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Reviews 351
Lori
Oct 17,2017Matt was a great help !! He went above and beyond to help me !! He is a great asset to your company !! Thank you 😊
Natalie
Oct 13,2017I was looking for a massage chair for my husband that is 6"3 240. I search the Internet for about a week and was only getting more confused about which would be the best fit. That is when I called and spoke with James who was so knowledgeable and helpful. He listened to what I needed and made recommendations without trying to sell me the most expensive chair. He and Matt, who was also helpful, turned a stressful experience into a pleasant experience! I highly recommend giving them a call!!!!
Bonnie
Oct 11,2017Heather was one of the best sales persons we have ever dealt with ..plan and simple .. as honest as the day is long terrific
Dennis
Sep 26,2017I came late one evening to check out a chair, they arranged to stay late to accommodate me even though I know his family was waiting for him so they could have dinner together. Sean showed me several models and patiently waited for me to try as many as I wanted for as long as I liked. The chair actually blew me away how awesome it was. All of the chairs there were so nice it was tough to decide on one. Their pricing is exceptionally good, trust me you won't find a better deal on a quality chair anywhere! I am already telling all of my friends. If you are thinking about a massage chair, don't waste your money on a cheap chair. Matt and Sean know their stuff. Payment was a snap and they even helped load it in my truck. I could not be happier!!!
James
Sep 22,2017Great experience. Answered all my questions. Knowledgeable about product. I think I got a Great deal.
Denise
Sep 21,2017Best investment in my health I've ever made
Ryan
Aug 17,2017So far my experience has been outstanding! They are very knowledgable on their products and really worked to help me find the best solution!
Chuck
Aug 12,2017Matt was extremely helpful with my chair selection. Their price match guarantee was the real deal. Very satisfied with the process.
Mike
Aug 08,2017Max answered the call and was very knowledgeable and helpful. I had made up my mind before I called but he verified my thoughts. When asked his opinion he gave me honest and credible feedback. Good service and hope the chair is as good.
James Livingston
Jul 29,2017After deciding to retire my 15 year old Osaki massage chair, I called Emassage to discuss the many options on the market now. Heather in customer service did an outstanding job comparing the brands and models. She was very candid with her opinions, which I appreciated. I narrowed my selection to two Ogawa chairs. I called back the next day, asking for Heather again. She was unavailable,but Matt said he could help me. Matt referenced my conversation with Heather on the computer and after clarifying some questions about my selections. I decided on the Ogawa 3 D Smart chair. Matt took my order and payment and followed up with a confirming email. My chair should arrive in8-10 days( white glove delivery , of course). I found Emassage Customer Service to be extremely knowledgeable about the products they sell and more than efficient in helping the customer understand the differences in each machine. I have the highest praise for this well trained organization. James Livingson North Myrtle Beach, SC
Twyla
Jul 08,2017I was not happy with nonstop delivery they would never call to set up delivery time until I called and complained
David Dunaway
Jun 29,2017I purchased a massage chair after much research, but when I chatted with eMassagechair to check on a shipping date, I was really surprised when Matt emailed me back asking questions about how I would use it and my physical characteristics. When I responded, I was even more surprised that Matt let me know that the chair I had purchased was probably going to be too snug to really enjoy. He went on to recommend several alternatives, and he specially priced a much better chair than my first choice so that it was just a few dollars more. Then he followed up with a phone call to make sure EVERYTHING was exactly as I wanted. Such personalized service in today's world surely sets them apart. Thanks, Matt
Sam
Jun 17,2017Great service and prompt replies when questions were asked. Matt seemed to be a very experienced salesman and appreciated his help.
Kirsten
Jun 14,2017Great Customer Service I called twice with questions I had about a chair I planned to purchase. Both times the sales staff were very helpful and knowledgable. My buying experience has smooth and I'm excited to receive my Novo XT soon!
Dave
Jun 13,2017Emassagechair is fantastic. From first contact, to purchase and delivery, the company treated us like valued customers. Matt was a true pro at guiding us through the process, providing the opportunity to try several chairs. He provided his expertise (and patience!) in understanding the features of each of the products. He encouraged us to really experience each chair and select based on the quality of the massage, not price or "bells and whistles". After demo'ing several products during two separate visits, we kept coming back to the same chair. AND, it was one of the chairs that Matt had originally suggested based on his initial assessment of our needs. I cannot say enough about how great the buying experience was... great customer service, deep product expertise, and great pricing. I will definitely refer friends to emassagechair (assuming I ever get out of our massage chair!).
BRUCE HENDERSON
Jun 07,2017The staff was honest,knowledgeable and polite. The follow-up was not up to par .In the end they provided the best deal Time will tell on the rest.
Sig
Jun 03,2017Even though I had done extensive research on massage chairs, the customer service was extremely helpful in confirming my choice of the chair we needed. I hope setup, delivery and service (if needed) will be as good.
Jim Rozier
May 04,2017I purchase a chair from this company for Christmas 2014 and due to a port strike ( beyond their control) they "upgraded" me to the Pro Dreamer chair which I finally received 2/21/15 and it arrived broken. The did replace the chair back ( within days) and it worked fine until January of this year( less than two years). Understand, when you purchase your chair your warranty is actually with a contractor (New Leaf) and YOU have to go back and forth with the two companies. My most recent experience started in early February. THREE VISITS that could "only be schedule when their Tech was in the area" and three diagnosis that ran the gambit of "this may not be repairable so they may buy you out of your contract" to "I believe I can fix the chair back", have resulted in my STILL waiting for repair on 5/3/17. This is rediculous! Our chair only has 50-60 hours of use and it's been down three times in two years! When it works it's nice but this has been more of a hassle than a customer should have to endure! My advice to potential buyers is to beware of the "5 year warranty" they seem to throw around! Trust me it's really like a battery warranty and the try to buy you out as soon as they can rather than repair it. Plus I have had to be the person calling them to ask them when things are scheduled rather than the them contacting me. Buyer beware! Jim Rozier Service # 10105199-2
Rose
Apr 14,2017customer service was excellent
Kim
Oct 24,2017Very patient and willing to answer any questions you may have with a happy voice. AWESOME CUSTOMER SERVICE. kudos to your whole staff!!!!