were all very helpful and got back to us when asked so cannot fault them. Our purchase was a difficult one for us and Amanda as our vendoe died days before completion but we got through it. Thanks Amanda
Theresa Gill
Mar 08,2024Property purchase completed in a timely manner with all documentation supplied electronically. Clear and full property report supplied.
MC
Mar 06,2024As a leading SME business broker we work with numerous solicitors on literally hundreds of transactions. It is rare to see the level of diligence, responsiveness and communication that Marc and his team provided. The clarity and professionalism demonstrated allowed all parties to progress quickly and smoothly towards a successful completion and a delighted mutual client. I would recommend Marc to anyone considering a business sale or acquisition. Mark Fitzgerald Cooke Intelligent Business Partners.
Mark
Mar 01,2024Great home move handled by Dan and supported by Olivia. This included sale and purchase. Exchanged ahead of timeframes and completed the week later. The app is good as well to see where my case was at. Whenever I emailed for an update or clarification of what certain things meant I was always responded to promptly. 😄
Clive Bryant
Feb 19,2024Mariam has provided us with a comprehensive understanding of the complex nature of our new leases in words which we could understand. Her patient and friendly manner has shattered the stereotype of what we think of as stuffy lawyers. Her detailed knowledge and advice has clearly been invaluable to us and we remain very grateful to her and Dutton Gregory.
Adrian
Feb 12,2024Amanda is prompt and efficient. Both times we've worked with Amanda the transactions were faultless. She is now officially "our" property solicitor.
Stephen Rylands
Feb 08,2024Excellent all round from Olivia and Dan
Ed
Feb 07,2024Great experience with Dutton Gregory. My flat purchase was handled by Kirsty Peto who I must say was absolutely fantastic throughout. Her sheer efficiency and communication made this transaction as easy as it could have been for myself. Dutton gregory themselves were also great, upon dropping papers into their office I was always met with a smile which goes a long way. I would recommend this company to anyone buying/ selling property and definitely Kirsty herself.
Kellie Gillies
Feb 05,2024We were in a situation that required legal advice with regards to CIL. We were recommended Xxxx at Dutton Gregory to assist us and a zoom meeting was set up for an initial 30min consultation, that actually lasted 45mins. At this point no fees were discussed and we assumed as with many reputable practices that the initial consultation was free, especially so as there was no talk of this prior to the zoom meeting. At this meeting xxxxx advised us all that she has no practical experience with CIL and advised that she will not read any of the information we have sent until she has sent a fact finding letter to the council, but would simply be taking yyyyy's (our CIL consultation specialist) conversation as the facts in our case. Alarm bells began ringing when she said she has no experience but reassured us that hands on experience of CIL is not required for what we needed. A couple of emails went to and fro, culminating in an email to my father in law advising she will not be able to proceed without the payment of fees upfront. We were very concerned with the lack of experience that xxxx had in CIL, so my father in law decided not to proceed with xxxx's advice, did not sign the t&c's and made no payments. Anyway, fast forward and there have been many emails hounding my recently widowed father in law for payment for a service he did not receive, did not sign OR return any of Dutton Gregory's T&C's. He has taken this to the ombudsman who are in the process of dealing with this as Dutton Gregory are aware of. But instead of waiting for a response from the ombudsman, they have decided to proceed with a court order and the fee has more than doubled. My father in law initially offered to cover the initial consultation costs because although xxxx advised she has no practical experience of CIL, she did spend time advising us that she thought a fact finding letter was the best course of action (we've since found out it isn't). They rejected this offer, claiming they have spent many hours on this case, how long does it really take to send a fact finding letter? Yet this so called letter has never been produced. I only wish we had read previous reviews on here first as 17% with 1 star reviews is a very high percentage, which indicates there are some serious problems with this company. Certainly with our experience I would never consider using them or recommending them for their services. Things they could do better: 1. Ensure they get their t&c's signed and returned prior to any engagement, this gives the client the opportunity to read and understand them before deciding a way forward. 2. Not offer to take on complicated cases where the allocated solicitor has no practical experience or real knowledge of the subject matter. 3. Make their correspondence clear and understandable to the average layman. 4. Make it clear, in writing that prior to any initial consultation that a fee is payable and what this fee will be. Additionally, as they are aware of the subject matter in advance of the initial consultation, to advise any client prior to this consultation that they do not have relevant practical experience in the subject. To ensure that the client is able to make an informed decision. It would save everyone's time. In conclusion it appears that Dutton Gregory are more concerned with charging unaccounted for fees than actually providing a service, wanting to take on a case that's outside their field of expertise and not even waiting for a response from the ombudsman prior to taking court action.
David
Jan 31,2024Conveyancing disaster. Did not respond to emails. Did not follow through on indemnity insurance issue. Neglected to register the property purchase with land registry, which is the final step to confirm ownership.
Concept House, 6 Stoneycroft Rise, SO53 3LD, Eastleigh, GB
http://www.duttongregory.co.uk
Tara
Apr 14,2024Appointed for house purchase and communication was poor, would wait ages for important documentation to progress with the purchase. I was Constantly chasing up for updates etc- would then waiting ages sometimes weeks for a reply. I would leave voice messages to call back and never once had a call back- I never spoke to my solicitor on the phone and heard from her twice in 5 months- would revive emails asking for documentation or payment etc from different people each time. I was sent wrong documents multiple times making the stressful process even more stressful. Unfortunately i wouldn't use them again.