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Reviews 226
haltink
Mar 24,2025I have bought most of my white goods from this company. Always delivered excellent service, installing them and they have competitive prices
Paul
Mar 13,2025Bought a Blomberg heat induction free standing cooker in March 2025. Got a competitive quote from H Todd and a complete package to include delivery, installation of power supply, fitting, disposal of old cooker and reconfiguration of the worktop around the new cooker. Super impressed by the quality of the work and a no fuss readiness to tackle and solve small problems as they arose.
Peter Robinson
Feb 28,2025Another great electrical job done by Herbert Todd’s. Fast efficient and professional. Thank you.
Mr Gary Cooke
Dec 17,2024Wanted to get another stoves oven as ours broke recently however after finding one and contacting the company to order I was informed that the stoves company is relocating overseas so I would not be able to purchase one until march 2025, which is too long to wait however I have since found one so just need to install it at the weekend , the representative of the company was very honest and up front regarding this make of ovens which is quite rare these days
David Townson
Dec 12,2024I rang on Monday morning needing a new AEG hob to replace one broken by accident days before we were moving out and our buyers moving in. The team in Harrogate were extremely helpful and supplied and fitted a new one by Wednesday lunchtime. The price was competitive too. I will certainly use this family run business in future, as it was so much easier than dealing with the big companies or online suppliers.
Justine Cutt
Nov 05,2024Excellent customer service from John at York Branch. I popped in to look at washing machines as ours was on its last legs and whilst waiting for some help started browsing other products. I have had Fisher & Paykel for the last 18 years so happy to go with this brand again. Knowing we were having an extension the following year thought I would check out all appliances. John got me a great deal on washing machine, oven, microwave, hob, extractor and fridge freezer. Kept hold of them until we were ready for delivery. Arrived in good time for the fitting of the kitchen. Excellent service, much better than buying online.
Maureen Johnson
Oct 04,2024We recently had a new bathroom fitted - an excellent job. The 2 fitters were brilliant. We would definitely use Herbert Todd again.
Fred P
Sep 23,2024Expert salespeople, and delivery, recycling and installation of a very heavy washing machine was great. Great harrogate team! glad i went with them over curries and am sure i got a better product with a fuss free process.
customer
Sep 04,2024Excellent customer service from beginning to end. We just popped in to look at a particular brand of cooker and then also discussed options for a fridge freezer. The team are extremely knowledgeable about the different brands and went out of their way to find dimensions and answer all the questions we had. We ordered a fridge freezer for our new home and delivery was coordinated with our move date. Arrived on time. Delivered by two very polite and efficient people. We will be ordering our cooker when ready for it and would definitely recommend this company. There are not many companies that still exist and offer this level of service.
Mrs Prangnell
Aug 22,2024The two guys Kev and Sam were fantastic the service they delivered was outstanding. Two very polite and nice men.
nicholas blair
Aug 16,2024Richard was so patient with me and I didn't feel pushed into buying but he gave me lots of information. Also the young men who came to fit my oven were very polite and effecient,
Kim
Aug 13,2024John and his team are the best. Wonderful customer service, I would not go anywhere else to buy my appliances. Very kind helpful and knowledgeable, I appreciate John's help especially. Thanks so much.
Bill
Jul 18,2024We had our whole house rewired which took several weeks. We agreed a mutual time to move out and the work began. During our visits any snags were corrected and the work was tidied up at the end of each day. Even after finishing a minor issue was corrected promptly. We were pleasantly surprised and would recommend this company to others.
Maisie
May 27,2024I bought a washing machine and am very happy with it. The customer service was excellent. Highly recommended.
Leanne
Apr 18,2024We ideally wanted to find a family run appliance shop so if there were any issues it would be considerably easier to speak to someone to help rectify. With this we went to Herbert and Todd in Harrogate, where we were greeted by Dave. Dave was so helpful and honest. He didn’t push any specific brands, he went through every option and knew all the answers to any questions we had. Dave was also very understanding of our 2 year old child who has little patience and was running around.. basically being a 2 year old.. which also made us feel at ease and not in a rush to leave the shop. Because of Dave alone, we chose to buy the majority of our new appliances from Herbert Todd and trust his honest recommendations. We did in fact visit the York store to simply view a quooker tap. Although the reception was pleasant, the knowledge or understanding wasn’t on par with Dave at Harrogate. Since then we have had our appliances delivered and have actually had an issue, which is the manufacturers fault, I emailed Dave my concern and he responded in the same day and was straight onto it for me, it still isn’t rectified as of yet however Dave has kept me informed during the whole process. Regardless of the outcome, I will use Herbert and Todd everytime at Harrogate with Dave or Colin… spoken to Colin a few times, also super friendly and helpful!! It’s difficult to find service like this anymore, we are so happy we decided to visit, thank you Dave!
customer
Feb 19,2024Washing machine repair: phoned company and engineer came within 3hrs. Engineer was very friendly and efficient. Repair completed within 40mins. Excellent service.
Richard of York
Feb 01,2024Waiting for a cooker deliverThursday morning at 11:45phone i to find out when the delivery was, and informed that it was not on todays delivery sheet, having disconnected the old cook this was not good. Also found out our cooker was EX-display we were told one was in stock (we took this to mean in the store not on the shop floor ex displays normally have a price reduction ) don’t know what would have happened had we not phone, we were. Not happy but stuck with no-cooker, Todd’s did rearrange delivery for the afternoon, (the delivery team were extremely helpful and efficient I would rate them 10 /10 ) Very disappointed with this purchase don’t think they will be on my list to use in the future. Did refund the delivery cost After reading the reply from Todd’s I would like to state that at no time did John the sales person say or indicate the cooker was the one on the shop floor, I agree he offered to order a box cooker after I phoned about non delivery but as we had already remove the old cooker we were a bit stuck so had little option but accept the cooker My rating of one stands
Martine
Feb 01,2024Excellent attentive service. Small problem was sorted out very quickly to our satisfaction. We will definitely use them again for future needs and would recommend them to our friends.
Daniel Wong
Jan 29,2024I'm not happy with manufacturer that keep delaying in my cooker hood repair under warranty cover. Alice and store manager John provide me advise on how to deal with manufacturer and they also help me to get the repair process quicker. I will definitely recommend Herbert Todd & Son to my family and friends as their after sales service is good and they won't let you down to resolve any problem relate to your purchase at their store.
Valerie
Mar 27,2025HT have just completed a bedroom refit & it looks amazing. It was a comprehensive refit including fitted cupboards, replastering, moving the electrics & decoration, but everything went smoothly & the result is professional & just what I wanted. Special thanks to Caitlin & Jason.