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Reviews 256
Ian
Aug 15,2024From the time the appointment was made to completing the work on site at my mother’s property the staff spoken to were very efficient. Aaron and Charlie who repaired the leak were excellent completing the work quickly and left the site clean and tidy. All debris taken away.
Jennifer
Aug 14,2024Having had a nightmare with Wessex Water and my Insurance contractors back and forth unable to find the leak it was a pleasure to deal with Aaron and Charlie who knew what they were doing, traced the leak and fixed it very quickly with minimum disruption to myself. Would happily recommend them to anyone looking for efficient hardworking Contractors.
Sue Dawkins
Jul 23,2024Overall the experience with Going Underground very good. Surveyor (Andy) called at short notice to assess our leakage. Quote through next day! Unfortunately they were unable to do repair as promptly, which meant we had to manage without water for several days. The workmen arrived on agreed day and completed the work tidily and efficiently.
peter straughan
Jul 04,2024Adam and Liam were friendly, efficient and knowledgeable.The job card from Wessex Water was not very descriptive of problem but the guys soon realised the situation and rectified the leaking pipe very quickly. They left the area clean and tidy. Many thanks to Adam and Liam
John Elphick
Jun 28,2024The whole team from going underground were vey polite and knowledgeable, the surveyor was very helpful and gave options to get the job done , the guy’s that done the job were very efficient and helpful , definitely recommend this company to anyone
Tyrone Maytum
Jun 18,2024Going underground, Team arrived on time as stated, the communication throughout the job was outstanding very professional team. Couldn’t praise this team enough for the very professional job done.
Elizabeth Stevenson
Jun 17,2024Going Underground was from the start efficient,knowledgeable,polite and caring. The Surveyor who initially came out knew exactly how to tackle and deal with the leak.He was very reassuring. Once the job had been completed,everything was left clean, tidy and you would never have known that they had been there. All the Office Staff were very efficient and polite. I would thoroughly recommend Going Underground
Nick W
Jun 13,2024The team from Going Underground communicated well throughout the task, they were prompt, and worked well, cleaning up as they went. At the end of the task, the whole site was as it had been beforehand, with no evidence of their activity. They explained their procedures and contingencies throughout, and have communicated with me after the event to ensure all is well, which, to date, it is.
Peter
Jun 02,2024Aaron & Charlie of Going underground were tasked by Wessex water to trace & fix a small leak in the service pipe from the water meter to the house. In spite of working amongst plants & bushes they were very careful and efficient at find two leaks and then pulling in a new blue pipe to replace the original black one, aged around 39 years. The meter was also replaced to complete the job. Everything is fine now and they cleaned and cleared up the area. Even hosing down the resin driveway. I found the job interesting as both Aaron & Charlie took the time to explain how the processes all worked to secure a new supply.
Kelvin Dyer
May 20,2024Just had my water meter fitted by a company called Going Underground I don't normally do reviews but I feel I had to on this occasion Martin and Ben tasked for this work,what a lovely job they have done They were very friendly and very helpful When finished they removed all the rubbish and relaid my lawn Such a good job it's really hard to tell if any work was carried out there Well done Going Underground you got two excellent staff working for you
Pat Atkins
May 16,2024Highly recommended Wessex Water detected a leak on our mains pipe and gave us a list of recommended Contractors. Going Underground came out promptly to give us a quote. Aaron was very informative and friendly. The team on the ground Sean, Ben and Martyn were also informative and done an amazing job as our meter was at top of shared drive and had to replace 100 metres of pipe they were efficient and tidy and left site clean and tidy definitely would recommend their workmanship .
Jeff Miller
May 10,2024We had a leak detected on the supply pipe from the master valve and Wessex Water quickly arranged for Going Underground to rectify things. Despite the supply pipe taking a circuitous route to the house and having a very non-standard configuration that caused Wessex Water's proposed location of the leak to be incorrect, George, Gav and (following a call for reinforcements) Sean saw it through. Three deep holes later the actual leak was found right beside the house. The leak in a very old polypipe was fixed and the boys then made good after a very long and hot, 12 hour day.
Tim Russell
May 03,2024Thank you Wessex, Aaron and Charlie for a swift cheerful and professional attendance and repair to our leaking water pipe. Assessed and addressed the problem efficiently and left site orderly.
Lee
May 01,2024Aaron and Charlie did a fantastic job fixing my water supply pipe leak. They were polite and friendly and finished the job quickly with a minimum of disruption.
Chris
Apr 30,2024We bought a field! It had no mains water and the lower section, according to locals was always very muddy. We contacted Going Underground, and spoke to real people. The survey guy came out, on time, and said “no problems and this is what we will do” They arranged with Wessex Water all the dates, and the mains water was in. Then the drainage. They suggested the best solutions for us, and sent the quote. It was writhing budget. We then asked about adding a few bits and again “no problems”. The work was completed on time and with a great team who worked the ground and the team back at the office always knew what was going on. A couple of little snags, but these were sorted within 2 days. I would have no hesitation in recommending Going Underground, who really do put their clients first. Thanks.
Linda Featherstone
Apr 29,2024The Going Group's customer care does shine! From the first telephone call (answered immediately by a real person), to the last, asking if we were happy with the job. Communication is excellent and prompt. The team on the ground were considerate, efficient and did a quality job.
S Welch
Apr 20,2024Many thanks to the team at Going Underground for fixing water leak under our kitchen extension. Mains water supply was re routed to new entry point at front of extension and new lever valve fitted in kitchen. Appreciated phone call from Aaron post works to check all ok and no additional problems.
Aaron
Apr 08,2024A genuinely exceptional level of service: from the professional survey, the quick turnaround on the quote, the operations management, the graft of the team on the job, and the quality assurance post-works; this is the quality blue print for all firms to aspire to. I’m a residential customer and Going Underground in Shaftesbury installed a new water supply pipe to my property to improve the internal pressure and flow.
henry white
Mar 29,2024TOM & GARETH arrived about 08.10 they explained what was going happen on the repair . Which I left them to it, I don't think they stopped working these guys seam to make the job look easy but I can assure it not easy . all together they done the most efficient work and very easy to talk to and how they was going on with the job in hand . I recommend the company should look after these workers' as nowadays would be very hard to find to replace. big THANKS swanage.
Mampitts Farm, SP7 8PG, Shaftesbury, GB
http://going-underground.co.uk
Clare
Aug 20,2024Came when I needed help because another company let me down. They gave me a survey and phoned up the office and when they could do the job and could provide me with a date and time there and then. All were professional and very polite. Would recommend and definitely use again.