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Reviews 351
William
Mar 29,2018Great sales experience, answered all my questions. Felt like they helped me pick the right chair.
Le
Mar 24,2018I recently purchased the Osaki OS-Pro Maxim Massage Chair for my mother and she loves it. The L-track is definitely a necessity when looking for a complete massage chair and the Maxim delivered. Now that we have it for a couple of months, I felt that the feet roller has began to lose it power as compared to the first time when I was in the chair. The panel was easy to use but I think it is silly to power off every time you want to pause and return the chair to its neutral state. When you power on after a quick break, you have to go through all your settings again.
Gloria
Mar 10,2018Called 888-360-9996 ext 808 2 days no answer or call back. Then call back and asked about my 5 year warranty and an addition back pad still waiting for call back. Still checking things out with chair itself. It looks good.
John
Mar 06,2018Now this is the way that online massage chair buying should be! I am the sort of person who thoroughly researches things. It is astonishing the number of chair brands that are available out there. I have seen an awful lot of deceptive and questionable business practices. Brick and mortar stores for these things are almost non-existent here in Minnesota, so trying out a chair here is virtually impossible to do. The A+ rating at the Better Business Bureau for Emassagechair was more than just a little reassuring to see. But what really sold the chair to me was the very helpful assistance of Matt in the chat box on the web site. Straight forward! Knowledgeable. No manipulation or sales pressure. Reasonable. Understanding. Patient. Now this is the way that online massage chair buying should be! I have not as yet received the chair. But I expect no difficulties. I received verbal reassurances that Emassagechair will be there to assist me if I do have any difficulties before or after the sale. From the sales experience, I have no reason to doubt that this will be so.
Jay
Feb 28,2018Very nice, honest, and accurate reviews of zero gravity chairs. Customer service is awesome. Really nice and responsive. I would highly recommend them and I will. Thank you for all of the help and assistance.
Gregg
Feb 25,2018I feel like I've had a long term relationship with emassagechair! We started exploring massage chairs after our trip to Japan where we experienced our first chair in the onsen (bathhouse). We were hooked! So upon returning we explored online and it quickly became evident that emassagechair was the site to trust. From the beginning, Matt and his team of experts were there all the way - answering our questions, providing resource information, answering more questions, holding our hands, providing expert opinions, answering questions... never with any hesitation or making us feel like we were bothering them. We ultimately picked the chair of our dreams and we cannot be happier with the experience. You cannot go wrong with these people and this online retailer. They are the best!
Heather
Feb 22,2018Really knowledgeable staff and super helpful when trying to buy a chair that you can't test out before you buy it. Would highly recommend.
Pradeep
Feb 15,2018Great company and very nice people. Worked with Heather and Matt, had a good experience. Have some minor issues with my human touch novo xt and have no doubt they will be resolved. Minor advice for people is to not wear Apple Watch, Fitbit etc. fitness wearables while using the massage chair as pressure from airbags can damage them. My experience with purchase is great and Highly recommended company
Sharon
Feb 15,2018Very Pleasant Experience!! The website was very easy to navigate and to process my purchase.We also called a representative with some questions and she was extremely helpful. I have already referred someone to this company.
Karen
Feb 15,2018Such a great product! I tried my sister's chair out that her and her husband purchased and I knew I had to have one and even went a step up in the chair I purchased. Customer SalesDepartment was excellent to deal with in making my purchase!
YiQian
Feb 14,2018Matt from emassage was extremely helpful and was supportive during a negative experience with the delivery company. He went above and beyond to make sure my chair was in working order and that I was taken care of. I will admit I wasn't sure if I would order from emassage again, but after his aid I will be a repeat customer. Thank you matt!
Anthony G
Feb 14,2018Matt was a pleasure to Deal with, Very knowledgable in helping us pick the proper chair. This company has very help-full and all of the employees that I encountered, Took the time and showed patience in answering our questions regarding our wants and needs. Thanks Again!
Brett
Feb 01,2018EmassageChair was amazing to work with right from the start. The very first person I talk with at this company was James. He was exceptional at understanding and knowing the details of a large variety of massage chairs. I had A LOT of questions for him. Since we live to far away, we would not be able to visit the store to try multiple chairs. Since I would have to make a decision based solely on his answers to my questions, I was a little leery at first because I have never made a significant purchase like this without seeing and testing the item I was interested in purchasing. James was excellent to work with and I was so impressed at his eagerness to go the extra mile for me. I had very specific questions regarding how well the chair can do DEEP massage in the upper back area and neck area. I really needed a chair with A LOT of power to dig into the muscles. Even though he was very good at answering my questions, I asked him if he would please sit in them one more time and compare each of the ones he was recommending for me. He was more than willing to do this. After he sat in them again to compare the critical features I really need in a massage chair, he sent me a very detailed email answering my specific questions. I really needed to feel confident that I was making the best selection I possible could since this would be a long term investment. After reading his email answering my questions, I decided on the Agawa Touch 3D. When I tried contacting James a few days after reading his email he was very busy, so I ended up working with a second person (Matt) for getting the order placed. Matt was also very good to work with. He did a great job at answering any final questions I had. Both Matt and James were amazing to work with. They both have exceptional knowledge of the massage chairs they sell. My presale experience with this company was A+.
Justin
Jan 27,2018I highly recommend dealing with this company. My sales person, Rhonda, was just awesome. She was patient with me and answered all my questions until I was completely comfortable with the Cozzia Qi that I purchased. She’s very knowledgeable and helpful and will help you make a decision without pushing you. She’s very quick to respond which makes the experience so much better. You will not be disappointed if you do business with emassagechair.com. I would definitely ask for Rhonda.
Lisa
Jan 18,2018Emassagechair really cares about customer satisfaction! They go extra miles to make sure customers are satisfied. I would strongly recommend them to my friends!
Mark S
Jan 09,2018Great service. Highly recommended
Victor
Jan 06,2018Exemption product knowledge help guide me to the right massage chair for my needs. Order processing was quick and friendly. Thanks Matt
carolyn
Dec 31,2017Sales was informative and assisted with chair comparisons. Sales knew every feature and explained thoroughly. We viewed the chair at Costco which assisted with the purchase as we were able to physically sit in the chair. Delivery was perfect. The drivers were knowledgeable and even explained additional features. Packing material was left as we will be moving in 4-5 years. Assistance with repacking was offered. 5+ star rating as chair was delivered in perfect condition. We are very happy with our purchase. (CTREE)
Victor N
Dec 28,2017I decided to purchase this massage chair because of the reviews and the features. I was not disappointed in the least!!! I love all the options for types of massage, as well as the 5 different levels for strength, intensity, & speed. The adjustable roller depth is definitely the "icing on the cake." I would recommend this product to anyone looking for a high-end product at a very reasonable price.
Scott
May 09,2018This is the second chair i've bought in a two months.Liked it so much, putting one in my second home. great company to work with